They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They had what I needed in stock, the price was as expected, shipping was okay but held up at UK customs - no fault of Falan. Good experience - I'll be back for more.
Falan parts has generally been great to deal with. I had an issue with a rack I had ordered and they w we re helpful, transparent and fair. Would absolutely do business with them again
Company replied
I was able to get a SIP part that SIP didn't have in stock. The price and shipping were slightly less than SIP. The entire order took 10 days from ordering to delivery in California, USA.
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.4
Excellent
382 reviews
Replied to 45% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Top 👍 bravo top 👍
April 23, 2023
Reply from falanparts.com
Hi Viviane,
Thank you for the review. We appreaciate it a lot! Enjoy the great Malossi merch.
Hope to see you back again soon.
Best Regards,
Team Falan Parts 🛵
Slowly but surely…
The processing of the order was carried out within the times indicated in the conditions of sale of FALAN.
But the update of the status of the order in my personal tracking space and the tracking number were delayed in time, resulting in a week of anxiety.
The package was well made and everything corresponded perfectly to my order, with good follow-up from Noah, who seems to be the creator and the only employee of the company...?? ;)
The website deserves to be illustrated by visuals of the team, the stock and the store...to reassure future buyers, who are more than 10,000 km away like me...
45 days to receive my order, via the Dutch and French posts... By FEDEX or DHL, it would have been much faster and easier to follow...
But in result, accessories that you can't find anywhere else, for some...
Thanks for all
Best regards
April 12, 2023
Reply from falanparts.com
Dear David,
Thank you for your kind review.
The National Post can be slow from time to time. Sometimes they deliver it within five days, but it could also be longer. This depends on the two local postal services between The Netherlands and your country. Also, Customs can sometimes be a hassle. But luckily, you received your package all save and sound :)
FedEx or DHL would have been much faster (2-7 workdays).
And yes, Noah helps most of our customers with shipment issues. He is the designated person for this within our company.
We hope to see you back again soon.
Best regards,
Alex (I helped with your order secretly 😎) -
Falan Parts Team
Reply from falanparts.com
Hi Attila,
Thank you for the review.
That is how we like it :)
Hope to see you back again soon.
Best regards,
Falan Parts Team 🛵.
Reply from falanparts.com
Hi Grant,
Thank you for the review and the kind words. We really appreciate it.
Hope to see you back again soon.
Best regards,
Falan Parts Team 🛵.
Amazing guys,fast delivery,rare parts.
April 5, 2023
Reply from falanparts.com
Hi Nikita,
We try to stock the most unique parts 😎. Glad you like it.
Hope to see you shopping on our website again soon. And enjoy your amazing Level10 kit.
Best regards,
Team Falan Parts 🛵.
Low price and fast enough shipping
Low price and fast enough shipping. What more do I want?
March 21, 2023
Reply from falanparts.com
Hi Oskari,
Thank you for the review.
We are glad to tell you that we will also be offering even faster shipping for Europe soon.
Hope to see you back soon.
Best regards,
Falan Parts Team 🛵.
Great experience
Great experience, excellent parts and accesorries.
Fast response for all messages. Fast shipping.
I really appreciate for everyone. I would visit again. Thank you very much
April 14, 2023
Unprompted review
Reply from falanparts.com
Dear K,
Thank you for the review.
Good luck with the parts, and we hope you will enjoy them.
Best regards,
Team Falan Parts 🛵.
Top service!
March 6, 2023
Reply from falanparts.com
Dear Brian,
Thank you for the review.
That is how we like to see it :)
Best regards,
Team Falan Parts 🛵.
Perfect dealer!!!
March 13, 2023
Reply from falanparts.com
Dear Helmut,
Thank you for the review.
We really appreciate it. It helps a lot :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Reply from falanparts.com
Dear Ilkka,
Happy you enjoyed it.
Thank you for the review.
Best regards,
Team Falan Parts 🛵.
Reply from falanparts.com
Dear Huu,
Thank you for the review. Happy to see you liked it.
Best regards,
Team Falan Parts 🛵.
My order was placed on August 29th and…
My order was placed on August 29th and I still haven't received it in full. As of this writing, the date is March 15, 2023. Order number #1730 in in the name of Stratos Despotopoulos
August 29, 2022
Unprompted review
Reply from falanparts.com
Dear Stratos,
Thank you for reaching out to us. We have just contacted DHL and solved the issue for you. New tracking information can be found in your email :)
I hope that you will receive your parts soon.
Regards,
Team Falan Parts 🛵
perfect thanx 1+++
February 13, 2023
Reply from falanparts.com
Dear Rolf,
Thank you for the review.
Enjoy the parts.
Hope to see you back again soon.
Regards,
Team Falan Parts 🛵.
I’ve used falan parts many times great…
I’ve used falan parts many times great price quick delivery and always on hand to address any concerns A+++++
February 25, 2023
Reply from falanparts.com
Dear Simon,
Thank you for the review and your continues support.
Enjoy the parts :)
And we hope to see you back again soon.
Regards,
Team Falan Parts 🛵.
Great professional company to deal with…
Great professional company to deal with ! Will definitely use them again if required.
January 16, 2023
Reply from falanparts.com
Dear Troy,
Thank you for the review.
We try our best :) And we hope your Vespa got the power that it deserves now.
Regards,
Team Falan Parts 🛵.
I did not get any of the already paid…
There were a little bit of problems but finally everything was ok
February 2, 2023
Reply from falanparts.com
Dear Oliver,
Thank you for your review.
We have just reached out to you about both of your orders.
Both are delivered according to DPD. Please let us know if this is incorrect so that we can start an investigation for you.
Regards,
Falan Parts Team 🛵
Availability and great service
January 24, 2023
Reply from falanparts.com
Dear Asaf,
Thank you for the review.
And we hope you will enjoy the black styling parts!
Regards,
Team Falan Parts 🛵.
100 % satisfied with seller…
100 % satisfied with seller communication, attitude and helpfulness. I ordered a Power1 tail lamp but got different type as I expected and discussed before ordering. I return product and seller transfered back my money. Trustful seller, recommend them!
January 22, 2023
Unprompted review
Reply from falanparts.com
Dear András,
Thank you for the review.
Despite the confusion with the right plus and rear light, we are still happy that we could have helped you out :)
Regards,
Team Falan Parts 🛵.
Superb customer service from start to…
Superb customer service from start to finish. Thank you!
December 8, 2022
Reply from falanparts.com
Hi Ricardo, Thank you for the order. I see that we had to pull some strings for the delivery. But luckily, everything worked out fine. Hope you will enjoy the parts.
Top Service!
December 26, 2022
Reply from falanparts.com
Dear Andreas, Thank you for your review. Enjoy the flyscreen from PORDOI. Hope to see you back again soon :)
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