They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They had what I needed in stock, the price was as expected, shipping was okay but held up at UK customs - no fault of Falan. Good experience - I'll be back for more.
Falan parts has generally been great to deal with. I had an issue with a rack I had ordered and they w we re helpful, transparent and fair. Would absolutely do business with them again
Company replied
I was able to get a SIP part that SIP didn't have in stock. The price and shipping were slightly less than SIP. The entire order took 10 days from ordering to delivery in California, USA.
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.4
Excellent
382 reviews
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered some stickers for my sons…
We ordered some stickers for my sons Piaggio Zip. Everything was going great up until the couriers got involved :-(. They returned the package to Falan twice which delayed the receipt of the package. Falan then paid for Express delivery via a different courier, success - goods received. Thanks to Noah at Falan for his help.
November 14, 2024
Unprompted review
not even updating on my purchase LOL
October 22, 2024
Reply from falanparts.com
Dear Jazzelle,
Thank you for the review.
We see that we did update your order accordingly and that it arrived within a short week in The Philippines as planned.
It is however you, who did not reply to any of our emails sadly. Which if you want to do, is still possible. But please do not write reviews on this page with lies. That is very unkind of you.
We hope you still enjoy the parts.
Best regards,
Team Falan Parts 🛵
Falan promptly fulfilled my order.
The chaps at Falan promptly fulfilled my order shipping to the U.S.A. even after DHL mishandled the original shipment. My Vespa parts arrived, and I am very pleased with the service I received. Good communication with them via their site chat function and email/WhatsApp.👍 I have just placed another order, and I am sure I will be equally satisfied.
October 21, 2024
Unprompted review
Reply from falanparts.com
Dear Scott,
Thank you for the review.
We appreciate it a lot! Enjoy the parts, and we hope to see you back again soon :)
Beste regards,
Team Falan Parts 🛵
Product delayed 3 months and even…
Everything ok with the product.
I would prefer a bit better customer service
October 1, 2024
GOOD PLACE TO GET VESPA PARTS
September 24, 2024
Reply from falanparts.com
Dear Harry,
Thank you for the review.
That is how we like to see it 😎. Enjoy the parts!
Best regards,
Team Falan Parts 🛵
Reply from falanparts.com
Dear Gurkan,
Thank you for the review.
Glad to see you like it all!
Best regards,
Team Falan Parts 🛵
Very good delivery and quality on the…
Very good delivery and quality on the products. I Will definetley buy again.
September 11, 2024
Reply from falanparts.com
Dear Daniel,
Thank you for the review.
We hope you will enjoy the fantastic indicators on your ZIP!
Best regards,
Team Falan Parts 🛵
communication
There is only one communication channel, WhatsApp. But it is not maintained in a serious manner. You are not told when the delivery will be. International delivery is very non-transparent. I pay the VAT from Holland plus customs in Switzerland plus more VAT from Switzerland. The whole system is not customer-friendly. Next time I will buy from a transparent supplier.
September 5, 2024
Reply from falanparts.com
Dear Rolf,
Thank you for the review.
We indeed see that something went wrong with your communication. Our apologies for this; we wish it had gone smoother :(
Customers outside the EU do not pay us VAT. You only pay VAT to your local government as an import tax, which your local customs charge you. So, you did not pay double VAT. You can see this in your order.
And we looked back at it, but we do not understand what you mean by the international transport not being very transparent. The tracking seems to work perfectly :)
If you still have any questions, please feel free to reply to the email we sent you. We are keen to receive feedback on the tracking system that is not transparent, according to you.
Best Regards,
Team Falan Parts 🛵
Reply from falanparts.com
Dear Nial,
Thank you for your review.
Sadly, you have not contacted us on our platforms regarding a late delivery. After looking into it, we see that the delivery driver tried to deliver your package, but you were not at home.
Because of this, the package was sent to a nearby postal office, where you let it sit for two weeks.
We are unsure why you are placing a review stating that we are late when you let the package sit at the postal company. The delivery itself was done well within the given timeline :)
If you still have any questions, please let us know.
Best regards,
Team Falan Parts 🛵
Great price
Great price, good communication, fast delivery, well packed and a great product. Would definitely buy from them again.
September 4, 2024
I have used this dealer numerous times…
I have used this dealer numerous times and service is always great highly recommended
August 26, 2024
I understand that this is international…
I understand that this is international base, i got 2 separate orders with them. My only complaint i have is shipping takes to long and no phone no# to call. We only connect with whats up app. They are good to answer but the time difference and i dont fell they did a extra mile to satisfy my mix up and issue on my orders. I’ve spent over 1$k with them. Coz of poor communication they even almost send me another set of my order. But i messaged them to be on good faith. And to justify that i don’t take advantage.
I have not put my parts yet but i am sure it will be fine. Its all malossi for my vespa
August 1, 2024
Everything was as described
Everything was as described. Parts arrived sooner than espected.
August 8, 2024
Beautiful Vespa bag arrived well…
Beautiful Vespa bag arrived well packaged and promptly. Will order from you again. Thank you
July 29, 2024
Perfect store.
July 22, 2024
Very helpful and quick to respond
Ordered some bitubo shocks for my Vespa from Falan Parts to the UK and overall a great experience. Noah was very helpful and replied quickly to any questions or messages.
Worked out much cheaper than SIP or Scooter Centre also. Would 100% use again.
Thanks 👍🏼
July 29, 2024
Unprompted review
Sosa rims black
I bought the Sosa rims black for my Vespa Sprint and put the final touch on my customization. They make the Sprint look more special.
June 20, 2024
Unprompted review
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