They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They had what I needed in stock, the price was as expected, shipping was okay but held up at UK customs - no fault of Falan. Good experience - I'll be back for more.
Falan parts has generally been great to deal with. I had an issue with a rack I had ordered and they w we re helpful, transparent and fair. Would absolutely do business with them again
Company replied
I was able to get a SIP part that SIP didn't have in stock. The price and shipping were slightly less than SIP. The entire order took 10 days from ordering to delivery in California, USA.
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.4
Excellent
382 reviews
Replied to 45% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Wrong order sent
Wrong order sent. I haven't received any messages or answers for days. Unfortunately, my problem was not solved. I gave money for nothing.
January 18, 2024
Great products and fast delivery
December 16, 2023
top top top !
November 29, 2023
False advertisement
False advertisement. Display was showing not what we received. We ended up to order again
November 24, 2023
very late shipping
very late shipping. you could inform your customers about that
no tracking info provided, i had to ask you for it.
on the order my phone was requested but it was not on the package. the delivery guy almost missed me because of that.
November 21, 2023
Reply from falanparts.com
Dear Toby,
Thank you for the review.
Enjoy the footpegs on the Greek roads :)
Best regards,
Team Falan Parts 🛵
Great customer service 100% satisfied!
October 11, 2023
Reply from falanparts.com
Dear Mark,
Thank you for the review.
We are happy that you liked our service.
Enjoy the amazing set of parts.
And we hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
Excellent product and very clear guide…
Excellent product and very clear guide online how to fit this. Post time was expected as outside of the UK but definitely worth waiting for and would use again.
October 10, 2023
Reply from falanparts.com
Dear Andrew,
Thank you for the review.
We are happy that you have received the parts in one piece. UK shipments can sometimes take a bit longer due to customs... :(
But all is good with your package.
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
Communication was brilliant
Communication was brilliant. So easy to chat with them. They were there all the way. Product is of very good quality and very easy to fit.
October 4, 2023
Reply from falanparts.com
Dear Stu,
Thank you for the review and the kind words.
Always trying our best on the service :) Enjoy the amazing luggage carrier!
We hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
Been weeks and nothing has turned up…
Was a late delivery but the customer service was very good and sorted out the problem quickly
October 3, 2023
Reply from falanparts.com
Hi Mark,
Thank you for the review.
We are glad that you liked the service. And luckily, it all went smoothly afterwards :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
It took two weeks to the shipment to…
It took two weeks to the shipment to arrive to Spain, but happy with the communication by WhatsApp, and the product works perfectly
September 28, 2023
Reply from falanparts.com
Dear Yan,
Thank you for the review.
We are glad that you liked our service.
And we hope to see you back again soon :)
Best regards,
Team Falan Parts 🛵
Perfect all
September 21, 2023
Reply from falanparts.com
Hi Ioannis,
Thank you for your review.
Glad you liked it. :) Enjoy the extra speed!
We hope to see you back again soon for more perfect parts.
Best regards,
Team Falan Parts 🛵
Great shop
Great shop, always on time like promised. Parts like described. Excellent! I recommend it to all.
Always able to help me out with finding new parts.
October 1, 2023
Unprompted review
Reply from falanparts.com
Dear Frederike,
Thank you for the review.
Glad you liked it.
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Long Time from order to delivery
From order to delivery, 16 days passed. I had to ask falanparts twice until the shipment was transported from Netherlands to Germany. The products are great and so, as described.
September 29, 2023
Reply from falanparts.com
Dear Sandra,
Thank you for the review. We appreciate it a lot :)
Sadly the delivery services are not always as smooth. But I'm still happy you received the parts.
We hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
Very pleased with gts sidepanel trims carbon effect. Good website easy payment well packaged and good delivery time. Many thanks Richard
Very pleased with gts sidepanels
August 28, 2023
Reply from falanparts.com
Dear Richard,
Thank you for the review.
We are happy that you like them. It's one of the best upgrades. :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
Long delivery without any information from the company
Not happy that I need to chase the order and that it takes almost 5 month to receive the ordered items.
No information given by the company in regards to any delay without chasing answer on the chat. Later no answer was given on the chat and had to contact the company via WhatsApp to get the order shipped.
August 23, 2023
Reply from falanparts.com
Hi Per,
Thank you for the review.
Our apologies for it taking so long. The communication on your order did not go as it was supposed to. This, sadly, is 100% our fault.
Despite the wait, we are happy you could still receive the parts, as these were not being sold anymore.
I hope you can appreciate the partial refund we have given you because of the wait.
We wish you a great time with the parts for your Vespa.
Best regards,
Team Falan Parts 🛵.
Satisfied with my purchase
I received everything that I have ordered. The price of the parts was very good in compariason with other webshops. I have a problem with the delivery, which took 21 days. The parcel was lost by DPD.
August 24, 2023
Reply from falanparts.com
Dear Mihail,
Thank you for the review :)
We are glad you like the parts, as it is a very nice set of rims.
Sadly, shipping indeed had a lot of hiccups. Hopefully, this won't happen next time.
We would love to see you back again soon.
Best regards,
Team Falan Parts 🛵.
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