This was a big step for me, trying to stop balancing all of my debt and stay afloat. One big vet bill made everything crumble to the ground. Reaching out for help was terrifying and embarrassing . But... See more
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Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more
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Family credit debt management is very trustworthy. They explain in great detail to me how payments work, why, and how they are spread out. If I ever call in to give an additional payment, there is nev... See more
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Family Credit Management is by far a blessing. They are so super easy to work with, completely transparent, always available for my loads of questions and advice. Their process of working with your cr... See more
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Company details
Written by the company
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Contact info
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, United States
- 800-994-3328
- counseling@familycredit.org
- familycredit.org
4.9
Excellent
661 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The process was quick and easy
The process was quick and easy. The quote was went within 48 hours, I requested a few changes, and those were sent within 48 hours, agreement sent and signed.
July 27, 2026
Reply from Family Credit Management
We’re glad we could make getting started so easy! We know everyone’s financial situation is a little different, so we’re always happy to make adjustments and answer questions before you commit to a debt management plan. Thank you for trusting us to help!
Very helpful and nice
July 24, 2026
Reply from Family Credit Management
Thank you! We really appreciate the kind words and are glad our team could help. It means a lot to us when someone takes the time to share their experience.
Actually talking yo a person--not a…
Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as opposed to what I might want to do given the options available. She is also professional.something that doesn't exist in most places it seems
July 24, 2026
Reply from Family Credit Management
Thank you for such a thoughtful review! Jennie is wonderful, and we'll be sure to share this with her. We believe financial counseling should be a conversation, not a sales pitch. Our job is to explain your options and give you the information you need to decide what works best for you. We're so glad you found us!
Very easy, gives me peace of mind
It was very easy to fill out and get through and the customer service is very helpful and friendly.
July 24, 2026
Reply from Family Credit Management
Peace of mind is exactly what we hope to provide. Dealing with debt can be stressful enough, so getting help shouldn't add to that stress. We're glad the process was easy and that our team has been friendly and helpful along the way. Thank you for the five-star review!
Excellent Experience
They were very fast to respond to my request and I was able to sign the agreement the very next day. All information provided was very helpful.
July 24, 2026
Reply from Family Credit Management
Thank you for the great review! We know that when someone is ready to get started, waiting days for answers can be frustrating. We're glad we were able to get you the information you needed and have your debt management plan ready to go the next day. We appreciate you choosing us to help!
Would highly recommend to anyone struggeling wih high intrest
Amazing communication and they always come thru.
July 24, 2026
Reply from Family Credit Management
Thank you for the recommendation! High-interest debt can feel overwhelming, and we’re so glad our team has been able to provide the communication and support you need. We appreciate you trusting Family Credit Management to help you on your journey toward becoming debt free.
Learning the differences between this…
Learning the differences between this program and some of the other programs made the difference for us. We nearly made a huge mistake with the “other guys”. This program is from a non profit, one that will help your credit score and put you on a debt free path. The others claim to do something similar like that. They are merely setting themselves up as a bad debt collection agency, selling themselves to your creditors as collection agency for them, all while charging you high fees as you destroy your credit with charge offs for many years to come. Not much difference there as to filing bankruptcy or just plain hiding from creditors and waiting to be sued. Huge difference here with this program and with an almost opposite approach to the debt problem. This truly is a far less expensive option than even getting a large loan, if you could qualify for one the fees and interest would be high. This is truly a great option easy to start and I’m glad I took the time to research all options until I understood each.
July 19, 2026
Reply from Family Credit Management
Thank you for taking the time to share your experience so openly.
I'm really glad you didn't stop looking until you found the answers you needed. When you're trying to get out of debt, it's easy to assume every program works the same way, but they don't. Taking the time to understand the differences helped you find a nonprofit debt management program that was designed to help you repay your debt with a clear, affordable plan, and that's exactly the kind of decision that can make a lasting difference.
Thank you for encouraging others to do their research before making such an important financial decision. We wish you nothing but success as you continue on your path to becoming debt-free.
Very helpful and supportive
July 22, 2026
Reply from Family Credit Management
hank you for your kind words!
Feeling supported is so important when you're working toward becoming debt-free. At Family Credit Management, we want every client to know they have someone they can reach out to throughout their debt management plan, whether they have a question, need an update, or just want a little reassurance along the way.
We're so glad you found us helpful and supportive. Thank you for trusting Family Credit Management, and we look forward to celebrating your progress in the months ahead.
So far so good (07/22/26)
So far so good. Very prompt and helpful service. Inquired yesterday, applied today, first payment tomorrow. Will update status and review upon successful and satisfactory enrollment.
July 22, 2026
Reply from Family Credit Management
It's great to hear that everything has been moving along so smoothly. We know that once someone decides it's time to ask for help, they don't want to wait weeks to get started. Our goal is to make the enrollment process as simple, efficient, and stress-free as possible while making sure you have the information you need every step of the way.
We're excited for you as you make your first payment and begin your debt-free journey. We look forward to hearing how things continue to go and wish you nothing but success in the months ahead.
Easy way to help you get on track
Easy way to help you get on track. They work with you in order to make your monthly payments
July 22, 2026
Reply from Family Credit Management
Getting back on track is such a good feeling, and I'm so glad we could help make that happen.
That's exactly what our nonprofit debt management plan is designed to do. It creates a clear path forward by bringing your payments into one affordable monthly payment that fits your budget and gives you a structured plan for paying off your debt. Instead of wondering what comes next, you can focus on making steady progress and watching those balances disappear.
We're excited to be part of your journey and can't wait to celebrate each milestone with you as you move closer to becoming debt-free.
Reply from Family Credit Management
I'm so glad you've had such a positive experience.
Lower interest rates can make a real difference, but having someone who responds quickly and keeps you informed along the way is just as important. At Family Credit Management, we believe getting out of debt should come with both a plan you can count on and people you can count on.
We're excited to be part of your journey and look forward to celebrating your progress as you move closer to becoming debt-free.
Reply from Family Credit Management
I shared your review with Erica, and it brought a big smile to her face.
Helping people is something Erica truly cares about. She takes the time to answer questions, make sure people understand their options, and help them feel comfortable every step of the way. She knows that choosing a debt management program is an important decision, and she's committed to making sure every client feels informed, supported, and confident moving forward.
Thank you for recognizing Erica. I know your kind words meant a lot to her, and we're grateful to have her helping clients every day.
They are Very accommodating and very…
They are Very accommodating and very easy to work with
July 21, 2026
Reply from Family Credit Management
That’s what we like to hear! We want our clients to feel like they’re working with real people who are willing to listen, be flexible, and help however we can. Thank you for the five stars and for choosing Family Credit Management!
Simple Process, Compassionate Help
The process was explained well, the documents were simple to understand and sign, and the entire process was done in minutes. I already feel a huge weight off my chest thanks to the quick help from Whitney.
July 21, 2026
Reply from Family Credit Management
Debt can feel incredibly heavy, but getting help with it doesn’t have to be complicated. We love hearing that Whitney made everything easy to understand and that within minutes you were already feeling some of that weight come off your shoulders. That’s exactly the experience we want for our clients. We’ll make sure Whitney sees your five-star review!
Extremely Helpful Company
I am just now getting started on the Debt Management Plan and they have been so helpful! I have been getting quotes from a few nin profits and Family Credit Management has been the most affordable and most responsive. They allow you to use call text or email and they don't blow your phone up with calls. Every other place I had looked at required a call or they would call multiple times. I even had one where it took 3 days for me to even get connected because they only had one phone number and the wait time to get connected was average of 39 minutes to an hour and it was a different person each time. With Family Credit Management, I have been assigned one person the whole time, I was able to do everything on my time and get emails/texts, and they have be so helpful. Megan Wyss is my contact and she has been absolutely amazing! She has been so helpful and knowledgeable in this process. I already feel a weight lifted in a stressful situation. I am very excited to begin this journey!
July 21, 2026
Reply from Family Credit Management
This means a lot to us, especially knowing you took the time to compare several nonprofit credit counseling agencies before choosing Family Credit Management. Getting help with debt is stressful enough. You shouldn’t have to spend an hour on hold, be passed from person to person, or have your phone ringing constantly just to get answers. Call, text, or email, we want you to communicate with us in whatever way makes you most comfortable and on your schedule. We’ll make sure Megan sees your wonderful comments, and we’re so glad she has already helped lift some of that weight. Welcome to FCM!
Great customer service
Great customer service. All my questions were answered within minutes of my email. Megan was very friendly and knows her "stuff".
July 21, 2026
Reply from Family Credit Management
We’ll have to find out which Megan gets the credit since we have three credit counselors named Megan on our team! Whichever Megan helped you, we’re glad she was friendly, responsive, and got your questions answered so quickly. And we agree, our Megans definitely know their “stuff”! Thanks for the great review. We’ll make sure the right Megan sees it!
It was so easy and fast communication…
It was so easy and fast communication was amazing
July 20, 2026
Reply from Family Credit Management
I'm so glad getting started felt so simple.
Good communication can make all the difference, especially when you're making an important financial decision. Whether someone prefers to call, email, text, or complete everything online, we want the process to move at their pace while making sure they always know what comes next. That's how getting out of debt should feel: straightforward, personal, and never overwhelming.
We're excited to be part of your journey and can't wait to see all the progress you'll make toward becoming debt-free.
Easy straight forward way of easing the…
Easy straight forward way of easing the strain debt can put on you..highly recommended
July 20, 2026
Reply from Family Credit Management
It's amazing how much lighter life can feel when you finally have a plan.
Our nonprofit debt management program is designed to take the uncertainty out of paying off debt by giving you a clear path forward and a monthly payment that fits your budget. Instead of wondering what to do next, you can focus on making steady progress and seeing your goal of becoming debt-free get closer every month.
We're so glad you've had a positive experience, and your recommendation means a lot. We can't wait to celebrate all the progress that's ahead.
Reply from Family Credit Management
Thank you for sharing this.
Being able to reach someone when you need help shouldn't be the exception. We want you to know that whether you have a quick question or just need an update, it's easy to get in touch with someone who knows your situation. That's the kind of personal service we want every client to experience from day one.
We're so glad that was your experience, and we can't wait to celebrate your progress as you move closer to becoming debt-free.
This has been the most smoothist…
This has been the most smoothist process that we have ever experienced. Customer service has been fantastic from the beginning to the end of the process. We are so happy and satisfied. This has also taken alot of stress off our shoulders. We can sleep at night now and not have to worry how we are going to pay our monthly bills now.
July 16, 2026
Reply from Family Credit Management
Knowing you can finally sleep at night without worrying about your monthly bills says everything.
That's what a good non-profit debt management plan should do. It should fit your budget, simplify your monthly finances with one affordable payment, and give you the confidence that you're making real progress instead of wondering how you're going to keep up.
Thank you for trusting Family Credit Management. Our counselors love helping people find a solution that works not just for today, but for the months and years ahead. We hope life keeps feeling a little lighter with every payment you make, and we can't wait for the day you're completely debt-free.
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