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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its extensive customization options, allowing them to tailor league settings, rules, and scoring formats precisely to their preferences. Many users highlight the user-friendly interface and the reliability of the app and website, noting the wealth of information and tools available for managing teams. The customer service team is frequently commended for their quick, professional, and patient responses, often going above and beyond to resolve issues and provide helpful solutions. However, some customers also noted occasional difficulties with customer service, experiencing long wait times or unresponsiveness when trying to get support. A few people mentioned that the platform can take some getting used to initially.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Staff

Reviewers express high satisfaction with the staff, consistently highlighting their helpfulness and quick... See more

Website

Clients share positive opinions on the website, highlighting its reliability, user-friendliness, and... See more

Application

Customers had positive experiences with the app. Many reviewers praise Fantrax as the best fantasy app,... See more

Based on these reviews

Rated 5 out of 5 stars

Being new to the Fantrax site I set up my playoff draft. I only had a bit of trouble because of being new to online drafting. Robert was/is extremely patient in pointing the setup in the correct d... See more

Rated 5 out of 5 stars

We moved over from Sleeper PL fantasy having previously ran our league there and on the FPL site. Fantrax is so much more configurable in terms of the settings, format, and scoring. We were able to tr... See more

Rated 5 out of 5 stars

Just wanted to say that the support team at Fantrax has been rock solid. Moving a dynasty league to a new platform can be a daunting process with each site doing things a little different and getting... See more

Rated 5 out of 5 stars

Switched from a different fantasy website that i will not name. Fantrax has been much more versatile and there support team has been very quick to respond to any of my question. All of witch have been... See more


Company details

  1. Online Sports Betting Vendor

Written by the company

At Fantrax, our guiding principles are simple. We've created a superior fantasy sports product that is easy-to-use and completely customizable to set up your league the way you want to. It's also more powerful and feature-rich than the other guys. All backed up with the best customer service provided by people who actually care and want to make your experience better.


Contact info

4.9

Excellent

TrustScore 5 out of 5

494 reviews

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

App is great!!

App is super easy to use, all the stats you need. Could maybe use a better notification system to inform people of trades in the pool.

October 4, 2021
Unprompted review
Rated 4 out of 5 stars

Nathan Mackinnon Jersey Review

I love using this app. It’s great for fantasy hockey. I only wish we could post players on to a trade block like in a another app I use for fantasy. Only thing missing in my opinion.

October 4, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

I have had nothing but a good experience with fantrax for my fantasy hockey league.
Very easy to use and set up.

October 4, 2021
Unprompted review
Rated 4 out of 5 stars

Mostly good

Mostly good - only complaint I have is setting rosters in the future and getting error messages, which did not happen on ESPN. Otherwise a good fantasy hockey experience!

October 2, 2021
Unprompted review
Rated 5 out of 5 stars

Insane

The experience is incredible! All is there to improve our experience in fantasy pools
Thanks a lot!

October 2, 2021
Unprompted review
Rated 5 out of 5 stars

Fantrax really is awesome

Fantrax really is awesome, it has the best features for fantasy hockey and it's very user friendly and easy to find stats about players!

October 1, 2021
Unprompted review
Rated 5 out of 5 stars

Nathan was amazing

Nathan was amazing! The support I received was prompt, effective and easy.

I'm reminded year after year why Fantrax is the best fantasy site out there.

Whether your league is Standard or Premium you will not be disappointed.

Commissioner of The PHL

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Nathan helped me extend the regular…

Nathan helped me extend the regular season from Week 9 to Week 10, correcting an oversite in league setup. It is much appreciated so we can play all the weeks we have! Thanks.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Great first impression!

I just imported my league from CBS and so far I am very impressed with the features and customer service. They were able to import the rosters for my 30 team basketball league which saved me a lot of time. Really excited to start the season on Fantrax!

September 25, 2021
Unprompted review

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