My kids were able to figure out how to get around the app pretty quickly and eventually disabled it, but it took me forever to figure out how to change settings and was not easy to cancel or uninstall... See more
Company replied
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See what reviewers are saying
its not working well. even cant control kids apps. also not like other app. every app needs different time limit. cant control all app together. different devices. also cant control whatsapp tele... See more
Company replied
FamiSafe Team, please unblock the Geometry Dash account management website, I'm stuck with a username I don't like! Actually, account management pages in general (not every signle one of them) shouldn... See more
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We trialled this app to help track our son who was catching public transport to school. The app was not easy to use or set up. To get the full benefits we had to purchase the yearly subscription... See more
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Company details
Written by the company
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
Contact info
518057, Shenzhen, United States
- famisafe.wondershare.com
2.0
Poor
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Contacted them about Famisafe
Update 9.May.23:
After leaving my experience here I was immediately contacted by Barry from Wondershare, who took the case on board and straightaway looked into it.
Unfortunately my specific issue couldn't be resolved, but at least it was quickly and effectively addressed.
Thank you Barry!
Original experience:
Contacted them about Famisafe, both via Chatbot and Contact form. NEVER heard back!
Having an old Macbook Pro which works best with OSX Mountain Lion I wanted a DMG version that works with that OS version. Never got an answer.
Also bad is that they don't offer older versions in an Download area.
So clearly Famisafe is not the product for us.
May 2, 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Dom. Thank you for sharing your experience. I understand that it is very important for users to get help timely when he/she has trouble using the product. We'll keep improving and bring a better experience for our users. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm.
https://support.wondershare.com/contact/request.html?type=phone
Normally, Famisafe users can download this software (Windows/Mac/iOS/Android, ect. version) from our office website https://famisafe.wondershare.com/ directly. Since we always keep improving and adding new features on the latest version, this is the reason we post the latest one on our website only. Seek your understanding.
We desperately hope to further confirm if the old Macbook Pro you are running is compatible with Famisafe and then provide professional suggestions or solutions, however, the current information is too limited. Would you please send us your contact email after getting an invitation from Trustpilot? You may also drop an email at customercare@wondershare.com. Our tech team will handle your case with 1st priority.
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Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated！
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Sad to hear this software doesn't meet your special demand finally, we'll keep improving and adding more poweful features. It is our ultimate pursuit to provide efficiency and quick response to users and really thanks for updating a 5-star review for us, it encourages us a lot!
Great support
Great support and assistance received while I was trying to recover my Filmora version. After a computer reset I was not able to retrieve my license number and the support team was really quick and helpful.
On top of it, I upgraded to the latest version which is just great. Thanks for the quality products and services.
January 16, 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Nicolas. Thanks for taking the time to write a great review for our customer service. I completely understand how rewarding it can feel when your problem is solved professionally and efficiently. We sincerely appreciate your recognition, and it would encourage us to build a better and better experience for our users!
Great video editing software!
Fantastic video editing software- Easy to use, many options, regular updates and smooth experience- The one and only I trust and use😎
February 26, 2023
Unprompted review
I like the product a lot
I like the product a lot, and the customer support was there when I needed them.
January 22, 2023
Unprompted review
The link that was not working now it does
I contacted the support service to upgrade the version of the software on my Mac, as the direct link was not working out fine.
The service support addressed me a link from which to properly download the software. Now it work quite good!
January 21, 2023
Unprompted review
Best video editor, fair value for money!
In my work, I often have to work with videos. This software knows everything I need. The support team is great. They come out with really good accessories regularly. I can only recommend!
February 21, 2023
Unprompted review
Fantastic customer service
Fantastic customer service. Very quick to make things right and keep me happy
February 21, 2023
Unprompted review
Reply from Wondershare FamiSafe
Thanks for taking the time to write a review for our customer support team. We sincerely appreciate your recognition, and it would encourage us to build a better and better experience for our users!
Whandershare products
Whandershare products, in addition to having their unsurpassed qualities, offer the best support I've ever known. All the necessary doubts and guidance are provided in the shortest time and with the highest quality.
I had doubts about the update of the filmora 12 and I was quickly and respectfully attended.
Congratulations
January 8, 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Carlos. Thank you so much for sharing your experience. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love our products, and we are thrilled to hear.
Peace of mind trustworthy
I like the fact that Wonershare customer service were prompt and quick to answer my billing concerns efficiently and without delay. The experience was awesome and very positive. I recommend doing business with Wonershare always
January 15, 2023
Unprompted review
Reply from Wondershare FamiSafe
Thank you for sharing your experience. We are delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is solved within minutes, and I'm glad to hear that our support team was able to accomplish that for you!
I appreciate the support I get from…
I appreciate the support I get from customer service. They are top notch when it comes to needing help, I would highly recommend purchasing any software from Wondershare!
January 5, 2023
Unprompted review
Latest upgrade misunderstanding
I have a lifetime license and when the last upgrade came out it was a bit confusing as it stated that we would need to pay for this upgrade. Upon writing support, it was clarified that we would not have to pay for this upgrade. I was happy this was resolved quickly and a correction was made for those that would pay and those that need not. I really enjoy the product and its ease to use.
December 20, 2022
Unprompted review
Wondershare Filmora The best choice for video editing…
I have been using Wondershare Filmora for many years. All the new features are fantastic but I ran into a situation where the new Boris FX wouldn't load properly. Wondershare support answered my question and fixed the problem very quickly. Not only is this great video editing software, the customer support is also great.
January 20, 2023
Unprompted review
Excellant customer service
I am since many years with Wondershare and the few times where I had a small issue the costumer service was every time very reactive and excellant. Very good working and creative software. Many thanks to all members of staff.
February 19, 2023
Unprompted review
Very helpful customer service
Very helpful customer service. Very efficient and answered my query quickly.
November 9, 2022
Unprompted review
Reply from Wondershare FamiSafe
Thanks for taking the time to write a review for our customer support team. We sincerely appreciate your recognition, and it would encourage us to build a better and better customer experience!
Not only have I appreciated the…
Not only have I appreciated the software Wondershare creates, I've always found their customer support to always be friendly, quick and efficient at helping resolve any issues I've ran across over the years. I've been a customer for over 10+ years because of this. Thanks again Wondershare.
October 28, 2022
Unprompted review
Reply from Wondershare FamiSafe
Thank you for your high praise for the software itself. We love to hear that you also enjoyed your interaction with our customer support team. I completely understand how fulfilling it can be when your issue is resolved within minutes, and I'm happy to hear that our support team was able to do the job for you. Of course, I will pass that information on to the rest of our team.
Excellent customer service
Excellent customer service. If you have any problems then you can call a real person to advise you. They are very helpful and will fix any issues you have with their product. I highly reccommend Wondershare.
James
December 9, 2022
Unprompted review
Reply from Wondershare FamiSafe
hi James. Thank you for sharing your experience. We are delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is solved efficiently and professionally, and I'm glad to hear that our phone support was able to accomplish that for you. Definitely, I'll relay that message to the rest of our team.
Regret. Frustration. Defeated.
***** The worst part has been trying to cancel the subscription--ensuring that a charge would not occur. ******
I cancelled less than 24 hours of the monthly subscription that was purchased on the 22nd of November. I followed their guidance by contacting support through the account.
Since then, (today is Nov 30) I have had nonstop back and forth communication with their support team asking for an egregious amount of information...for which I have supplied sufficient details for each of their requests. It seems to never end...
They have set up their cancellation/refund policy so that they don't have to give out any refunds. Read what reasons are not acceptable and what would qualify for a cancel-refund. Lame.
I highly suspect that they're making this process painful for the purchaser/user, as a greedy business tactic $$$. —that is downright nasty.
….and my patience has run out. Thus, turning my focus on posting reviews about my experience.
as for the app: It had potential but lacks control power. Totally useless for our iOS needs—-we need more specific customizations for a broad variety of apps. There was also a huge lag between the time I had altered settings (such as allowing more time) and the controlled device.
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update (12/14)
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Wonderview's reply to my review was to ask for more information; again! Screenshots and the like, as I have explained, cannot be provided after the app had been removed from the devices. Which I had done immediately upon the decision to cancel. It would have been possible to re-add and configure and go through 'troubleshooting'--that is true. It was such a pain to remove any remnants of the program, that I had to restore the devices from backup or as a 'new phone'. As a busy parent of multiple children, who is looking for an easier way to manage time (like, a parental control app)....come on now.
November 30, 2022
Unprompted review
Reply from Wondershare FamiSafe
Thanks for sharing your experience. We desire every interaction you have with us to be as smooth and as hassle-free as possible, but sadly, we didn't achieve it this time. I understand your feeling, and it would be very frustrating to realize a product you purchased didn't work the way you expected. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. For your case, please allow us to make some explanations as below.
We accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days. We are desperate to fix the problem after knowing you were encountering a problem during using the product, and this is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc.) via emails for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you have already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and then evaluate your refund request accordingly. Your patience is highly appreciated!
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15 December 2022
Thanks for explaining your actual situation further, and it would be hard for you to provide more details after removing this App from your devices. If it is possible, we are still eager to get a chance to provide some suggestions or improve it in a more targeted method, and knowing you have already contacted us, would you please just advise the ticket number here? Our senior support will re-evaluate your refund request and do the needful assistance ASAP. Thanks again!
Absolute rubbish put a timer on an app…
Absolute rubbish put a timer on an app tried to block it would'nt block
Tried to block all apps at bedtime would'nt block not first time its failed why pay for something that does'nt work
November 29, 2022
Unprompted review
Reply from Wondershare FamiSafe
Hi Julia. Thanks for sharing your experience. Firstly, I'd like to present our deepest apologies for any inconvenience that happened on your end. It is really heartbroken for us to read your review before not locating the root reason. We desperately hope to further investigate the blocked issue you mentioned and then provide professional instructions or suggestions, however, the current information is too limited. Could you please send us your contact email or order number after receiving a request from Trustpilot? We'll handle your case with the 1st priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
You say your service is 24 hour?
You say your service is 24 hour?
Online chat isn't!
And I've requested a call back. Non existent
Take people's money just like Google and 100 % do not care to resolve ANY problems potential customers have
And now await the generic we need more info so we can really really help you so very much
October 30, 2022
Unprompted review
Reply from Wondershare FamiSafe
Hi Paul. Thanks for sharing your experience. Really apologize for the inconvenience that happened on your end. I completely understand how important if you were able to get help efficiently when you have trouble using it. Sadly to hear that you didn't get in touch with our LiveChat support timely, we'll do further improvements to it and arrange manpower more flexibly to avoid this.
To take care of your concerns or doubts, could you please explain the specific problems you are encountering? You may also send us your contact email or order number after receiving a request from Trustpilot. We'll handle your case with 1st priority and do the needful assistance.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
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Thank you for giving Wondershare enough trust to investigate your issue further. Our senior support will contact you to get more details soon, please keep an eye on your mailbox. Your patience is highly appreciated！
Been great experience with their…
Been great experience with their products and support. Would purchase again.
November 9, 2022
Unprompted review
Reply from Wondershare FamiSafe
Thanks for taking the time to write a review for our products and customer service. We sincerely appreciate your recognition because it encourages us to build a better and better customer experience.
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