Okay, some of your issues are fixed but why your page is working with allpasstrust when that service is a joke? How we are supposed to get clients if a simple silly thing as age verification is a nig... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pornhub destroyed Fancentro with the complete takeover. Missing paying subs, missing earnings, missing content, video thumbnails all blank, content in vault sits weeks under moderation. No real sup... See more
They announced a new platform, which is fine. However, they suddenly launched it without being ready. As a creator I can’t see my fans or earnings. There’s no reply on live chat or through contact... See more
The subscription amount only matched the agreed upon amount for the first 2 months. Then it went up to 5 times the original amount. Billing continues after cancellation and it is borderline impossible... See more
Company details
Written by the company
Fancentro offers top-of-the-line features that make it easier than ever for fans and creators to connect. Fancentro allows fans and their favorite creators to chat one-on-one, share and receive exclusive content, engage on a private media Feed, interact through daily Stories, connect during live streams, and so much more!
Contact info
Marshall Islands
- support@fancentro.com
- fancentro.com
1.7
Bad
222 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customwr serwis top meny infulencer…
Customwr serwis top meny infulencer yousr rip money
October 18, 2020
Unprompted review
Reply from Fancentro
Hi there!
Thank you for your feedback! It's a shame that you've had issues with some of the Influencers however I'm sure that our support team will be happy to assist you with any issues you may be having.
Don't hesitate to reach out if you need anything!
Business to Business review.
Our studio decided to add Fancentro to our service after members requested it, along with modelcentro. Everything is going smooth at the moment, we have added our starting portion of members to site, livehelp is very helpful, knows what we are talking about and always online which is very handy as we usually need quick responses, our business is very time sensitive. Both sites look very professional and their back end systems operative effectively letting us have a hassle free experience with them and any members we add. We believe MC and FC will become a good part of our service as they also have a high payout % for members. We will be offering it to all our membership. Thanks to Alex and Rebecca.
October 18, 2020
Unprompted review
Reply from Fancentro
Hello!
We appreciate you choosing FanCentro - we value our clients, both individuals and businesses and our Support Team is available 24/7 so you can get an assistance when needed!
We're always happy to help, so feel free to reach out if you need anything!
The influencer didnt exist anymore (her…
The influencer didnt exist anymore (her snapchat) but i experienced a very good support from rebekka! She gave me a replecement. I got fast and not complicated response. I call that business ;-)
October 18, 2020
Unprompted review
Reply from Fancentro
Hi, Alex!
Thanks for your feedback - our support team is doing their best to provide assistance in a timely manner!
We will surely pass your feedback to Rebecca!
Influencer says I decided to make a…
Influencer says I decided to make a comeback using fan Centro again influencer says I about to make video with a boy again coming soon influencer says I can't do this anymore I don't have it in me anymore sorry influencer and Fan Centro took my money and delivered NOTHING and fan centro support never even replied back to me I'm done with fan centro and advise others to STAY CLEAR OF FAN CENTRO
September 27, 2020
Unprompted review
Reply from Fancentro
Hi, Adrian!
Thank you for your review. It's a shame that you've had such an unfortunate experience although FanCentro support is always there for you! We're available 24/7 so don't hesitate to reach out for assistance!
Amazing customer service when I needed…
Amazing customer service when I needed a refund :) thank you Jackie! Patience and kindness to make sure they understood exactly what I needed
September 16, 2020
Unprompted review
Reply from Fancentro
Hi there!
Thanks a lot for your feedback!
Feel free to reach out if you need anything!
You pay for services you never receive…
You pay for services you never receive they have no customer service skills they just take your money and ripped you off. Please use a different platform and avoid fancentro even their models tell you to boycott them they are more than happy to take your money and provide 0 service. Wont issue refunds no matter how much proof you have that they havnt provided the service
September 9, 2020
Unprompted review
Reply from Fancentro
Hi, Lee! Thank you for your review. It's a shame that you've had issues with the subscription and we would like to apologize for any inconvenience.
Please contact our Team - we are available 24/7 and ready to assist you with any issues you may be having!
Then only fansite for me
The best platform out there, hands down! The success coaches have really changed my game, I can't believe they pay out so well and offer so much free support!
August 24, 2020
Unprompted review
Reply from Fancentro
Hi, Sandra!
Thanks a lot for your feedback - we are doing our best to help our Influencers grow!
Great customer service
I had an issue with an influencer that seems to stopped and didn't close her account.
The support was amazing. They were following up with me while trying to reach the influencer.
This is not my first issue and I'm very happy with the service
August 14, 2020
Unprompted review
Reply from Fancentro
Hi, Abdulla! Thank you for your feedback!
It's a shame you've had issues however I'm sure our Team will help you to solve it!
We are pleased that you like our service so feel free to reach out any time!
The support on fancentro is the…
The support on fancentro.com is the best. So quick, professional & always solving any problems or questions. Always 110%👏🏻👏🏻👏🏻
July 31, 2020
Unprompted review
Reply from Fancentro
Hello, Kathia! It's great that you like our service - thank you soooooooo much for your feedback!
Our Team is always there to help you with anything
I loved the service are very attentive…
I loved the service are very attentive and help a lot respond quick thanks keep it
July 31, 2020
Unprompted review
Reply from Fancentro
Hi, Nicky! Thanks a lot for your feedback, we really appreciate it!
Feel free to reach out to us for any assistance!
I just got off live chat and my issue…
I just got off live chat and my issue wS resolved within minutes. And to boot, I only had to wait about 30 seconds to start live chat. Can't shout loud enough about the service response of this company.
Overall, Fancentro is awesome and so was Heather in customer service!
July 30, 2020
Unprompted review
Reply from Fancentro
Hey Gerry! Thank you for your words and review. It means the world to us. We pride ourselves on the high-quality standards we maintain, so we are happy to hear that we met the mark!
Heather is great and we will definitely pass your feedback to her.
Should you have any questions - feel free to drop us a line.
Spam
I purchased a one tome service of influencer for snapchat but haven't received it i am not able to contact any of them (fancentro and influencer)
I need my refund
I have proofs of payment
Influencer insta id is not found
Influencer feed is 2 years old
I have added centrobill order id below
July 30, 2020
Unprompted review
Reply from Fancentro
Hey there! Thanks for your review. We are sorry to hear that you're experiencing issues with your subscription and apologize for any inconvenience.
We have checked your case and we see that our Account Management Team is in contact with you, you have received the replies from our agents and we are currently working on the resolution of the situation occurred.
Please note that we are online 24/7, we always reply back and we are happy to assist asap. We value our Customers and your input. Thank you
Great service!
I was in need of help regarding subscriptions and changing account details. Got a quick, helpfull response and all problems got solved very quickly. Truly 5 stars.
July 28, 2020
Unprompted review
Reply from Fancentro
Hey Jelmer! Thank you for sharing your feedback.
It’s important to us that our customers are more than satisfied. We put customer experience and satisfaction as our priority and will definitely pass your words to the team!
Should you have any questions - feel free to drop us a line.
I've been purchased for subscription of…
I've been purchased for subscription of some profile that I've never seen. Fraud.
July 27, 2020
Unprompted review
Reply from Fancentro
Hi Ivan! Thank you for your feedback. It is an uncommon instance, and it’s unfortunate that you faced these issues and you were unhappy with the service you paid for.
Please note that our team is available 24/7, ready to resolve any issues you face up with right away.
Please feel free to reach out to our Account Management team with any details. We would love to make things right and assist you.
I ordered a year service, only got 4 months
I ordered a year service through this company and the service only lasted 3-4 months i have contact them multiple times to reach out to their client that they assured me they are in close contact with and then i had to show them proof that they were not posting. they said the best they could do is give me a month free. How is that fare i paid for a year only got 3 or 4 months and they want to make it okay with one free month. I am in contact with the BBB and credit card company do not waste your time
July 27, 2020
Unprompted review
Reply from Fancentro
Hello John! Thank you for your feedback. We are sorry to hear about your experience and that you were less than satisfied with our service.
We pride ourselves on the high quality standards we maintain. We value our customers and truly appreciate your time.
Please contact our team at your convenience so we could check on the details of the issue and assist you asap. Thank you.
Very helpfull
They’re always there for you when things does not work out for you.
July 23, 2020
Unprompted review
Reply from Fancentro
Hi Barry and thank you for your great feedback, we appreciate your words!
We are happy to hear you had a positive experience at FanCentro, it is one of our top priorities.
Should you have any questions - feel free to drop us a line.
Great support team
Great support team! The live support responded immediately and were very helpful!
July 23, 2020
Unprompted review
Reply from Fancentro
Hey Ahmed! Thank you for your review.
Great news with your experience using our platform and communicating with our Account Management Team.
Let us know if you need anything.
Thank you
Great team
Great team, that really cares for the influncers and customers!
July 21, 2020
Unprompted review
Reply from Fancentro
Hey Justin! Thank you for your words. We always love to hear when Influencers and Customers are satisfied, it is very encouraging.
Our team has a passion for assisting and we all are packed with the knowledge we are happy to share.
We are around 24/7, please feel free to reach out anytime.
Reply from Fancentro
Hey there! Thank you for your review, such words mean the world to us.
We strive to be the best platform out there, so it’s amazing to hear that you liked what we do.
Feel free to drop us a line should any questions arise.
The best!
The best!! They will always respond soon, help you with everything you ask.. they are really great!!
July 21, 2020
Unprompted review
Reply from Fancentro
Hey Melanie! You have given us 5 stars and we will commit to providing this same 5-star service and support to you ❤
Feel free to reach out anytime with any questions you might have.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.