Extremely Disappointing Service – Poor Quality Work and Lack of Response
I had an extremely disappointing experience with Family Law Assistance. I had engaged their services for an in-person court hearing on January 23, 2025. Upon Michaela’s advice we had agreed to make an urgent application to the Court at 10am that morning. Unfortunately, the necessary paperwork was not completed accurately, leading to serious issues. The documents I received from their virtual assistant were riddled with mistakes, including falsified evidence, incorrect legal citations, and numerous basic typos. After the initial consultation call I had no further direct contact from Michaela despite these on-going errors.
To make matters worse, the final versions of these critical documents were not sent to me until after 2PM on the planned day of the hearing, leaving me with no time to prepare or attend court that day. This lack of preparation and professionalism resulted in significant disruptions to my case.
Despite reaching out to address these concerns, I received no adequate response. I’ve been forced to escalate the matter and request a refund of the in-person court attendance which did not go ahead due to their negligence, but the company has shown little regard for my complaint and refused to refund the services which they have not carried out. Based on my experience, I cannot recommend their services, as the poor quality of work and lack of responsiveness is unacceptable.
I strongly urge others to be cautious before considering Family Law Assistance for any legal support.