fanytel.com Reviews 

176
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform reliable for international phone calls and virtual numbers, appreciating the affordable monthly prices and clear audio quality during conversations. People also mention that the support team is responsive and very helpful when handling various account and subscription issues. However, some customers also noted frustrating problems with the payment top-up process and virtual numbers completely failing to properly receive calls or text messages. A few other people additionally felt that customer service was completely unresponsive, leaving them without assistance or refunds when serious problems occurred.

What people talk about most

Customer service

Consumers find customer service to be ambiguous, as many reviewers report that support agents are very... See more

Service

Customers consistently note ambiguous experiences with service, as many reviewers praise the helpful support,... See more

Payment

Customers reported strong dissatisfaction and frustration regarding payment and top-up processes, noting that... See more

Application

Users describe negative interactions with application, reporting that basic functions like receiving text... See more

Response time

Reviewers highlight ambiguous aspects of response time, as some consumers report that customer service is... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Pretty good service and very competitive prices. The only reason for the 3 stars instead of 5 is that their topup system is the worst payment experience I have ever tried.

Company replied

Rated 4 out of 5 stars

I mean, the number kind of works. I’ve successfully verified it on WhatsApp, Telegram, and Signal without any issues. Price is excellent, for a Canadian or UK number, only 15 USD a year. Not-so-... See more

Company replied

Rated 4 out of 5 stars

I forgot to top-up the credits, finally many numbers were failed to renew. I contacted the support on WhatsApp, they resolved the issue quickly. I appreciate it much. It would be better if they have a... See more

Company replied

Rated 5 out of 5 stars

I've been using Fanytel for virtual numbers and I’m really impressed with their performance. The SMS delivery is super fast, and I received my verification codes almost instantly. Calls are also cry... See more

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Fanytel offers virtual US, UK & Canada phone numbers for ultimate privacy and business control. Enjoy international calls & SMS at affordable prices too!


Contact info

3.3

Average

TrustScore 3.5 out of 5

176 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(176)

87 reviews in the last 12 months

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Rated 1 out of 5 stars

Service doesn’t work and customer services don’t reply

Tried to contact ‘customer services’ with full details of issue, examples, details and account number and got a email reply with just the following text: ‘share fanytel account’, nothing else!
So I replied with more screen grabs including the account number and also mentioned that they have it already to which they replied: well nothing, this time they couldn’t be bothered at all.
I could claim a chargeback but it’s really not worth it.
So in short, service doesn’t work and customer services are incompetent and/or unwilling to help. I’m sure they’ll reply here to ask me to contact their customer services.
When you get a number and pay for topup from them, don’t be too surprised if you lose your money, I did!

May 9, 2025
Unprompted review
fanytel.com logo

Reply from fanytel.com

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support .

Rated 5 out of 5 stars

The best.

I’ve been using Fanytel for a while now, and honestly, it’s the most reliable service I’ve found for long-term virtual numbers — especially if you’re dealing with account management or just need a stable number.

A. The numbers don’t just randomly expire — you pay for a month or a year, and that’s exactly what you get. If you’re about to run out of time, you get a 3-day grace period and a push notification. That small thing has saved me a few times already.

And if you go for the yearly option (which is already pretty rare in this space), in my experience the number usually gets extended again for another year — that kind of stability is hard to find.

B. There’s a simple way to transfer balance and numbers between accounts, which has been really useful.

C. You can use the same number across multiple devices, which makes things easier if you’re switching phones or juggling setups.

D. It supports both incoming and outgoing SMS and calls worldwide. The call rates are low too — just a few cents per minute.

E. Support via email is fast and helpful. Even if I forget to pay or mess something up, they’ve always been able to sort it out.

In short: it’s been my main service for long-term numbers. I use it across several devices for multiple accounts, and a bunch of friends I’ve recommended it to are also still using it. Solid option all around.

May 26, 2025
Unprompted review
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Reply from fanytel.com

Thank you for taking the time to share such detailed and thoughtful feedback about your experience with Fanytel. We are truly grateful for your kind words and are delighted to know that our service has been a reliable solution for your long-term virtual number needs.

Rated 1 out of 5 stars

I bought a UK number and my account was…

I bought a UK number and my account was debited.

There is no transaction history showing that have been debited and there no UK number either.

I contacted support but I have been left blank.

May 14, 2025
Unprompted review
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Reply from fanytel.com

hello, please contact us on sales@fanytel.com and we will check it

Rated 5 out of 5 stars

So far they have been awesome

So far they have been awesome, their customer service, is wonderful and they do theri best to reply within 6 hours. I am guessing the time zone difference plays a major role.
I recommend the service, it is one of the best in the market, with affordable numbers and easy to sign up.

May 5, 2025
Unprompted review
fanytel.com logo

Reply from fanytel.com

It's a real pleasure to serve our loyal customers .

Rated 1 out of 5 stars

Bought a US number was told that I…

Bought a US number was told that I would be able o receive calls but can't receive any US calls. I'm grateful I only got the monthly plan and not the yearly, waist of time. Customer service still hasn't responded to my message.

April 24, 2025
Unprompted review
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Reply from fanytel.com

Please contact our customer service team at sales@fanytel.com

Rated 1 out of 5 stars

I purchased two numbers one is VIP the…

I purchased two numbers one is VIP the other is usual but on both number when I am calling in US with proper +1 code, I cannot hear a single thing and it cuts off secondly my vip number was already in use by another person kindly resolve this issue

April 16, 2025
Unprompted review
fanytel.com logo

Reply from fanytel.com

kindly contact us at sales@fanytel.com in order to rectify the issue with our customer service.

Rated 5 out of 5 stars

Fanytel: the Fairy tale

Fanytel: the Fairy tale in VOIP jungle. At such a price to product ratio, fanytel is a killer deal. Like the Robinhood of VOIP landscape. Although some of the premium services arent available yet Words fall short to praise at such price point.
Lets say Lumiere de la Fanytel.

March 25, 2025
Unprompted review
fanytel.com logo

Reply from fanytel.com

Thank you for such a beautifully written review!
We’re truly honoured by your words — Lumière de la Fanytel made our day! 🌟 We're working hard to bring even more premium features soon while keeping the same great value.

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