Good workmanship on custom jersey for 5 year old. After ordering, and being made aware of what "shipping" definition is, I complained that the wording was misleading. I learned that "shipping" only de... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We ordered these for our company team softball team, but it took us a while to get everyone's sizes & numbers so our order was submitted April 13th & we got them in on April 24th! - 5 days before our... See more
Company replied
I ordered custom Panda jerseys from Fans Idea and they came out incredible. The quality looks so good and the whole process was smooth. Jasmine took care of me the entire time and I really appreciated... See more
Company replied
I've been ordering their baseball, hockey and crop top jerseys since 2021 and I have to say, I am IMPRESSED with the embroidered stitching and quality. Not only that, but it's very affordable with so... See more
Company replied
Company details
- Sportwear Manufacturer
- Business to Business Service
- Clothing Store
- Custom Tailor
- Printed Clothing Store
- Sporting Goods Store
About Fansidea
Written by the company
Fansidea is at the forefront of online retail with a specialty in custom apparel including baseball jerseys, football jerseys, basketball uniforms, and more. It's your one-stop shop for customized gear. Discover what our customers have to say by reading their reviews.
Contact info
United States
- 1-888-360-8899
- wecare@fansidea.com
- fansidea.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'M SOOO PLEASED WITH MY CUSTOM…
I'M SOOO PLEASED WITH MY CUSTOM JERSEYS!!! I CAN'T WAIT TO GO SEE MY CLASSMATES NOW!!!
September 17, 2025
Unprompted review
Reply from Fansidea
Dear Bee,
It's wonderful to hear that you're satisfied with the jersey! Your kind words are an encouragement to the whole team. We look forward to serving you again in the future.
Wishing you a fantastic time with your classmates.
Best regards,
Fansidea Team
Misleading, dishonest
I ordered on August 31,2025 my jerseys didn’t get even get process in the 8-10 that they promise. It took 15 days for them to ship my jersey out and I won’t have it in time for my event. My order is all the way in china and I keep telling them I won’t receive it in time because OF THEM and they tell me it’s nothing they can do because it’s in transit. But it’s been sitting in china the past days. I don’t know what this company once was but it’s very misleading and untrustworthy and I will not recommend them to anyone!! Oh they did offer me store credit for my purchase but I don’t red a jersey after this Friday. Fansidea SUCKS! Do not order from them
September 17, 2025
Unprompted review
Reply from Fansidea
Dear Tayler,
Thank you for bringing this to our attention. We would like to clarify that each of our jerseys is handcrafted from scratch, which means the production time is typically 7–9 business days. In addition, our standard shipping timeframe is 8–10 business days. Together, these two parts make up the full turnaround time for receiving your order.
If at any point our process does not meet the timelines described on our product pages, we will take full responsibility.
We understand the importance of receiving items in time for special events, and for future orders, if you have specific timing requirements, we encourage you to include them in the order notes or contact our customer service team immediately after placing your order. This allows us to better coordinate production and delivery to meet your needs.
Sincerely,
Fansidea Team
Jersey was EVERYTHING
Jersey was EVERYTHING! It came out so nice!
September 14, 2025
Unprompted review
Reply from Fansidea
Dear Tia,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love your jersey. We look forward to serving you again in the future.
Best regards,
Fansidea Team
Great Stitching and Quality
I love the jerseys! I orders baseball jerseys for our bowling team to be different. The quality is great and the stitching makes them look professional and authentic. I uploaded am imagine for the sleeve and it came out perfect. I recently placed a second order and am considering ordering a small one for my grand daughter since she is present most out league nights. I will continue to use your business for future events
September 10, 2025
Unprompted review
Reply from Fansidea
Dear Customer,
Thank you so much for taking the time to share this wonderful feedback! We are absolutely thrilled to hear that you love the jerseys and that the quality and stitching have met your expectations.
We truly appreciate your loyalty and look forward to helping with all your future events!
Best regards,
Fansidea Team
I ordered a shirt for my grandson’s…
I ordered a shirt for my grandson’s birthday. The shirt did not arrive in time for his birthday which was disappointing. Then when it came, the spelling on the team was misspelled. According to them, it was my mistake. Ok, so all I ask is for them to send me the missing letter A. The charge is $30 which they claim is a gift for me. It is a tiny silk letter 1.5” tall. All I want is a shirt that I can finally give to my grandson. I’ve asked to speak to a manager, but no. I am so disappointed that the company cannot see that the over $50 shirt is of no use to me without this little letter. So disappointed in customer care and concern.
As of today, the customer service issue has been resolved to accommodate both myself and the company. I thank Helen for understanding and helping me with this.
September 6, 2025
Unprompted review
Reply from Fansidea
Dear Sharon,
Thank you for bringing this to our attention. We would like to clarify a few points regarding your order.
Our production team strictly follows the customization details provided at the time of order. Each order confirmation email includes the exact personalization details submitted, which are then used for production. Based on our records, your jersey was produced according to the information you provided at checkout.
Regarding the delivery, your order was completed and shipped within the standard timeframe outlined on our website. We understand that you were not satisfied with the after-sales solution provided, and we will share your feedback internally for further review.
We appreciate your feedback, as it helps us continue improving both our service and processes.
Sincerely,
Fansidea Team
I highly recommend this company,Kayla…
I highly recommend this company,Kayla is also very helpful so I’m sure you won’t have any problems with your order,I ordered multiple jerseys and very pleased with the results🎊🎉💃🏽
September 8, 2025
Unprompted review
Reply from Fansidea
Dear Customer,
Thank you so much for your wonderful feedback and for highly recommending us! We're thrilled to hear that you're so pleased with your jerseys and that our customer service provided such helpful service.
We truly appreciate you choosing us for your order and look forward to serving you again soon!
Best regards,
Fansidea Team
Awesome quality!
Quick, efficient, great quality jerseys! Thanks for the awesome turnaround.
September 4, 2025
Reply from Fansidea
Dear Amanda,
We are glad to hear that the baseball jersey, turnaround time and customer service meets your requirements. Your support as a customer and your willingness to spread the word about us means the world.
Thank you for your kind words, and we look forward to serving you again in the future.
Best regards,
Fansidea Team
Good Morning
Good Morning, I’m writing this review on behalf of Ms.Ruth D. Sales Manager. Her services and skills are nothing short of impressive. She won me over with her professionalism skills , attitude, personality, and salesmanship. I will continue to patronize this company. This is my 3rd order with them and they step it up a notch every time. Ms.Ruth D. Keep up the good work, good things will follow. You caught my attention.😃 1 Satisfied Customer.
September 5, 2025
Unprompted review
Reply from Fansidea
Dear Customer,
Thank you so much for this amazing review! We're so glad to hear about your positive experience with our customer service and our jersey.
Your support means the world to us and motivates our team to keep delivering the best quality and service. We look forward to serving you again soon!
Best regards,
Fansidea Team
Reply from Fansidea
Dear Customer,
Thanks so much for sharing! It's an absolute pleasure to read your wonderful feedback on the jersey and turnaround time.
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Best regards,
Fansidea Team
Responsive until there is an issue.
Edit to add- After responding to my review over 12 hours ago, have still heard nothing. Expect the same.
Super responsive when getting mocks and every step of the process leading up the delivery of the items. However 2 of our 11 sweatshirts were wrong (wrong string color and didnt match the others) and one had stains up and down the arm. Reached out to the customer service rep who was helping us the entire time and it has turned to crickets. The sweatshirts had a ton of loose threads that we went through a cleaned up on our own as well.
September 1, 2025
Unprompted review
Reply from Fansidea
Update：Thank you once again for bringing this to our attention. Our team has already responded to your email within the standard reply timeframe. Could you please double-check your inbox, including your spam or junk folder, in case the message was filtered there? We truly appreciate your patience and continued support.
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you encountered with your order.
Please rest assured that our customer service team will follow up with you to resolve the issues you mentioned, and we will make sure to provide you with a satisfactory solution. We take any concerns about product quality and order accuracy very seriously and are committed to making this right. We truly appreciate your support and the opportunity to improve.
Sincerely,
Fansidea Team
My last order still isn’t here.
August 28, 2025
Reply from Fansidea
Dear Patrick,
Thank you for bringing this to our attention. We’d like to clarify the misunderstanding: the review invitation you received was connected to the order you placed earlier this month.
As for your most recent order this week, it is still in the production stage. Once the production is completed, our system will automatically send you a shipping confirmation and tracking information as soon as the package is dispatched.
We truly appreciate your patience and support, and we’ll make sure to keep you updated every step of the way.
Sincerely,
Fansidea Team
I sent our team name God Racks
I sent our team name God Racks. It came and looks awesome
August 26, 2025
Unprompted review
Reply from Fansidea
Dear Ernie,
Thank you for bringing this to our attention. We want to clarify that our production team always follows the exact information provided in each order. If there is any inconsistency, we will take full responsibility and resolve it for you.
At this time, we are unable to locate your specific order number. Could you please send your order details to wecare@fansidea.com? Our senior customer service manager will personally assist you in resolving this issue.
Sincerely,
Fansidea Team
Takes 1 month to arrive. Don’t believe their timelines!!
I ordered a custom shirt for a birthday party 3.5 weeks in advance. The website said it would take 5-8 days to arrive. If it looked good, I would order more for a group of people. Unfortunately they didn’t ship it for 11 days, and then they said it would take 5-8 BUSINESS days to arrive. Not even the test arrived before the birthday. I asked for a refund 2 weeks after ordering it. It still hadn’t left their facility. They denied my refund request. It still hasn’t left China.
August 27, 2025
Unprompted review
Reply from Fansidea
Dear Tony,
Thank you for bringing this to our attention. Please note that our turnaround time has two parts: Processing (7–9 business days) and Shipping.
If you have specific timing requirements for future orders, we recommend adding details in the order notes or contacting our customer service team right after placing your order. For faster delivery, we also offer DHL global express (3–5 business days) once production is complete.
As we could not identify your order from the information provided, kindly send your order number and details to support@fansidea.com, and our senior customer service team will assist you promptly.
We appreciate your feedback and are committed to enhancing your shopping experience.
Sincerely,
Fansidea Team
Our company baseball shirts came out…
Our company baseball shirts came out really great. Thanks Aimee!
August 26, 2025
Unprompted review
Reply from Fansidea
Dear Caroline,
Thanks for your kind words! At Fansidea, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Best regards,
Fansidea Team
…Awesome!
What i ordered arrived When company said it would. No small feat; from point of origin & custom imprinting & given just enough time to do.
Jerseys made of good quality, sizing perfect.
they looked as advertised.
All wearing them for Event, looked ready to go on field circa 20th century ; ) mission accomplished. thank you
August 18, 2025
Reply from Fansidea
Dear Customer,
Thank you so much for this incredible feedback! We're absolutely thrilled to hear that your jerseys meet your needs, and it arrived on time and looked perfect for your event.
We understand the importance of delivery and encourage customers to leave an order note or contact our customer service team if they have special delivery needs. Support@fansidea.com
Your kind words are an encouragement to the whole team. We look forward to serving you again in the future.
Best regards,
Fansidea Team
Branded Company Jerseys
We ordered personalized jerseys for our company and they turned out amazing! Our entire team loved the quality and overall look of the jersey! Highly recommend this company!
July 30, 2025
Unprompted review
Reply from Fansidea
Dear Morgan,
It's an absolute pleasure to read your wonderful feedback on the jersey. We take great pride in crafting products that meet our customers' expectations, and your kind words confirm we're on the right track.
We are able to customize the jersey to suit your needs, and we are happy to make you a free mock-up for the customer preview. Please feel free to contact the customer service team. Support@fansidea.com Your support means the world to us. We look forward to serving you again soon!
Best regards,
Fansidea Team
I've enjoyed the experience of working…
I've enjoyed the experience of working with people and the management team at Fansidea. The quality is excellent the time of getting order back to me was excellent. Thanks Fansidea Sales Manager and team.
July 12, 2025
Reply from Fansidea
Dear Edric,
It's an absolute pleasure to read your wonderful feedback on the jersey and the customer service team. We take great pride in crafting products that meet our customers' expectations, and your kind words confirm we're on the right track.
Thank you for your kind words, and we look forward to serving you again in the future.
Best regards,
Fansidea Team
We ordered custom jerseys from…
We ordered custom jerseys from Fansidea.com, and they absolutely crushed it! From start to finish, the process was super smooth: easy customization, quick responses, and fast shipping. But the real win? The quality. The jerseys came out even better than expected. Great material, vibrant colors, and every detail we asked for was spot-on.
Our whole group was seriously impressed — we got so many compliments, and everyone kept asking where we got them. 10/10 will order again!
July 31, 2025
Unprompted review
Reply from Fansidea
Dear Alexa,
It's wonderful to hear that you're satisfied with the jersey! At our store, we strive not only to offer top-notch products but also outstanding customer service. From the moment you browsed our selection to when the jersey arrived safely at your doorstep, we aimed to make the process seamless.
Your support means the world to us and motivates our team to keep delivering the best quality and service. We look forward to serving you again soon!
Best regards,
Fansidea Team
Reply from Fansidea
Dear Laronda,
It's wonderful to hear that you're satisfied with the jersey! If you want to check out our new arrivals later, we'll be here ready to serve you!
Best regards,
Fansidea Team
Takes a while to arrive, but good end result
I was skeptical with the company being overseas from the USA but the end result was positive. It took about six weeks to finally get the jersey but I was happy when it arrived. At one point in the process the company deemed the jersey lost during the shipping process and immediately stated they would remake the jersey and ship it with expedited shipping. However, about a week later the jersey arrived at my residence. So while it took a while to get the jersey the company is legitimate and has good customer service when issues arise.
August 5, 2025
Unprompted review
Reply from Fansidea
Dear Jim,
Thank you so much for your kind words about our product and service. We truly appreciate your recognition. We’re sorry for the inconvenience caused by the unexpected delay from the local delivery carrier, and we’re grateful for your patience and support throughout the process.
For future orders, if you have a specific time frame in mind for receiving your product, you can note it in the order notes at checkout or contact our customer service team directly. We’ll do our utmost to accommodate your request. We look forward to serving you again!
Sincerely,
Fansidea Team
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