Good workmanship on custom jersey for 5 year old. After ordering, and being made aware of what "shipping" definition is, I complained that the wording was misleading. I learned that "shipping" only de... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered these for our company team softball team, but it took us a while to get everyone's sizes & numbers so our order was submitted April 13th & we got them in on April 24th! - 5 days before our... See more
Company replied
I ordered custom Panda jerseys from Fans Idea and they came out incredible. The quality looks so good and the whole process was smooth. Jasmine took care of me the entire time and I really appreciated... See more
Company replied
I've been ordering their baseball, hockey and crop top jerseys since 2021 and I have to say, I am IMPRESSED with the embroidered stitching and quality. Not only that, but it's very affordable with so... See more
Company replied
Company details
- Sportwear Manufacturer
- Business to Business Service
- Clothing Store
- Custom Tailor
- Printed Clothing Store
- Sporting Goods Store
About Fansidea
Written by the company
Fansidea is at the forefront of online retail with a specialty in custom apparel including baseball jerseys, football jerseys, basketball uniforms, and more. It's your one-stop shop for customized gear. Discover what our customers have to say by reading their reviews.
Contact info
United States
- 1-888-360-8899
- wecare@fansidea.com
- fansidea.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality on the product as well as…
Great quality on the product as well as correct spellings.
December 19, 2025
Reply from Fansidea
Dear Customer,
Thank you for your kind feedback! We're delighted to hear that you're happy with both the quality of the jersey and the attention to detail. We'll continue to maintain our high standards. Looking forward to serving you again!
Best regards,
Fansidea Team
Absolutely awful service they screwed up my order …
Absolutely awful service they screwed up jersey with 2 different numbers on it and took 3 calls to get ahold of anyone then they blamed me for their mistake, this was a Christmas gift for my 10 year old niece Thank you so much for ruining a special gift for her . I would never use this company again and would highly recommend anyone else to use a more reputable company that fixes and stands by their mistakes, if it allowed me to give negative stars I would, your company should be ashamed of yourselves. Jeff this company is a scam and do not respond to you until you say you will post a negative review. I did not screw up the order they did and blamed it on me. Very sketchy company and poor service Do Not Buy From Them
December 3, 2025
Unprompted review
Reply from Fansidea
Hi there,
For clarity, all custom jerseys are produced strictly according to the details submitted at checkout. An order confirmation showing all customization options is automatically sent after purchase.
In this case, the order specified different numbers for the front and back, and the jersey was produced exactly as confirmed. When a product matches the submitted order details, it is manufactured as ordered.
We encourage all customers to review their order confirmation carefully before production begins to avoid misunderstandings.
Sincerely,
Fansidea Team
Absolutely awful
Absolutely awful! This is nothing but a Chinese scam company. It says 7-8 day shipping in the advertisement, but it took them 7-8 days just to process my order. I ordered the week before Thanksgiving. It is currently the week before Christmas, still nothing. The tracking app has been frozen in Hoboken, NJ for over a week.
December 17, 2025
Unprompted review
Reply from Fansidea
Dear Elizabeth,
Thank you for bringing this to our attention. As we’re unable to locate an order based on this review alone, please email your order number and details to support@fansidea.com, and our team will assist you promptly.
For transparency, our product pages clearly state that all jerseys are custom-made, with a production time of 7-9 business days, followed by 8-10 business days for free standard shipping. For urgent orders, DHL Express (3-5 business days) is also available.
If a specific delivery date is required, we recommend leaving a note at checkout or contacting us immediately after placing the order so we can assess timing and offer the best possible solution.
For the most accurate tracking updates, please refer to the tracking link provided on our website or in the shipping confirmation email, as third-party tracking apps may not reflect real-time carrier data.
We appreciate your understanding and are here to ensure you are satisfied with your purchase.
Best regards,
Fansidea Team
Reply from Fansidea
Dear Tee,
It's wonderful to hear that you're satisfied with the jacket! Your support means the world to us and motivates our team to keep delivering the best quality and service. We look forward to serving you again soon!
Best regards,
Fansidea Team
Reply from Fansidea
Dear Tracey,
Thank you for choosing us to be part of your Christmas surprise. It's wonderful to hear that you're satisfied with the jacket!
Your kind words are an encouragement to the whole team. Look forward to serving you again.
Best regards,
Fansidea Team
Always great selection and products
Always great selection and products. Easy ordering and great customer service. One of my favorite companies to shop with.
December 11, 2025
Reply from Fansidea
Dear Shay,
Thank you so much for your glowing review! We're over the moon that you love the jersey. Our team has been working hard to ensure top-notch quality and unique designs, and your satisfaction is the best reward.
If you have any more needs in the future, please don't hesitate to come back.
Best regards,
Fansidea Team
Great quality
Great quality. Quicker shipping than I expected. Definitely going to buy again.
December 11, 2025
Reply from Fansidea
Dear Michael,
It's an absolute pleasure to read your wonderful feedback on the jersey and turnaround time. We take great pride in crafting products that meet our customers' expectations, and your kind words confirm we're on the right track. We look forward to serving you again soon!
Best regards,
Fansidea Team
This company is fantastic
This company is fantastic! I placed several orders for their two tone bomber jackets and they did not disappoint. The quality is great. They came on time and early. I had an issue where I was short a jacket and it was at my door the next day. Two thumbs up. Highly recommend!!!
December 11, 2025
Unprompted review
Reply from Fansidea
Dear Aimee,
Thank you so much for your incredible review! It's fantastic to know that the quality met your expectations and that your orders arrived on time. We are happy to hear that our team has resolved your concerns quickly and efficiently.
Your recommendation and kind words are the highest compliments we could receive. We look forward to serving you again soon!
Best regards,
Fansidea Team
Jersey Up!
I ordered 14 custom hockey jerseys and they all came out great. Customer service was very helpful in getting the order correctly placed and answering any questions I had and shipping was fast too - I would recommend.
December 5, 2025
Unprompted review
Reply from Fansidea
Dear Chuck,
Thank you so much for taking the time to share such wonderful feedback! We are thrilled to hear that you are happy with your custom hockey jerseys and that our customer service team could assist you effectively. Providing clear communication and quality jersey is always our priority.
Your recommendation means a lot to us, and we look forward to serving you again in the future!
Best regards,
Fansidea Team
Above & Beyond Service + Amazing Quality!
Amazing service from start to finish. Their communication was unbelievably fast and helpful, truly a 15/10. Even when the package looked delayed in customs, they jumped in straightaway to keep things moving and update us. The jersey arrived right on time, looked fantastic, and was perfect for our event. Top-tier quality and customer care. Thank you!
October 23, 2025
Unprompted review
Reply from Fansidea
Dear Melissa,
Thank you so much for taking the time to share this incredible feedback! We are truly delighted to hear that your experience was smooth from start to finish, and that our team could assist promptly, especially when the package encountered customs delays. Please rest assured that we closely monitor every order to ensure smooth delivery.
We appreciate your understanding and kind words and we look forward to serving you again in the future.
Best regards,
Fansidea Team
Horrible customer service
Horrible customer service!
One of the most frustrating experiences I have had ever!
Slow responses and bad designs and they leave you waiting for days even weeks just to get changes done to your design!
Horrible - save your time and find another source! If I find one I will post where to go!
Dont believe the response!
Horrible lies- they dropped the ball in every way.. made revisions that I did not ask for constantly sending me mock ups that were not even our asked design..
anytime I tried to resolve they would never answer the phone. Thier phone number is a Google voice that goes straight to voicemail. I can’t even image the bad service that would happen if you got an order completely wrong.
What fools!
We have 25 teams in our origination and they dropped the ball big time!
November 30, 2025
Unprompted review
Reply from Fansidea
Dear Customer,
Thank you for sharing your additional comments. We understand that you feel frustrated, and we want to reassure you that your concerns are being taken seriously. Your case has already been escalated to our senior service team for priority handling, and we have reviewed all design communications to clarify every detail of your request.
Because your project is still in the consultation and design review stage, our team has taken extra steps to ensure accuracy going forward, including preparing a sample and arranging a detailed video preview so you can verify the design before making any decisions.
While we regret that this process has not felt smooth for you, we remain fully committed to supporting you and improving communication at every step. Our team is available at support@fansidea.com if you would like to continue the discussion directly.
Sincerely,
Fansidea Team
Customized Jersey
My order was for a customized jersey. My representative, Helen, was great to work with. She took my initial description and quickly designed a prototype for my approval. I was very pleased with the process and the end result.
November 13, 2025
Unprompted review
Reply from Fansidea
Dear Jason,
Thank you so much for sharing your experience in such lovely detail! We truly appreciate you taking the time to highlight mockup support and customer service.
Your praise for the jersey means a lot to us, and we look forward to serving you again in the future.
Best regards,
Fansidea Team
Five stars for service and quality!
My experience ordering a jersey was five stars from beginning to end. Helen made my purchase experience unforgettable! And the jersey was beautiful. I received so many compliments when I wore it. I am a satisfied customer and will be purchasing more jerseys from Fansidea.
November 21, 2025
Unprompted review
Reply from Fansidea
Dear Alberto,
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that your experience with our customer service and your jersey was perfect from start to finish. Your glowing review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
We look forward to serving you again in the future.
Best regards,
Fansidea Team
Unbelievable jerseys!!
We have a flag football team here in Connecticut I'm coaching of middle school kids, so after doing some research online, I found this company. I could not be happier with the results!! The jerseys arrived so quickly for the entire team, they're stitched (not screen printed) and look so sick. The guys can't believe how good they came out and professional. It's better than the typical flag jerseys we get from the league itself. Love them and will definitely be ordering more from here again.
December 3, 2025
Unprompted review
Reply from Fansidea
Dear John,
Thank you so much for taking the time to share this incredible feedback! Reading about your experience truly made our day.
We're thrilled to hear that the jerseys exceeded your expectations and that your football team loves them! It’s especially rewarding to know that the quality. We take pride in offering durable and beautiful jerseys, so your words mean a lot to our entire team.
We're honored to be a part of your team's season, and we look forward to serving you again in the future.
Best regards,
Fansidea Team
Absolutely terrible quality!!
Absolutely terrible quality!!! It took months to get to my house and when it did it was so cheap and was so awkwardly fitting. The positive reviews on here for Fansidea are paid by the company or are bots. Don’t get scammed!!!
October 25, 2025
Unprompted review
Reply from Fansidea
Hi there,
It is disappointing to see a review built on claims that do not reflect the truth, especially when the level of exaggeration appears intended to escalate dissatisfaction or create leverage for a refund or chargeback. Describing the delivery as taking “MONTHS” adds drama but does not align with the verified timeline of what actually occurred. Your order was placed on October 27th, shipped on November 3rd, and delivered by air on November 7th. The entire process took just 11 days from purchase to delivery and bears no resemblance to the “MONTHS” stated in your comment.
Accusing thousands of genuine customers of being “paid” or “bots” is equally unfounded and dismissive of the many real people who openly share their experiences. Trustpilot exists to support honest and fact-based reviews, not baseless claims aimed at provoking controversy.
Have a nice day.
Sincerely,
Fansidea Team
They did a beautiful job on the jacket…Team Jesus Chirst
They did a beautiful job on the jacket that I picked out. I will use their services again. I was very pleased.
November 28, 2025
Unprompted review
Reply from Fansidea
Dear Bernard,
Thank you for your positive feedback! We're delighted that you're happy with the quality and customization of your order. We look forward to serving you again soon!
Best regards,
Fansidea Team
Not to bad
They don’t include how fast it will take to make the jerseys so it does take a little bit but besides that they emailed me back pretty fast so it was pretty good
November 23, 2025
Unprompted review
Reply from Fansidea
Dear Corbi,
Thank you for your review. We appreciate your understanding and are glad to hear that our team was able to respond to you quickly.
For clarity, all of our products are custom-made, and production typically requires 7–9 business days before shipping. We always recommend customers review the production timeline on our website or reach out to us directly if they have a specific deadline, we’re happy to help plan accordingly.
Thank you again for your feedback, and we look forward to serving you in the future.
Sincerely,
Fansidea Team
I was not satisfied with my order and…
I was not satisfied with my order and somewhat embarrassed as the items were a gift. I ordered the authentic black and white baseball jersey. The shirts that came were not the same shirts in the pictures on their website. The shirts were not true to size. The mens XXL fits like a womans XL and the wonens XL fits like a womens medium. The womens shirt was not cut in as shown in the picture. It had the same box shape as the mens style. The base shirts were $26 plus $31 for the so called embroidery so about $60 per shirt. The shirt quality is thin and it is not authentic jersey material. The ‘embroidery’ is really a sticker material with a thin line of stitching around the edge. The buttons were spaced weird above and below the team name which created an odd gap. The stitching on the team name and around the numbers is jagged. Overall felt like I was ripped off!
November 25, 2025
Unprompted review
Reply from Fansidea
Dear Customer,
Thank you for bringing this to our attention. We regret to hear that the jersey did not meet your expectations.
Based on the information provided, we are unable to identify your specific order. To resolve your concerns promptly, please kindly send your order number to support@fansidea.com, and our senior customer service team will assist you. Please rest assured, if the jersey does not match advertising or production standards, we will take full responsibility.
We sincerely appreciate your patience and understanding.
Best regards,
Fansidea Team
Jasmine was amazing with the customer…
Jasmine was amazing with the customer service and the quality of the jackets is FIRE !!! Thank you so much Ive been getting tons of compliments.
November 24, 2025
Unprompted review
Reply from Fansidea
Dear Customer,
We’re pleased to hear about your positive shopping experience! Our team takes pride in providing quality products and services to make your visit an enjoyable one.
Thank you for your kind words, and we look forward to serving you again in the future.
Best regards,
Fansidea Team
Great customer service
I ordered a bunch of custom pool, clean jerseys they help modify them and make them perfect for what I needed
November 24, 2025
Unprompted review
Reply from Fansidea
Dear Kaleb,
Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear that you are happy with the custom jerseys!
Helping our customers achieve their vision is our top priority, and we're honored that you trusted us with your customization needs. Look forward to serving you again.
Best regards,
Fansidea Team
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