Good workmanship on custom jersey for 5 year old. After ordering, and being made aware of what "shipping" definition is, I complained that the wording was misleading. I learned that "shipping" only de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered these for our company team softball team, but it took us a while to get everyone's sizes & numbers so our order was submitted April 13th & we got them in on April 24th! - 5 days before our... See more
Company replied
I ordered custom Panda jerseys from Fans Idea and they came out incredible. The quality looks so good and the whole process was smooth. Jasmine took care of me the entire time and I really appreciated... See more
Company replied
I've been ordering their baseball, hockey and crop top jerseys since 2021 and I have to say, I am IMPRESSED with the embroidered stitching and quality. Not only that, but it's very affordable with so... See more
Company replied
Company details
- Sportwear Manufacturer
- Business to Business Service
- Clothing Store
- Custom Tailor
- Printed Clothing Store
- Sporting Goods Store
About Fansidea
Written by the company
Fansidea is at the forefront of online retail with a specialty in custom apparel including baseball jerseys, football jerseys, basketball uniforms, and more. It's your one-stop shop for customized gear. Discover what our customers have to say by reading their reviews.
Contact info
United States
- 1-888-360-8899
- wecare@fansidea.com
- fansidea.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service!
I placed two separate custom bulk orders (about 60 jerseys) for our youth hockey team, and their customer service was excellent! They were so quick to respond, detail oriented, and offered great pricing. Additionally, they arrived very quickly for custom and personalized jerseys! We will definitely plan to order in the future! Thanks for the great experience!
November 3, 2025
Unprompted review
Reply from Fansidea
Dear Haruka,
Thank you so much for choosing us to create the custom jerseys for your youth hockey team and for taking the time to share this wonderful feedback!
We are truly delighted to hear that you had a great experience with our service, from our quick response and attention to detail to our competitive pricing. Handling orders with care and efficiency is our priority, and we're thrilled that the jerseys arrived quickly and met your expectations.
It was a pleasure to support your team, and we are already looking forward to your next order!
Best regards,
Fansidea Team
Over and Above
They went over and above to fix the problems I had with my first order! The jacket I got from them is awesome 😎 to say the least. Great customer support during the whole ordeal. Thanks😁She loves it! Says it's spicy,😂 Wish I could show you pictures
October 6, 2025
Unprompted review
Reply from Fansidea
Dear Ashley,
Thank you so much for your incredibly kind and joyful words! We are so thrilled to hear that you love the jacket and that our team could help turn things around for you.
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Look forward to serving you again.
Best regards,
Fansidea Team
Fansidea completely blew me away with…
Fansidea completely blew me away with their customer service! I was planning a last-minute corporate event, and our leadership team wanted to create custom jerseys. I was pressed for time, knew it was a tall order, and did not really expect to get them in time. Whisper J was all over it; they let me know the original template we mocked up wasn't going to work, but quickly found a replacement and made sure we got it on time. The jerseys came out great, and I already put in a new order to get some more. I definitely plan to use Fansidea again in the future!
October 12, 2025
Unprompted review
Reply from Fansidea
Dear Alyssa,
Thank you so much for taking the time to share your wonderful experience with Fansidea! We are absolutely thrilled to hear that you are satisfied with our customer service for your last-minute corporate event.
It means a lot to us that you trusted us with such an important request, especially under a tight deadline. We’re glad that we could quickly provide a solution when the original template didn’t work out and ensure everything was delivered on time.
We’re delighted that the jerseys turned out great and that you’ve already placed another order! Your continued trust is the highest compliment we could receive.
Looking forward to serving you again in the future!
Best regards,
Fansidea Team
Absolutely Devastated by the Experience — Fansidea Failed My Family When It Mattered Most - UPDATE 11/22/25
Fansidea.com for a personal purpose very close at heart — my mother’s homegoing service. These jerseys were intended to be a symbolically meaningful tribute for my immediate family and nearest friends, something special that we could all wear in her honor. I scrupulously followed the sizing chart on the company’s website and decided I would go with the order well before. And when those jerseys came, 7 out of 11 were totally the wrong size. The only ones that worked were those I ordered to fit a bit more loosely, were the ones I’d carefully made as oversized as I could — a 3X and 4X that, somehow, fit to a certain extent, people who normally wear a Large or XL do. The others were much too small or unhelpful. I quickly contacted Fansidea’s customer service, attaching photos and in-depth measurements of how far off their sizing was. Alas, the company came back with an indifferent and dismissive response, and my follow-up messages left them cold. What hurts most is that this wasn’t just a casual order. We wear these jerseys as a tribute to my late mother, and to make my grieving family feel better. Instead, all we got was a crushing disappointment — a ruined memorial on one of the most difficult days of our lives. I don’t typically write reviews like this, but I want other people to know what they might be walking into. And Fansidea didn’t just get away with not fulfilling what they said they’d do — they didn’t even possess compassion, not to mention accountability. If you’re the type of customer who orders for something meaningful — or just wishes for accurate sizing and elementary care — then find something else.
UPDATE
After my initial review, Fansidea reached out personally with a heartfelt apology and a genuine effort to make things right. Their representative, Helen, did an exceptional job communicating with me every step of the way. She was kind and understanding, and she made sure the replacement order was exactly what my family needed.
Fansidea went above and beyond to correct their mistake by:
• Providing a full refund for my original order.
• Remaking all seven incorrect jerseys free of charge, prioritizing them for production, and shipping them via express courier (DHL/FedEx).
• Offering a custom memorial gift to honor my mother’s memory.
What impressed me most was Helen’s professionalism and empathy. She listened, followed up promptly, and ensured the new jerseys matched the correct sizes based on the height and weight details I provided. Her communication made a difficult experience much easier to navigate.
While the initial situation was very disappointing, I appreciate how the company and especially Helen handled things afterward. It’s rare to see a business take such genuine responsibility and work this hard to make amends.
Thank you, Helen, for your compassion, professionalism, and dedication to doing what’s right.
September 28, 2025
Unprompted review
Reply from Fansidea
Dear Chris,
We’re truly sorry for your experience and understand how meaningful this order was to you and your family. Our Senior Customer Care Manager is personally handling your case to ensure it’s resolved with care and priority. We deeply apologize for the distress caused and appreciate your patience as we make this right.
Sincerely,
Fansidea Team
High quality Custom Work
I ordered a custom soccer goalie jersey. I worked with Jasmine and the design team and got it to match our club exactly. When I got the jersey I was blown away. It was all dyed into the fabric. Looked amazing. We get so many compliments on it. Would highly recommend.
October 1, 2025
Unprompted review
Reply from Fansidea
Dear Matt,
Thank you so much for your kind words! We’re thrilled to hear you loved the custom goalie jersey and that it matched your club perfectly. Your feedback means a lot to our team, and we look forward to creating more amazing jerseys for you in the future!
Sincerely,
Fansidea Team
Great Delivery Time & Product
Wow! What an incredible experience to shop with FansIdea. I ordered 10 custom jerseys for a halloween costume for our business. I was concerned they wouldn't arrive on time so did the Live Chat feature to ensure we had expedited shipping. Not only did they arrive on time, they arrived over a week earlier than when I said I would need them! And if timeliness of shipping and creation wasn't enough, the product quality was through the roof. When ordering something blind, it is always hard to tell. But the fabric is high quality. And the little detail of using velcro instead of a button in the middle section of the logo so the button doesn't interfere with the logo is a wonderful detail. Couldn't be more happy with the results!
October 13, 2025
Unprompted review
Reply from Fansidea
Dear Molly,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love your jersey and had a great experience with our service.
Your comments on the fabric quality and the specific design are especially meaningful. It confirms that our attention to the smallest details is worth the effort. We understand the anxiety of tight timelines, If you have any urgent production requests or specific dates for further orders, please simply leave an order note or contact our customer service. We are happy to assist you.
Your support means the world to us and motivates our team to keep delivering the best quality and service. We look forward to serving you again soon!
Best regards,
Fansidea Team
Still have not received the item I…
Still have not received the item I ordered.
October 1, 2025
Unprompted review
Reply from Fansidea
Dear Gary,
Thank you for bringing this to our attention. We regret to hear that you have not received your package.
Based on the information provided, we are unable to identify your specific order. Please kindly send your order number to support@fansidea.com, and our senior customer service team will assist you. Please rest assured that we will ensure that your package reaches you.
We sincerely appreciate your patience and understanding as we work to make this right for you.
Best regards,
Fansidea Team
Jerseys looked great and it was easy
September 16, 2025
Unprompted review
Reply from Fansidea
Dear Boris,
We’re pleased to hear about your positive shopping experience! We're glad to hear that the final product met your expectations, and we look forward to serving you again in the future.
Best regards,
Fansidea Team
The letter stitching on the back was…
The letter stitching on the back was done very poorly, but the overall shirt was pretty.
October 20, 2025
Reply from Fansidea
Dear Kenyachta，
Thank you for bringing this to our attention. We're committed to providing high-quality products and services, and we apologize if your experience did not meet our standards.
Please rest assured that if there is any problem with the product that does not meet the production standards, we will be fully responsible. Our senior customer service will contact you shortly to discuss the issue regarding the stitching of the product. Please be ready to provide photos for a more detailed assessment.
We appreciate your understanding and are here to help with any concerns.
Best regards,
Fansidea Team
Top quality and customer service
Exceptional customer service and sturdy, comfortable clothing. We are very pleased!
October 21, 2025
Unprompted review
Reply from Fansidea
Dear Julie,
Thank you so much for your glowing review! We're over the moon that you love the jersey and customer service. Our team has been working hard to ensure top-notch quality and unique designs, and your satisfaction is the best reward.
If you have any more needs in the future, please don't hesitate to come back.
Best regards,
Fansidea Team
Quality Jersey and Excellent Customer Service
I had a wonderful experience with FanIdea. I worked with Helen through the design and ordering process. She was extremely responsive and professional. She answered all of my questions in a timely manner. The jerseys turned out beautiful and everyone loves the design. The jersey is a quality product and is just perfect! I will definitly use this company for any future jersey needs.
October 21, 2025
Unprompted review
Reply from Fansidea
Dear Customer,
Thanks for sharing. We sincerely appreciate your detailed and positive review.
We are delighted that our customer service provided such a supportive and professional experience. Furthermore, we are thrilled that the jerseys met your expectations in both design and quality. Our goal is always to deliver a perfect, high-quality product that brings your vision to life.
That you will choose FanIdea again in the future is the highest compliment we can receive. We are ready to provide the same excellent service and quality for your next project.
Best regards,
Fansidea Team
I love love love my custom made Jersey…
I love love love my custom made Jersey ❤️❤️❤️❤️ 10/10
October 20, 2025
Reply from Fansidea
Dear Raykecia,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love your jersey. Looking forward to serving you again soon!
Best regards,
Fansidea Team
Very durable
I got exactly what I ordered and cant recall how long ago but they're still in great shape and very comfortable to wear.
October 16, 2025
Unprompted review
Reply from Fansidea
Dear Raymond,
Thank you so much for this fantastic review! Comfortable and high-quality is exactly what we strive for. We love hearing that you're still enjoying our jersey and that it's held up so well over time. Look forward to serving you again.
Best regards,
Fansidea Team
It was and absolute pleasure working…
It was and absolute pleasure working with fansidea for our Balling for Boobies charity! They helped us make they layout and gave us all kinds of support!
October 5, 2025
Unprompted review
Reply from Fansidea
Dear John,
We are truly honored by your kind words! It was incredibly rewarding to support the "Balling for Boobies" charity and contribute to such a meaningful cause.
Our team is thrilled that you were happy with the layout design and our customer service. We look forward to the opportunity to work with you again in the future!
Best regards,
Fansidea Team
If you’re skeptical don’t be!
If you’re skeptical, don’t be—this company truly delivers!
I experienced a small issue with shipping, but their team handled it exceptionally well. Communication was clear, professional, and proactive—they resolved the problem quickly and ensured my order arrived on time. That level of service alone won me over.
The product quality exceeded my expectations, and my customizations came out perfect. For larger orders, I’d recommend allowing a little extra time just to be safe, but everything about this experience was top-notch.
What impressed me most was their accountability—mistakes can happen, but this company took full responsibility and made things right without hesitation. That’s rare and commendable. I’ll definitely be ordering again soon, including custom jerseys for my entire staff.
A company that combines excellent products with outstanding customer service is one I’ll always support!
September 26, 2025
Unprompted review
Reply from Fansidea
Dear Kalvin,
Thank you so much for taking the time to share such thoughtful and detailed feedback. We truly appreciate your kind words and are thrilled to hear about your positive experience!
It’s also wonderful to hear that you loved the product quality and customizations. At Fansidea, we always strive to provide high-quality products and exceptional service, so it means a lot to know that we met and even exceeded your expectations. Our team takes great pride in handling every order with care, and we’re especially glad that we were able to meet your delivery needs to your satisfaction.
We truly value your suggestion regarding larger orders. For those who require faster production due to special circumstances, we encourage using the order notes or contacting our Fansidea Customer Service Team with your order number for expedited arrangements. Support@fansidea.com
Your kind words are an encouragement to the whole team. If you want to check out our new arrivals later, we'll be here ready to serve you!
Best regards,
Fansidea Team
Scam Alert
Scam Alert. I waited 2 months and never received my jersey. I have been promised a refund but a week later (9 weeks from order date) I have not received. No not use this company. Plenty of options out there that are real companies.
September 1, 2025
Unprompted review
Reply from Fansidea
Dear Jeff,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused.
According to our records, a refund was already processed after your last contact with our customer service team, and a confirmation email was sent to you at that time. We kindly ask that you check your email inbox (including your spam or junk folder) and confirm with your bank or card issuer, as refund processing times can vary depending on their policies.
Please rest assured that we are a legitimate and transparent business, fully committed to ensuring customer satisfaction. Your order was shipped within our stated production and delivery timeframe; however, the local delivery carrier unfortunately experienced delays, which resulted in your package not arriving as expected. We took full responsibility for this and issued the refund accordingly.
If you still need any assistance, please don’t hesitate to reach out to us at support@fansidea.com our team will be more than happy to help. Thank you for your understanding.
Sincerely，
Fansidea Team
Great product
October 10, 2025
Reply from Fansidea
Dear Michaele,
We are glad to hear that the jersey meets your requirements. We aim for excellence. We look forward to serving you again in the future.
Best regards,
Fansidea Team
Reply from Fansidea
Dear Aaron,
Thank you so much for your wonderful feedback! We’re delighted to hear that you satisfied with our jersey. We look forward to serving you again in the future.
Best regards,
Fansidea Team
It went great shipping was fast
It went great shipping was fast, I got it just in time to bling it out for my Alumni Picnic.
September 28, 2025
Unprompted review
Reply from Fansidea
Dear Shalicia,
Thank you so much for taking the time to share such a kind and detailed review! We're glad we could get it to you quickly and that it worked perfectly for your event.
Your kind words are an encouragement to the whole team. We look forward to serving you again soon!
Best regards,
Fansidea Team
Package still has not arrived
I placed my order on September 14th. I received a notice today (October 9th) that they can no longer track my order and that they are looking into it. It also goes on to say that it is not there fault. It is the local delivery service fault, but it is the company fault since they do not have a foolproof shipping system. I tried to check the tracking on their website, but their website suddenly won't let me track my order, even though I could track it earlier this week. I am extremely disappointed and planning to take further action if I do not receive my order before my event.
I updated my stars because I received the package on October 10, 2025. The quality of the jersey is nice.
October 7, 2025
Unprompted review
Reply from Fansidea
Dear Chris,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by logistical delays.
Based on the information provided, we are unable to identify your specific order. Please kindly send your order number to support@fansidea.com, and our senior customer service team will assist you.
We kindly request your understanding that delivery delays may occur due to logistics uncertainties, address issues, and other factors. Our logistics team is working closely with local delivery partners to expedite the process. Please rest assured that we will ensure that your package reaches you.
We sincerely appreciate your patience and understanding as we work to make this right for you.
Best regards,
Fansidea Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.