Fanpass Reviews 8,831

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 746 reviews, reviewers had a great experience with this company. Customers are really happy with the service and the user experience, often describing it as smooth, easy, and hassle-free. Many people appreciate receiving their tickets in advance and praise the excellent seats provided. However, some people were dissatisfied with the ordering process, mentioning issues with ticket delivery times, receiving incorrect ticket types (e.g., adult vs. under 18), or not receiving tickets at all. There were also concerns about the pricing, with some customers feeling the tickets were overpriced or that additional fees were excessive.

What people talk about most

Order

Clients share ambiguous opinions on order fulfillment. Many reviewers experienced issues such as tickets not... See more

Service

People report positive experiences with service, particularly regarding the ease of ticket transfer and... See more

User experience

Customers had positive experiences with user experience. Many reviewers praised the ease of use, with some... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers found the online... See more

Price

Users describe ambiguous interactions with price. While some reviewers found tickets to be a great deal or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The match was brilliant no complaints there. The only thing I will say is that there weren't any details on the website when selecting the tickets if they were adult or under 18 tickets. The under 18... See more

Company replied

Rated 4 out of 5 stars

Our experience of using Fanpass to buy Chempions League tickets at Anfield was positive. The seats were located as described and we received instructions from the seller on how to download the tickets... See more

Company replied

Rated 4 out of 5 stars

Difficult being with the hammers fans singing their songs, but great experience for my 14 year old. ( we couldn’t afford away tickets) . Had to pretend to be really annoyed when that late equaliser w... See more

Company replied

Rated 4 out of 5 stars

Everything ultimately worked well. However it was impossible to contact you by phone when I had initial worries about safe procurement of tickets .As a result i experienced some nervousness with the... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Online Marketplace

Written by the company

🚀 Feel the excitement with Fanpass! 🔥 🎟️ Your go-to platform for safe ticket buying and selling. From legendary concerts to must-see sports events, we’ve got everything you need. Head over to Fanpass.net today to discover endless events and join a vibrant community of fans who live for the moment. Don’t just attend—be part of the experience! 🎟️


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Seamless

Seamless. From purchase to receiving the tickets.

January 17, 2026
Fanpass logo

Reply from Fanpass

Hi Richard,

Thank you for your review.

We’re glad to know you were happy with the whole process.

Your satisfaction is important to us, and we hope to help you again in the future.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

First time i purchased tickets on this…

First time i purchased tickets on this site,no problems, got tickets when said I was to get them, would definitely recommend, and will buy again 😁

January 17, 2026
Fanpass logo

Reply from Fanpass

Hi Paula,

Thank you for your feedback.

Thanks for the kind words! We're delighted everything met your expectations.

It’ll be a pleasure to welcome you back to Fanpass.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Vert Nice contact

Vert Nice contact, clear, on time

January 28, 2026
Fanpass logo

Reply from Fanpass

Hi Natacha,

Thank you for taking the time to share your experience.

We're glad it all went well and hope to assist you with future events.

Kind regards,
Fanpass Team

Rated 1 out of 5 stars

you wre a scam

February 1, 2026
Fanpass logo

Reply from Fanpass

Hello,

Thank you for your review.

Fanpass is a trusted marketplace connecting buyers and sellers worldwide. Rest assured, our platform is legitimate.

Claims about legitimacy from external parties, such as promoters or event organisers, are independent opinions and do not impact the integrity of our service.

For any issues or concerns, feel free to contact our support team via email. We’re here to assist you.

Thank you for your understanding.

Regards,
Fanpass Team

Rated 5 out of 5 stars

Very easy to use and fantastic seats.

Very easy to use and fantastic seats.

January 14, 2026
Fanpass logo

Reply from Fanpass

Hi Mark,

Thanks so much for your review.

We're pleased you were happy with the seats and communication. We'd be glad to help with your next booking.

Kind regards,
Fanpass Team

Rated 4 out of 5 stars

Very straightforward

Very straightforward
Tottenham tickets arrived by WhatsApp 3 days before event with good communication
Have knocked one star off as tickets came with a warning to say that I should not tell anyone that they were bought of fanpass and must state that they were given as a gift. This made me nervous at the gate as I felt like I was doing something wrong.

February 1, 2026
Fanpass logo

Reply from Fanpass

Hi Chloe,

We really appreciate your review.

Great to hear you had a positive experience from start to finish.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Nice and easy process definitely…

Nice and easy process definitely recommend

February 1, 2026
Fanpass logo

Reply from Fanpass

Hi Barry,

Thank you for your great feedback.

We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Very smooth tranasaction

January 21, 2026
Fanpass logo

Reply from Fanpass

Hi Jackie,

Thank you for your review.

We’re glad to know you were happy with the whole process.

Your satisfaction is important to us, and we hope to help you again in the future.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

I purchased two tickets for spurs

I purchased two tickets for spurs.
Tickets/QR code received within minutes of purchase.

Excellent seats inside the stadium.
Highly recommended.

January 17, 2026
Fanpass logo

Reply from Fanpass

Hi Phil,

Thanks so much for your review.

We're pleased you were happy with the seats and communication.

We'd be glad to help with your next booking.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Attending the match in London was an…

Attending the match in London was an incredible experience. The atmosphere was amazing, the crowd was passionate, and everything was well organized. The seat I had offered a beautiful view of the stadium, allowing me to fully enjoy every moment of the game. It was truly a memorable event, and I would love to repeat this experience again in the future.

January 20, 2026
Fanpass logo

Reply from Fanpass

Hi Alhijji,

Thanks so much for your review.

We're pleased you were happy with the seats and communication.

We'd be glad to help with your next booking.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Enjoyed the experience

It worked well, although preference if tickets could be sent days in advance rather than the night before. It became a little worrying when we had to travel 5 hours in the car to not know if we were getting in. However the person who sold us the tickets was very friendly and informative. All went well. (sorry popping on the recommendation however there was no box for that when submitting my review.)

January 24, 2026
Fanpass logo

Reply from Fanpass

Hi Tori,

We really appreciate your review.

Great to hear you had a positive experience from start to finish.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Wasn’t too sure to trust this but all…

Wasn’t too sure to trust this but all went smoothly. Would use again

February 1, 2026
Fanpass logo

Reply from Fanpass

Hi Brad,

Thank you for your great feedback.

We're pleased to hear you had a smooth experience and appreciated our service.

We look forward to assisting you again soon.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Great service

Great service, tickets as expected!

January 28, 2026
Fanpass logo

Reply from Fanpass

Hi Mark,

Thank you for your feedback.

Thanks for the kind words! We're delighted everything met your expectations.

It’ll be a pleasure to welcome you back to Fanpass.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

I got my football tickets very easily

I got my football tickets very easily. Highly recommended!

January 15, 2026
Fanpass logo

Reply from Fanpass

Hi Farheen,

Thank you for taking the time to share your experience.

We're glad it all went well and hope to assist you with future events.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Very good Experience and service I will…

Very good Experience and service I will definitely buy again

February 7, 2026
Unprompted review
Fanpass logo

Reply from Fanpass

Hi Oleksandr,

Thank you for your great feedback.

We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

West Ham v Sunderland

All smooth transaction and my boys had a great experience

January 24, 2026
Fanpass logo

Reply from Fanpass

Hi Dillon,

We really appreciate your review.

Great to hear you had a positive experience from start to finish.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Awesome tickets, 100 legit

Awesome tickets, loved the game

February 1, 2026
Fanpass logo

Reply from Fanpass

Hi Pavel,

Thank you for taking the time to share your experience.

We're glad it all went well and hope to assist you with future events.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

All went as planned

All went as planned, good game and good service !

January 28, 2026
Fanpass logo

Reply from Fanpass

Hi Balazs,

Thank you for your great feedback.

We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

No Complaints

Wanted to finally go and see Arsenal play live, searched through a few sites selling tickets and ended up on fanpass, read the most recent reviews and they were mixed so I was hesitant to buy a ticket but I went ahead with it, since then I’ve purchased 4 Arsenal tickets in the last 3 week and I’ve had no issues whatsoever, i paid, the original ticket holders always emailed me the day after, they’ve sent me the ticket 1-2 days before the game, I got in without any issues, so far 10/10 experience on this site

February 3, 2026
Fanpass logo

Reply from Fanpass

Hi Jordan,

We really appreciate your review.

Great to hear you had a positive experience from start to finish.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

All ran smoothly

All ran smoothly, little anxious at first that the online tickets wouldn't work, but now I have done this would defo do again.

January 28, 2026
Fanpass logo

Reply from Fanpass

Hi Kathryn,

Thank you for taking the time to share your experience.

We're glad it all went well and hope to assist you with future events.

Kind regards,
Fanpass Team

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