Cacty Reviews 5

TrustScore 4 out of 5

4.0

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Company details

  1. Store

Written by the company

Online shop that sends Cacti through the post.


Contact info

4.0

Great

TrustScore 4 out of 5

5 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 4 out of 5 stars

Alright I guess

The delivery was slow and the plant is now dying. Not really worth the money.

November 17, 2020
Cacty logo

Reply from Cacty

Hi Hannah, sorry to hear your plant is dying.
I can confirm that the delivery date you opted for was for Tuesday 27th October and Royal Mail track and trace confirms they delivered on this date.
I can see you ordered on the Friday 24th, however we don’t ship on the weekend to prevent plants being in the post longer than 2 days. So the earliest date would have been the following Tuesday.

Rated 5 out of 5 stars

Great to buy from a small business

Great to buy from a small business, ordering was straightforward and plants arrived in perfect condition. Instructions were easy to follow for ongoing care (which I needed 😊) and the plants remain really healthy. A great service all round and already have plans for my Christmas list. Finally, the best thing, all packaging was recyclable with no nasty plastic to be seen. Thank you

November 10, 2020

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