I saw promotion in social media M20 it's in lulu store in 8 dhrm and I pay that 8 dhrm but when I check my account 144 dhrm was dedect I am still confuse is that fake or scam. I need my order how do I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I thought i was creating a google account but 'somehow' created an account with FamilyShopLife which meant I signed up for a subscription and charges. The agent 'MAX' on chat has cancelled it all and... See more
Complete scammers! Tried to take money from my card I didn't authorise. Luckily my bank saw the scam, blocked the payments until I approved them, which I didn't. Had to cancel my debit card to stop an... See more
I just want to explain something that i didn’t expect. I was on Facebook the other day when I saw a promotion for a free tv from a company called Game stores here in South Africa and I clicked on the... See more
3.8
Great
273 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Signed up by accident contacted…
Signed up by accident contacted customer support and they cancelled it straight away
September 12, 2024
Unprompted review
Helpful customer service agent after…
Helpful customer service agent after problem about subscription which I didn't sign up for. It had been cancelled thank goodness
September 7, 2024
Unprompted review
Customer support was quick and…
Customer support was quick and effective in resolving my issue. I’m very thankful.
September 6, 2024
Unprompted review
If in doubt check it out
Had an issue which was resolved in a matter of minutes. Very pleased with the efficient outcome thank you Harry
August 24, 2024
Unprompted review
Good day
Good day, thanks for a very short time experience to be a member. However, I find it not so significant on mg day to day lives.
June 4, 2024
Unprompted review
Took money but no order
Tried to order a icecube make took the money out of my bank account but I had no confirmation that the order had gone through or anything
August 12, 2024
Unprompted review
Reply from Familyshoplife
Dear Zara,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@familyshoplife.comm for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Happy with the service and…
Happy with the service and communication I received it was satisfying
August 12, 2024
Unprompted review
very fast response to the problem
August 3, 2024
Unprompted review
The problem I had was solved…
The problem I had was solved immediately!
Very good service! Thank you very much for everything and Thank you escalateteam!!
August 2, 2024
Unprompted review
Good customer service
Good customer service
And am grateful for Eugene he really helped a lot.
Thank you.
May 24, 2024
Unprompted review
Good customer service
Good customer service
But I want my account deleted
May 24, 2024
Unprompted review
I was very worried abou this matter bht…
I was very worried abou this matter bht this was sorted by Raj. Good work thanks
November 19, 2023
Unprompted review
I initially had a problem with the…
I initially had a problem with the subscription but they took care of it speedily and with great customer service so I'm highly satisfied with them.
March 19, 2024
Unprompted review
Quick resolution and fast refund.
May 29, 2024
Unprompted review
not good
I want a refund. I did not subscribe. He withdrew who received the same
May 31, 2024
Unprompted review
Reply from Familyshoplife
Dear Hamzeh,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email please make sure to check your inbox.
And feel free to reach out to our customer support team at support@familyshoplife.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.