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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pornhub destroyed Fancentro with the complete takeover. Missing paying subs, missing earnings, missing content, video thumbnails all blank, content in vault sits weeks under moderation. No real sup... See more
They announced a new platform, which is fine. However, they suddenly launched it without being ready. As a creator I can’t see my fans or earnings. There’s no reply on live chat or through contact... See more
The subscription amount only matched the agreed upon amount for the first 2 months. Then it went up to 5 times the original amount. Billing continues after cancellation and it is borderline impossible... See more
Company details
Written by the company
Fancentro offers top-of-the-line features that make it easier than ever for fans and creators to connect. Fancentro allows fans and their favorite creators to chat one-on-one, share and receive exclusive content, engage on a private media Feed, interact through daily Stories, connect during live streams, and so much more!
Contact info
Marshall Islands
- support@fancentro.com
- fancentro.com
1.7
Bad
222 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A fantastic platform that takes content…
A fantastic platform that takes content management to a higher level. Full of cool features and if you ever get stuck, our Angel Laurel, is always there to guide you... ready day and night! What a lady!
March 1, 2024
Unprompted review
Reply from Fancentro
Thank you so much for your wonderful feedback!
We're thrilled to hear that you find our platform fantastic. We're also delighted that Laurel has been such a valuable resource for you, providing guidance whenever you need it. We couldn't agree more – Laurel is truly an angel, always ready to assist day and night!
If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure your continued success on our platform!
Creators on the platform are very nice
Creators on the platform are very nice, and make amazing content. I wish I discovered fancentro earlier. Vixyless is one of my fav creators, would recommend. If you ever have a bad day, log into fancentro and it’ll get better
March 1, 2024
Unprompted review
Reply from Fancentro
Hi Mariska!
Thank you for your wonderful feedback!
We're happy to hear that you've had such a positive experience with our platform. We strive to provide a supportive community of creators who produce incredible content, and it's fantastic to hear that they've made a positive impact on you.
If you ever need anything or have any questions, please don't hesitate to reach out. We're here to make your experience on Fancentro as enjoyable as possible!
Love this platform
Love this platform ! You can do / find so much more on here than on other platforms. Also their help desk is very fast and always available!
February 29, 2024
Unprompted review
Reply from Fancentro
Hi iam_sharon!
Thank you for your enthusiastic feedback! We're thrilled to hear that you love our platform and appreciate the diverse range of features and opportunities it offers. Providing a comprehensive and accessible help desk experience is a top priority for us, so we're delighted that you've found our support team to be fast and readily available whenever you need assistance.
If you ever have any further questions or suggestions, please feel free to reach out. We're here to help you make the most out of your experience!
I love working with fancentro
I love working with fancentro. They really helped me setting up my account and when ever I have a question Laurel is there to help me out 🥰
February 29, 2024
Unprompted review
Reply from Fancentro
Hi Rachelle!
We're thrilled to hear that you love working with Fancentro! Thank you for your kind words and for highlighting Laurel's invaluable support in setting up your account and addressing your questions. We're dedicated to providing personalized assistance to all our creators, and we're delighted that Laurel has been there for you every step of the way.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to support you and ensure your continued success! 🥰✨
As a creator I get all the help I need…
As a creator I get all the help I need and the responses are really quick. Great platform and I don’t miss any functions!
February 29, 2024
Unprompted review
Reply from Fancentro
Hi Gigi Springer!
Thank you so much for your feedback!
We're delighted to hear that you're finding our platform helpful and that our support team is meeting your needs with quick responses. Ensuring that creators like you have access to all the functions you need is our top priority, and we're thrilled to hear that you're not missing out on anything.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!
Reply from Fancentro
Hello Stefy Alcaras Alfe!
Thank you for your feedback! We're happy to hear that you find our platform amazing, and we truly appreciate your kind words about our team. We're dedicated to providing the best possible experience for all our users, and your satisfaction is our top priority.
If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!
FC is a Great platform and amazing for…
FC is a Great platform and amazing for creators! Coach Laurel helps us a lotttttt and together we’re growing. We’re very grateful for her! 💖 Thank youuuu!
February 29, 2024
Unprompted review
Reply from Fancentro
We're overjoyed to hear that you're having such a positive experience at Fancentro and that our coach Laurel has been instrumental in your growth journey! 💖 Thank you for sharing your appreciation – it means the world to us.
We're here to support you every step of the way, so if you ever need anything else, please don't hesitate to reach out. Keep up the fantastic work! 🌟
Amazing site and amazing people love…
Amazing site and amazing people love the models!
February 29, 2024
Unprompted review
Reply from Fancentro
Hi spow!
Thank you so much for your kind words! We're happy to hear that you're enjoying our site. We're committed to providing the best possible experience for both creators and users, and feedback like yours encourages us to keep striving for excellence.
If you ever need anything or have any questions, feel free to reach out. We're here to help!
The best website for creators
The best website for creators! And also Laurel… she is wonderful. Really love her for making time for the models 💖
February 29, 2024
Unprompted review
Reply from Fancentro
Hello, yvonne koster!
We're delighted to hear that you consider us the best website for creators! Thank you for your kind words about Laurel – she truly is wonderful, and we're thrilled that she's made such a positive impact on your experience. Our team is committed to providing personalized support and making sure every creator feels valued.
If you ever need anything else, please don't hesitate to reach out. We're here to support you! 💖
Great platform to work with
Great platform to work with, getting the best help from coach Laurel and solve all the trouble.
February 29, 2024
Unprompted review
Reply from Fancentro
Thank you for your feedback!
We're thrilled to hear that you're having a great experience working with our platform and that Laurel has been instrumental in providing you with the assistance you need.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help you every step of the way!
As a creator this is the best website…
As a creator this is the best website to use🤩
The helpdesk is always available 24/7 and they respond always within 5 min.
The page itself works very easy and if you have a hard time using it there are coaches who helps you through it all. I’ve got the best 😉 and that’s laurel😍😍 she helps me With live meetings and they go through your page and explain everything one by one to get the best start up.
And afterwards there are extra feedbacks to get the best out of your account.
This is a page for the creator instead of only making money through the models.
Personal and feels like a family 🥰
For me it’s a big 10+ ⭐️
February 29, 2024
Unprompted review
Reply from Fancentro
Hello, Roxy's!
Thank you so much for your glowing feedback! We're thrilled to hear that you've had such a positive experience with our website. Providing excellent customer service and support is our top priority, so we're delighted that you've found our helpdesk to be consistently available and responsive.
We're also thrilled to hear that Laurel has been such a valuable resource for you! 😍
Your feedback means the world to us, and we're grateful for the opportunity to be a part of your journey. Thank you for your kind words and for being a valued member of our community!
The best fan platform
Amazing platform, probably the only one that actually cares about creators and their business. They have lots of great payment and payout options and my fanbase has grown exponentially since joining. Fancentro takes care of my fans as well; one of my biggest followers had a technical issue and couldn't view my content... he told me that the support team helped him figure out the problem even though it was his device that wasn't working properly! Wow, I can't say enough good things about the people there. It's great to work with real humans. Big shoutout to my coach who works with me whenever I need!
February 1, 2024
Unprompted review
Reply from Fancentro
Hello Milly!
Thank you for your fantastic feedback! We're delighted to hear that you've had such a positive experience with Fancentro. We're thrilled to hear about the growth of your fanbase and how our team was able to assist your follower with a technical issue. We're here to support you every step of the way, and we appreciate your kind words.
I'm impressed!!
I'm genially impressed with how the team is quickly replying to my questions n problems😍 Dunno why others cannot reply to me like fancentro team does. With other supports, I need to wait for an update for a week min. 🥲😁 They have a lot of good tools on the site too! Many thanks and kisses to the team fancentro 😽
January 23, 2024
Unprompted review
Reply from Fancentro
Hi MiaLia!
Thank you so much for your incredibly kind words and heartwarming feedback! 💖
We're constantly working to enhance your experience.
Thank you for choosing Fancentro!
Terrible
Terrible! They don't want to help. After it, it's not possible to chat with someone.
January 3, 2024
Unprompted review
Reply from Fancentro
Hi there! Thank you for your review.
We are very sorry that you faced such an issue.
Please reach out to our team at usersupport@fancentro.com - our 24/7 support team would be happy to assist you!
In short: Stay away… simply horrible
After maling 4 Subscriptions to get access to premium stories and snaps and waiting for the 48h to pass. I contacted support and the support asked me to do all the steps in the help faq (which I fid before contacting)… the best thing was his next approach. He suggested to look at each subscription one by one (as in one after another) and that he would try to contact the creator (Well to those not familiar, it’s a part of the help faq suggesting to dm the creator first😂)… well let’s malke it short -> after two weeks I demanded an update and there was new rubbish offering 50% discount. I said I invested enough time and will just cancel memberships and issue a chargeback.
Well weeks later they just sold they’re open balance to a debt collection company which now harasses me again with an open statement that’s absolutely not enforceable in a legal way as fancentro is technically still owning me there part of the contract (they never delivered).
Of course they haven’t sent them the support protocols (luckily I kept them and I advise everyone to do the same!).
Some creators I asked didn’t even know they had a profile there and said it must be fake.
This is by far the worst company I have come a long in the past 20y.
Stay away from them simply horrible…
Update to follow up from Fancentro:
Thank you but this is simply a reposting of the support chat and doesn’t really change anything. Please understand my point too.
1. I did the charge back because nothing changed for weeks.
2. A 50% discount for what? For a subscription which might for months to follow still not fulfill the contract conditions. I hope it is clear to you that this is one of the most ridiculous attempts I have heard off… to make it clear: „A contract is only valid if both involved parties fulfill the terms“ if either partie fails to do so then it’s a breach of contract. In this case it seems to be „ If the debtor is unable to provide the service through no fault of his own, the mutual claims are deemed to be extinguished.“
=> therefor no payment is owed.
3. Again reminding you check the profiles on your platform cause either there are fakes around or content creators lye about having profiles there… not accusing but suggesting to check into this.
4. still bothering around with a dept collection company you have involved with simply no legal reasoning as it was fancentro to not fulfill the contractually guaranteed services and breach the contract.
know please excuse me as I have my own business to run and simply no time to further explain the details (that should be clear in your position anyway)..
I will soon consider involving my legal insurance to check if this fulfills the claiming of „ Circulation compensation“ if this doesn’t stop instantly.
So long.
October 2, 2023
Unprompted review
Reply from Fancentro
Hello Probezeit,
We're genuinely sorry to hear about the frustrating experience you've had with our service. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns.
Firstly, we want to sincerely apologize for the inconvenience you faced while trying to access premium content. It's disheartening to learn that our attempts to resolve the issue fell short of your expectations.
We would like to point out that in such cases, we have to contact the creators to prevent misunderstandings and ensure that both the user and creator are aware of the issue and have our support. In addition, creators may simply not notice a new fan, be on a short vacation, or face some technical difficulties.
Regarding the subsequent offer of a 50% discount, probably you are talking about a free bonus subscription we offered you for a long wait. We are really sorry for the misunderstanding caused. The subscription is totally free for you and activates automatically.
I regret to inform you that we are not able to issue a refund for the subscriptions if you already initiated chargebacks for them. It is essential to understand that chargebacks are financial transactions that involve the reversal of funds. When a chargeback occurs, the funds are returned to the cardholder, and the amount is debited from your account. This is typically initiated by the cardholder or their financial institution and is a legal process. We always recommend contacting our support team in case you face any issues with your subscription and waiting for the final decision. We understand that the wait can be exhausting, but this is what ensures that both the fan and the creator are protected to a significant extent by the platform and both parties will be satisfied at the end.
Again, we sincerely apologize for the negative experience you've had, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to have the chance to rectify the situation.
I simply didn't get what i paid for
I simply didn't get what i paid for, but this seems to be a recurring thing here..
October 9, 2023
Unprompted review
Reply from Fancentro
Hi there! Thank you for your review.
We are very sorry that you faced such an issue.
Please reach out to our team at usersupport@fancentro.com - our 24/7 support team would be happy to assist you!
My review was deleted?
My review was deleted?
Again: These folks profit from fraud, they take their cut and softshoe all the complaints.
Some models OFFER content for you to subscribe (pay) but NONE exists! AT all>
Shysters..the models are expected to hustle some but Fancentro appears to encourage FRAUD!
September 14, 2023
Unprompted review
Reply from Fancentro
Greetings,
We are genuinely sorry to hear about your negative experience with our services. We understand your frustration, and we take your comments seriously.
We want to assure you that your previous review is still available.
At Fancentro, we are committed to providing a transparent and reliable platform for both creators and subscribers. We understand the importance of trust in our community and take any reports of fraudulent activity seriously. We investigate all such claims thoroughly to maintain the integrity of our platform.
Regarding the specific issue you mentioned about content subscriptions, we encourage you to reach out to our dedicated support team at usersupport@fancentro.com with more details about your experience. Our team is always ready and eager to assist our customers, and we are here to resolve any concerns you may have.
Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance the overall experience for all our users. We appreciate your understanding and cooperation.
It's a fraud business
It's a fraud business. Avoid the site. The customer service is useless. If you have a valid reason for a refund they'll just say the payment is final and can't be refunded. I contacted them twice explaing that i didn't receive the product i paid for. They won't do anything and end up ignoring the ticket..
Don't get scammed, and lose money. Avoid.
March 16, 2023
Unprompted review
Reply from Fancentro
Hey Je! Thank you for your feedback. We’re sorry to hear that your experience was not as you expected.
Please always feel free to reach out to our team via support email so we could assist you with any issues and questions you have
Keep Away From this Fraud
Greetings to all readers,
I am another one user that was deceived by fancentro. Please trust me and avoid any use of this site. Their politics is to charge the client constantly without caring about his approval.
No refund is provided and the answer to users objection is the same copied answer like : "we understand your frustration. It's our policy not to give a refund. We will try to be better in the future 😂😂"
Every client or future user of this scam site please trust me and have faith and watch yourself and your money from these scammers. There are way much better apps for what you are looking. I learned by my mistakes.
Thanks for your patience
June 27, 2022
Unprompted review
Reply from Fancentro
Hello there! Thank you for your review.
It's a shame that you've had issues with the subscription and we would like to apologize for any inconvenience. We take all comments seriously and always use them to improve the service we provide.
Our team is available 24/7, ready to resolve any issues you face up with asap.
I paid for a subscription to a creator…
I paid for a subscription to a creator on this platform in good faith and have not been able to access the content. The response from their customer support has been appalling and they refuse to issue a refund. I would strongly advise others to avoid this platform and use the many alternatives. As a matter of principle I have instructed my bank to issue a chargeback.
April 10, 2022
Unprompted review
Reply from Fancentro
Hello!
Thank you for your feedback, your honest opinions help our Team grow and we are trying to improve our service constantly.
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