Once I finally actually spoke to a person, Kristi (not sure of spelling) was amazing!! She very clearly outlined what was needed, sent emails as stated to submit documents, and went to bat for me on... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was unable to participate in the Good Life Halfsy in Lincoln. I have completed this race before, and my experience was absolutely amazing. This time was more rough due to policies they have in place... See more
Company replied
I submitted a refund request due to a snow storm which prevented me and a friend to attend the Nutcracker. I did need to provide additional documentation as proof of the snow storm but in the end I di... See more
Company replied
FanShield promised to have a decision about my request for a refund within three days and they responded in one. The estimated day for my paper check delivery was for 03/17/2026 and it arrived on... See more
Company replied
Company details
Written by the company
FanShield gives you the ability to buy tickets, registrations, and travel plans with confidence, knowing you have flexibility if you’re unable to attend due to illness, injury, severe weather, or many other reasons mentioned in your protection wording.
Written by the company
- ARE YOU UNHAPPY WITH YOUR FANSHIELD EXPERIENCE?
- We would love to speak with you. Before you post on Trustpilot or anywhere else, please reach out to us at help@fanshield.com. One of our experts will be happy to discuss your concerns to make sure we are doing all we can to take care of your needs under the spirit of our policy.
Contact info
Phoenix, United States
- help@fanshield.com
- fanshield.com
3.4
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personnel GREAT / Process, not so much!
Once I finally actually spoke to a person, Kristi (not sure of spelling) was amazing!! She very clearly outlined what was needed, sent emails as stated to submit documents, and went to bat for me on the appeals process!! Definitely a GREAT employee!!
However, there were way too many steps, emails, hiccups and hang-ups from the initial process to actually getting to a person. I believe your clients / customers would have a much better experience and give 4 or 5 stars ALWAYS, if that part of the process could be simplified!
October 30, 2025
Unprompted review
Reply from FanShield
Dear Lydia,
We appreciate you taking the time to share your thoughts with us. We're glad that you enjoyed your experience with our conditional protection and that we were able to protect you in a time of need.
We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com
Kind Regards,
Refund Protection Support
Getting my refund was very legit
Getting my refund was very legit. I had to submit the proper paperwork to get the process done and they made it very easy for me. They helped me all the way. I don't know how or why anyone would not get this insurance. I will always use them in my upcoming adventures. I'm glad they were there for me🙏
Thank you!!
November 4, 2025
Unprompted review
Reply from FanShield
Dear Lawrence,
Thank you for your review and choosing us. We're glad our team was able to help out during a difficult time and we look forward to protecting your events in the future.
Best Regards,
Refund Protection Support
Don't waste your money with this company
Bought the insurance protection from them for tickets to an event but ended up getting sick and couldn't make it. They denied my refund since I didnt have a doctor's note. I was at home in bed sick all weekend. I was really looking forward to the event and woukd have gone had I not gotten sick from something that had been going around at my work place. Won't ever purchase coverage from them again! And won't ever recommend them to anyone!
November 23, 2025
Unprompted review
Reply from FanShield
Dear Stephen,
Thank you for providing your feedback regarding our conditional protection. We are sorry to hear that you are not satisfied with the requirements.
Our illness/injury protection is intended to refund our consumers if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctor’s recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required.
A dedicated agent will be in contact shortly to discuss your situation further.
Best Regards,
Refund Protection Support
Getting the money was easy
Getting the money was easy. The process to request the refund not so much. I had an accident and submitted the refund request. Additional information was required (note from the doctor) which took me several weeks to obtain as I had to wait for my follow up appointment to get it. I misplaced the email asking for additional information and, contacting you again required calling to a number that only has a recording with instructions. The instructions are to email the required information. The email automatic reply implies that I will receive a call in the next 3 days with a decision. Since I was expecting a call, I was not monitoring my email. The reply came via email with approval and instructions on how to get me money. Maybe yo should update the email that says you will be calling in the next 3 days.
November 20, 2025
Unprompted review
Reply from FanShield
Hello,
Thank you for providing your feedback regarding our product. We continuously strive to provide a seamless experience for our consumers and appreciate hearing about what we are doing right as well as where we have room to improve.
If you would like to provide additional feedback, please contact us at help@requestmyrefund.com as we would be happy to hear more about your experience.
Best Regards,
Refund Protection Support
I should’ve read the reviews before
I should’ve read the reviews before opting into their “protection”. Had to cancel attending an event, 3 days before the actual date by the way. Even with the documents that was presented to me from my apartment maintenance service team to fix my heat, they said it didn’t meet their guidelines. Most certainly a scam, listen to the reviews.
November 20, 2025
Unprompted review
Reply from FanShield
Dear Jordan,
We are sorry that our conditional refund protection did not meet your expectations. We appreciate you providing your feedback as we are continuously looking for ways to improve.
Our full scope of protection, including that proof of loss is necessary, is presented and agreed to at the time of purchase.
We are happy to discuss your request further to assist with processing. A member from our experience team will be in contact shortly.
Best,
Refund Protection Support
What you need if you are medically unable to participate
I was unable to participate in the Good Life Halfsy in Lincoln. I have completed this race before, and my experience was absolutely amazing. This time was more rough due to policies they have in place for their refund process. If you are medically unable to participate, you need a doctor’s note stating that specifically. Just giving a heads up to anyone to save from frustration. All in all, they handled the situation the best they could, and I still appreciate them working with me for my refund that I bought with registration.
November 9, 2025
Unprompted review
Reply from FanShield
Hello Stephenie,
Thank you for your feedback and for choosing to protect your purchase with us. We are sorry to hear that you had to miss your event due to an unforeseen circumstance, but are glad we were there to assist with the cost for you.
Thank you,
Refund Protection Support
The only issue I had was the…
The only issue I had was the documentation that you were asking for needs to be more clearly labeled and instructed on what it is exactly you needed
October 16, 2025
Unprompted review
Reply from FanShield
Hello John,
Thank you for providing your feedback regarding our product. We continuously strive to provide a seamless experience for our consumers and appreciate hearing about what we are doing right as well as where we have room to improve.
If you would like to provide additional feedback, please contact us at help@requestmyrefund.com as we would be happy to hear more about your experience.
Best Regards,
Refund Protection Support
Easy to follow directions and quick…
Easy to follow directions and quick response
November 17, 2025
Unprompted review
Reply from FanShield
Hello Melinda,
Thank you for providing your feedback regarding our product. We continuously strive to provide a seamless experience for our consumers and appreciate hearing about what we are doing right as well as where we have room to improve.
If you would like to provide additional feedback, please contact us at help@requestmyrefund.com as we would be happy to hear more about your experience.
Best Regards,
Refund Protection Support
Easy to file a claim online
Easy to file a claim online. Refund was delivered in just a few days
October 28, 2025
Unprompted review
Reply from FanShield
Hello Bob,
Thank you for providing your feedback regarding our product. We continuously strive to provide a seamless experience for our consumers and appreciate hearing about what we are doing right as well as where we have room to improve.
If you would like to provide additional feedback, please contact us at help@requestmyrefund.com as we would be happy to hear more about your experience.
Best Regards,
Refund Protection Support
It was a smooth process overall
November 7, 2025
Unprompted review
Reply from FanShield
Dear Cori,
We appreciate you taking the time to share your thoughts with us. We're glad that you enjoyed your experience with our conditional protection and that we were able to protect you in a time of need.
We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com
Kind Regards,
Refund Protection Support
Prompt response and refund following a…
Prompt response and refund following a doctor’s note setting forth the injury. Thank you!
November 3, 2025
Unprompted review
Reply from FanShield
Hello Dinkleboo,
Thank you for your feedback and for choosing to protect your purchase with us. We are sorry to hear that you had to miss your event due to an unforeseen circumstance, but are glad we were there to assist with the cost for you.
Thank you,
Refund Protection Support
Very FAST response
Very FAST response, kind and VERY helpful! Sweet people
November 12, 2025
Unprompted review
Reply from FanShield
Hi Jamie,
Thank you for your review! We are excited to know our refund request process is working as it is intended to. We hope to provide you peace of mind with our conditional protection again in the future.
Cheers,
Refund Protection Support
Fast, quick and easy to request the refund
We were upset that I had an injury and had to cancel our reservation. It was simple to request the refund. I was kept informed all throughout the process. This meant a lot. When the refund was approved I was advised as to the email address that would be handling the refund. That was also quick and easy to do. Thank you to your team!
November 16, 2025
Unprompted review
Reply from FanShield
Dear Ann,
Thank you for your review and choosing us. We're glad our team was able to help out during a difficult time and we look forward to protecting your events in the future.
Best Regards,
Refund Protection Support
DO NOT USE THIS SCAM “PROTECTION”
DO NOT USE THIS SCAM “PROTECTION”! I purchased $300 worth of tickets and had a friend from another country not be able to make the trip. I contacted fanscam and they just send pre typed letters giving the runaround. Got screwed over. This company needs to be shut down for fraud and theft!
October 19, 2025
Unprompted review
Reply from FanShield
Hello,
Thank you for providing your feedback regarding your experience. We appreciate you taking the time to address you concerns and we would like to help assist you further. Please reach out to our consumer experience team at help@requestmyrefund.com with your refund request number or protection ID so our team can look into your situation further.
Looking forward to hearing from you,
Refund Protection Support
Really fast and easy
Really fast and easy! I got my money in less than 24 hours!
November 13, 2025
Unprompted review
Reply from FanShield
Hello Melika,
Thank you for providing your feedback regarding our product. We continuously strive to provide a seamless experience for our consumers and appreciate hearing about what we are doing right as well as where we have room to improve.
If you would like to provide additional feedback, please contact us at help@requestmyrefund.com as we would be happy to hear more about your experience.
Best Regards,
Refund Protection Support
SCAM ALERT!!!
These guys are liars , they do all they can to scam you of your funds when you need a refund. Do not waist your time or money on any product they offer. It’s all scam, lies and deceit. Never patronize them.
November 6, 2025
Unprompted review
Reply from FanShield
Hello Arthur,
We are sorry to hear that you are unhappy with your experience.
Our product is intended to provide coverage for emergency situations that prevent you from arriving to your event due to an unforeseen situation such as illness, injury, mechanical breakdown, and more. When managing requests, our priority is to keep the process as simple as possible but there are conditions listed within the terms that we are bound to comply with.
If any of the covered scenarios apply to your situation, we will be happy to have your request reopened. Please contact help@requestmyrefund.com for further assistance.
Kind Regards,
Refund Protection Support
Fanshield is a scam
Fanshield is a scam! Don't do it. They will make you jump through so many hoops that you will just let them keep the money!!
November 5, 2025
Unprompted review
Reply from FanShield
Dear Shawn,
Thank you for providing your feedback regarding your experience. We appreciate you taking the time to address you concerns and we would like to help assist you further. Please reach out to our customer experience team at help@requestmyrefund.com with your claim number or protection ID so our team can look into your situation further.
Looking forward to hearing from you,
Refund Protection Support
Quick response
Quick response , quick refund
We will use your services again
November 4, 2025
Unprompted review
Reply from FanShield
Dear Ursula,
Thank you for your review and choosing us. We're glad our team was able to help out during a difficult time and we look forward to protecting your events in the future.
Best Regards,
Refund Protection Support
Total scam
Total scam! Don’t waste your money as they won’t give you a refund. They ask for birth certificate for family members baby. Seriously??! Who provides something like that! There is identity theft issues.
November 3, 2025
Unprompted review
Reply from FanShield
Dear Sarah,
We are sorry that our conditional coverage did not meet your expectations. We appreciate you providing your feedback as we are continuously looking for ways to improve.
Our full scope of coverage, including that proof of loss is necessary, is presented and agreed to at the time of purchase.
Best,
Refund Protection Support
Unfair Refund Policy and Privacy…
Unfair Refund Policy and Privacy Concerns with FanShield
I am extremely disappointed with my experience with FanShield. I was unable to attend a sporting event due to unexpected health issues and requested a refund for my parking fee. My request was denied because FanShield required a physician’s certificate as proof.
Requiring individuals to share personal medical documentation for a simple refund request is unreasonable and raises serious privacy concerns. I am not comfortable disclosing sensitive health information that contains personally identifiable data. This kind of requirement feels invasive and may even conflict with privacy standards such as HIPAA, depending on how the information is handled.
FanShield should reconsider its refund verification process to protect customer privacy and provide a fairer, more respectful experience for its users.
Apparently, there is a lack of communication between your departments. I have emails from Fanshield stating that I have to present a written Physician Statement.
September 8, 2025
Unprompted review
Reply from FanShield
Hello,
We appreciate you sharing your experience as your feedback is important to us and it is important for us to hear about the ways we can improve our products.
Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation. If illness/injury prevented you from attending, our refund advocate team will only need a recommendation against attending the event on the date of your event, they do not require any diagnosis or personal information.
Warm Regards,
Refund Protection Support
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