Once I finally actually spoke to a person, Kristi (not sure of spelling) was amazing!! She very clearly outlined what was needed, sent emails as stated to submit documents, and went to bat for me on... See more
Company replied
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Review summary
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Based on these reviews
I was unable to participate in the Good Life Halfsy in Lincoln. I have completed this race before, and my experience was absolutely amazing. This time was more rough due to policies they have in place... See more
Company replied
I submitted a refund request due to a snow storm which prevented me and a friend to attend the Nutcracker. I did need to provide additional documentation as proof of the snow storm but in the end I di... See more
Company replied
FanShield promised to have a decision about my request for a refund within three days and they responded in one. The estimated day for my paper check delivery was for 03/17/2026 and it arrived on... See more
Company replied
Company details
Written by the company
FanShield gives you the ability to buy tickets, registrations, and travel plans with confidence, knowing you have flexibility if you’re unable to attend due to illness, injury, severe weather, or many other reasons mentioned in your protection wording.
Written by the company
- ARE YOU UNHAPPY WITH YOUR FANSHIELD EXPERIENCE?
- We would love to speak with you. Before you post on Trustpilot or anywhere else, please reach out to us at help@fanshield.com. One of our experts will be happy to discuss your concerns to make sure we are doing all we can to take care of your needs under the spirit of our policy.
Contact info
Phoenix, United States
- help@fanshield.com
- fanshield.com
3.4
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would provide zero stars if possible
I would provide zero stars if possible. A service that misrepresents itself and requests documentation with hoops to jump thru leading the customer to surrender. The documentation I provided was not sufficient. It is a massive scam, even if it's legal.
September 5, 2025
Unprompted review
Reply from FanShield
Dear Brittany,
We are sorry that our conditional coverage did not meet your expectations. We appreciate you providing your feedback as we are continuously looking for ways to improve.
Our full scope of coverage, including that proof of loss is necessary, is presented and agreed to at the time of purchase.
We are happy to discuss your request further to assist with processing.
Best,
Refund Protection Support
complete scam. Do not buy.
This is a terrible company and borderline scam artists. I purchased a cabana ticket for a local waterpark located inside of a theme park. The waterpark including the cabanas was closed shortly after we arrived due to inclement weather. Despite filing a claim as they initially claimed that my incident didn't fall under their policy coverage. I followed up by quoting from the policy that they provided where the details of my incident lined up EXACTLY within the description of covered events. I was advised that they would look at it again. I then received another denial that because I couldn't provide any proof the park closed a section of the park that they were denying again. The theme parks don't sent you an email when they close a ride or a section of the park so how are you supposed to prove yourself? They know this so they deny claims and continue to sell their worthless product on the theme park website via the checkout. They refuse to help you over the phone. When you reach out via emails you receive back vague emails denying your claims where you can tell that no one even looked at your last response to their denials. These people should be stopped.
August 8, 2025
Unprompted review
Reply from FanShield
Dear Stephanie,
Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns.
Kind Regards,
Refund Protection Support
Horrible!!
Horrible!!! I was on call for work one weekend, booked the cabana because it gave me the option to pay for this & receive my money back in case I did get called in. I got an email from my supervisor, screen shot it & submitted the claim within minutes of getting it ! They denied the claim & wanted additional proof that I was actually working! Don’t even pay extra for them because they suck
September 2, 2025
Unprompted review
Reply from FanShield
Dear Karen,
Thank you for leaving your review regarding your situation, we apologize for not having coverage available for what you had mentioned.
Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen situation such as needing to travel to attend an unforeseen business trip. We unfortunately do not provide coverage for being scheduled to work or having PTO denied.
If your situation meets the coverage requirements for our Work Travel Conflict protection detailed in your terms and conditions, please contact us at help@requestmyrefund.com and we will be happy to expedite your information to your refund request and have it reopened on your behalf.
Warm Regards,
Refund Protection Support
AVOID THIS ORGANIZATION LIKE THE…
AVOID THIS ORGANIZATION LIKE THE PLAGUE!
I wish I did my research first, like I typically do.
I used Fanshield to protect me for a bike race, which I am 100% unable to attend due to circumstances out of my control.
Fanshild "regrettably" is unable issue a refund. This is by far the worst service I'd ever engaged with, and I hope that my message reaches everyone and anyone who would ever consider using this organization.
August 21, 2025
Unprompted review
Reply from FanShield
Hello Bjorn,
We are sorry to hear that you are unhappy with your experience.
Our product is intended to provide coverage for emergency situations that prevent you from arriving to your event due to an unforeseen situation such as illness, injury, mechanical breakdown, and more. When managing requests, our priority is to keep the process as simple as possible but there are conditions listed within the terms that we are bound to comply with.
If any of the covered scenarios apply to your situation, we will be happy to have your request reopened. Please contact help@requestmyrefund.com for further assistance.
Kind Regards,
Refund Protection Support
SCAM - DON'T WASTE YOUR TIME OR MONEY
They will not issue a refund unless it falls under one of their hyper-specific reasons and you have some sort of proof to back it up. I live 3 hours away from Six Flags and have $70 worth of tickets that can't be used, plus I PAID EXTRA in case I needed them cancelled. We weren't aware concert tickets included admission and I physically cannot make it back there to use them this year. I've been denied several times because my work-related conflict "isn't severe enough" to warrant a refund on their end. All the help(a)fanshield.com email does is jerk you around and comes up with excuses to deny your claim. I'm so p!ssed off I didn't look into Fanshield before I bought their "protection" because it looks like all they do is screw people over despite promising easy refunds. Six Flags needs to stop offering this as an option during checkout because it's just a greedy company holding people's money over their heads. Any positive review on here has got to be botted because there's no way anyone has had a pleasant experience with this shady company.
TL;DR Fanshield thrives on taking advantage of people by denying as many claims as possible, avoid them like the plague
August 5, 2025
Unprompted review
Reply from FanShield
Hello Soph,
Thank you for providing feedback regarding your coverage, we apologize if our terms and conditions were unclear. At the time of check-out, you should have received a protection confirmation email detailing your emergency coverage which also would allow you to cancel your coverage for a refund of the premium cost if you were not satisfied with our product.
A dedicated representative will be in contact shortly to provide additional assistance for what you have mentioned.
Kind Regards,
Refund Protection Support
Misleading Insurance – No Help When Needed
I bought FanShield insurance for my Six Flags tickets, expecting coverage if bad weather ruined my plans. The park closed due to weather, but FanShield refused to refund my tickets. Their “coverage” is useless when you actually need it. Complete waste of money — will never trust them again.
July 30, 2025
Unprompted review
Reply from FanShield
Hi Manpreet,
Thank you for updating us with your experience regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements.
Our Unforeseen Severe Weather coverage is intended to cover our customers if they are unable to attend their event due to emergency weather. As stated in the protection terms, proof of loss is required and can be provided in the form of a weather advisory against traveling, road closures due to weather, or a dated warning regarding travel due to unsafe conditions from the National Weather Service.
A dedicated agent will be in contact shortly to provide additional assistance.
Thank you,
Refund Protection Support
Warning: Do NOT purchase FunShield Insurance — it’s a scam.
I bought FunShield Insurance thinking it would protect my trip to Six Flags, but when I needed to file a claim, they completely ignored me. They never reimbursed me, and to make things worse, the staff at Six Flags had never even heard of this company. It seems like they’re falsely associating themselves with Six Flags to gain trust. Don’t waste your money — you’re better off without this so-called “insurance.” Total fraud.
August 3, 2025
Unprompted review
Reply from FanShield
Dear Yousuf
Thank you for providing your feedback regarding your experience. We appreciate you taking the time to address you concerns and we would like to help assist you further. At this time we do not see any communication from your provided contact information.
Please reach out to our customer experience team at help@requestmyrefund.com with your claim number or protection ID so our team can look into your situation further.
Looking forward to hearing from you,
Refund Protection Support
Bought the refund protection coverage…
Bought the refund protection coverage with FanShield, for tickets to Six Flags over Georgia. Due to bad weather, thunderstorms and Flood Warning in Austell, GA (six flags area) I did not assist. Showed proof of weather and flood warning in the area, FanShield says I do not apply for refund; what a SCAM
August 3, 2025
Unprompted review
Reply from FanShield
Dear Javier,
Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns.
Kind Regards,
Refund Protection Support
I purchased the insurance for 6 flags…
I purchased the insurance for 6 flags tickets which for road closures and thunderstorms we weren't able to attend I've provided several documents supporting the claim and I'm getting pushback from them saying it's not enough I regret purchasing this insurance what a scam!!!!!
July 31, 2025
Unprompted review
Reply from FanShield
Hello Angel,
We appreciate you reaching out with your feedback as your experience with us is highly regarded.
Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation such as unforeseen severe weather, emergency weather, or weather interruptions. We unfortunately do not provide coverage for forecasted weather or light rain.
We are happy to discuss your request further to assist to the best of our ability. Please contact us at help@requestmyrefund.com if your situation meets the coverage requirements detailed in the confirmation email received during check-out.
Kind Regards,
Refund Protection Support
I am completely done reserving scooters…
I am completely done reserving scooters from Kings island through fanshield. I reserved it for this sat, while having a day off just to visit the Park for few hours with my parents but I was requested to come to work after 2 managers in pizza shop quit so I basically lost my money to this scamming insurance even I screenshot my schedule to show proof!
July 31, 2025
Unprompted review
Reply from FanShield
Dear John,
Thank you for leaving your review regarding your situation, we apologize for not having coverage available for what you had mentioned.
Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen situation such as needing to travel to attend an unforeseen business trip. We unfortunately do not provide coverage for being scheduled to work or having PTO denied.
If your situation meets the coverage requirements for our Work Travel Conflict protection detailed in your terms and conditions, please contact us at help@requestmyrefund.com and we will be happy to expedite your information to your refund request and have it reopened on your behalf.
Warm Regards,
Refund Protection Support
I bought the insurance for six flags…
I bought the insurance for six flags great America which is an amusement park. The weather had severe rain and thunderstorms in which i provided proof with weather reports and said the park closes down the rides during this type of weather. I figured this was common sense as to why I wanted the refund yet Fanshield still refused to give me a refund??? What a scam dont use this
July 30, 2025
Unprompted review
Reply from FanShield
Hello Luis,
We appreciate you reaching out with your feedback as your experience with us is highly regarded.
Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation such as unforeseen severe weather, emergency weather, or weather interruptions. We unfortunately do not provide coverage for forecasted weather or light rain.
We are happy to discuss your request further to assist to the best of our ability. Please contact us at help@requestmyrefund.com if your situation meets the coverage requirements detailed in the confirmation email received during check-out.
Kind Regards,
Refund Protection Support
I wish I had read these reviews prior…
I wish I had read these reviews prior to buying the insurance. We were traveling to Detroit for a Tigers game from New Jersey. My husband lost his job a week before and fell into a deep depression. He ended up being hospitalized before we left for our trip. My son was going to try to sell the tickets but I remembered that I had purchased the insurance. fan shield did not accept this as a good enough reason for a refund. They are getting rich off of innocent people. They will deny any and every reason for refund requests. I would have given 0 stars but I had to put one. Typical insurance sheisters. How do they sleep at night knowing they are deliberately ripping off people?
July 27, 2025
Unprompted review
Reply from FanShield
Dear Patty,
Thank you for providing your feedback regarding your experience. We appreciate you taking the time to address you concerns and we would like to help assist you further. Please reach out to our customer experience team at help@requestmyrefund.com with your claim number or protection ID so our team can look into your situation further.
Looking forward to hearing from you,
Refund Protection Support
Could Not Be More of a Scam
Absolute scam. The coverage is so narrow and specifically worded that they always have an out. You have to "prove" your emergency by uploading identifying information or a doctor's note like this was grade school. They will deny coverage at their earliest convenience and stall so that you can't even attempt to resell the tickets to recoup your losses.
There is no contact number that they will provide and email correspondence takes days at best. I learned my lesson, this company is a nightmare.
July 14, 2025
Unprompted review
Reply from FanShield
Dear Max,
Thank you for providing your feedback regarding your experience. We appreciate you taking the time to address you concerns and we would like to help assist you further. Please reach out to our customer experience team at help@requestmyrefund.com with your claim number or protection ID so our team can look into your situation further.
Looking forward to hearing from you,
Refund Protection Support
They said that illness was covered
They said that illness was covered, but only if you go to the doctor, which would cost additional money. That would exceed the amount spent on the ticket, just to prove that my son has diarrhea.
July 23, 2025
Unprompted review
Reply from FanShield
Dear Susan,
We are sorry that our conditional coverage did not meet your expectations. We appreciate you providing your feedback as we are continuously looking for ways to improve.
Our full scope of coverage, including that proof of loss is necessary, is presented and agreed to at the time of purchase.
We are happy to discuss your request further to assist with processing. A member from our experience team will be in contact shortly.
Best,
Refund Protection Support
Scam
My husband purchased protection just in case because we have been having issues with her vehicles. But he actually popped up sick the day he had reserved for his ticket. He has been trying to get a refund ever since. And that was three weeks ago. They keep giving him to run around about his refund. They are literally saying that if you weren’t sick enough to go to the doctors and have a doctors note that they will not refund the money. As a person who worked in fraud for years, this company is definitely a scam.
July 23, 2025
Unprompted review
Reply from FanShield
Dear Roxxi,
We are sorry that our conditional coverage did not meet your expectations. We appreciate you providing your feedback as we are continuously looking for ways to improve.
Our full scope of coverage, including that proof of loss is necessary, is presented and agreed to at the time of purchase.
We are happy to discuss your request further to assist with processing. Please reach out to our customer experience team at help@requestmyrefund.com with your claim number or protection ID so our team can look into your situation further.
Best,
Refund Protection Support
This is a scam
This is a scam. They do not refund your money! They provide every reason not to give it to you.
July 3, 2025
Unprompted review
Reply from FanShield
Dear Peggy,
We are sorry that our conditional coverage did not meet your expectations. We appreciate you providing your feedback as we are continuously looking for ways to improve.
Our full scope of coverage, including that proof of loss is necessary, is presented and agreed to at the time of purchase.
We are happy to discuss your request further to assist with processing. A member from our experience team will be in contact shortly.
Best,
Refund Protection Support
I purchased event insurance expecting…
I purchased event insurance expecting peace of mind in case something went wrong. Unfortunately, my car’s alternator failed 32 hours before the event, making it impossible to attend. I maintain my older vehicle myself because no local shops will work on it, and I offered to provide proof of the alternator purchase or any documentation they required.
Despite this, they denied my claim, stating I didn’t have “proper documentation.” They were unwilling to work with me, even after I clearly explained the situation. It feels like the entire policy is designed to take your money without providing real support when you need it.
In my opinion, this company is predatory and dishonest. I strongly urge others to avoid Fanshield. If you’re counting on them to cover you in an emergency, don’t – they’ll find any excuse not to. It’s disappointing companies like this continue to operate under the guise of helping people while doing the exact opposite.
July 19, 2025
Unprompted review
Reply from FanShield
Hello Rolland,
Thank you for bringing this to our attention, you and your experience matter to us. We would be happy to look into this and assist you with your concerns. For assistance, please reach out to our customer experience team at help@requestmyrefund.com as we are not able to locate your protection or refund request details based on the information provided in your review.
Best Regards,
Refund Protection Support
Reply from FanShield
Dear,
Thank you for providing your feedback regarding your experience. We appreciate you taking the time to address you concerns and we would like to help assist you further. Please reach out to our customer experience team at help@requestmyrefund.com with your claim number or protection ID so our team can look into your situation further.
Looking forward to hearing from you,
Refund Protection Support
Please don't waste your money on…
Please don't waste your money on fanshield. They will find every reason to not refund you and you'll waste more money. This company is a scam and is in the business of ripping off people trying to make it by and have an unfortunate event happen that is supposedly "covered" and they'll deem it not urgent enough.
July 10, 2025
Unprompted review
Reply from FanShield
Dear Nicole,
Thank you for providing your feedback regarding your experience. We appreciate you taking the time to address you concerns and we would like to help assist you further. Please reach out to our customer experience team at help@requestmyrefund.com with your claim number or protection ID so our team can look into your situation further.
Looking forward to hearing from you,
Refund Protection Support
No empathy for customers
I am in the process of requesting a refund for a cabana rental at Dorney Park scheduled for this past Saturday. I was unable to attend due to my partner being hospitalized prior to the event. They are requesting proof of examination. Is that not violating the HIPAA Law????? All of this just to receive a refund?
July 15, 2025
Unprompted review
Reply from FanShield
Hello Sharian,
We appreciate you sharing your experience as your feedback is important to us and it is important for us to hear about the ways we can improve our products.
Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation. If illness/injury prevented you from attending, our refund advocate team will only need a recommendation against attending the event on the date of your event, they do not require any diagnosis or personal information.
We are happy to discuss your request further to assist with processing. A member from our experience team will be in contact through a private channel shortly.
Warm Regards,
Refund Protection Support
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