FaroAirportTransfersTO Reviews 

999
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the professional drivers are extremely polite, remarkably helpful with heavy luggage, and consistently punctual for every single trip. Travelers note that the transport vehicles are always spotless, remarkably comfortable, and designed to provide a thoroughly safe and pleasant ride. The booking process is described by many as exceptionally smooth, simple to complete online, and entirely stress-free from start to finish. People also deeply appreciate the prompt communication provided, which includes detailed reminder emails and efficient flight tracking in case of delays. Satisfied consumers express strong confidence in the overall service, repeatedly stating that they would gladly book transfers again.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently describing drivers as punctual, polite, and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and reliable throughout their journeys.... See more

Booking process

Clients share positive opinions on booking process, noting that it is consistently smooth and easy to... See more

Delivery service

Reviewers express strong satisfaction regarding the delivery service, consistently noting that drivers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We landed in Faro to a WhatsApp message explaining where to meet the organiser and the driver was ready to bring us to our accommodation, he ensured we were at the correct address before departing. On... See more

Company replied

Rated 5 out of 5 stars

Superb service. Communication was fantastic, the host was exactly where she said she'd be. She walked us to meet our driver who was friendly and efficient. The return journey was just as good. Highly... See more

Company replied

Rated 5 out of 5 stars

Easy to book, reminders the day before the transfers giving confidence the transfer would be on time. Updates also included payment status - I was a little nervous paying the whole balance, including... See more

Rated 5 out of 5 stars

Easy to use, fantastic service. We needed a minibus and booked online. We were stuck as passport control and someone called us to check we were okay and still needed the service. Finally got t... See more

Company replied


Company details

  1. Taxi Service

Written by the company

We provide direct transfers from Faro Airport to any Algarve destination, hotel, resort, holiday villa or local accommodation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

999 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(999)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Lack of respect

Since my daughter is a minor, the airline wanted to have the name of the driver who would pick her up at the airport. I called the company to get this information and they told me to send an email. Since I was in front of the boarding counter I couldn't wait and I needed this information immediately but the person I had on the phone insisted that I send an email. So I found another solution and canceled my reservation. The same person from this company called me back to ask me why I had canceled the reservation and when I explained the situation to him, he ended the call with a "Caralho". I was very correct in taking care to cancel my reservation almost 4 hours before and the lack of respect of the person who called me is totally inappropriate for a service and customer contact company.

August 23, 2024
Unprompted review
FaroAirportTransfersTO logo

Reply from FaroAirportTransfersTO

Dear Mr Arezki, first of all we apologize for any issue or bad behaviour from our staff. I have spoken with the person in question and as company CEO I do not accept this behaviour or any other similar disrespectful behaviour towards any of our clients.
The person who spoke to you claims that the expression was not intended for you.
In any case, he will be subject to disciplinary action within the company.
Once again, our sincerest apologies.

Rated 5 out of 5 stars

Easy to find at airport, problem free.

Easy to find at airport. Driver was friendly and helpful especially with the luggage.
Vehicle was close to arrivals, clean and spacious.
Transfer was completed without any problems both ways.
Would highly recommend.

August 17, 2024
Unprompted review
FaroAirportTransfersTO logo

Reply from FaroAirportTransfersTO

Dear client, thank you for the great review! We are very happy you liked your experience and can not wait to have you back on your next trip.
Best regards,
Luis Costa
CEO

Rated 5 out of 5 stars

First class transfer.

Good communication.
Prompt service.
Good vehicles.
Good drivers.
Reasonable prices.
Overall, a first class service and I would use again.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Easy booking site, on time, clean car, very nice driver, very competent driver, great value for money.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish .

Excellent from start to finish .

Great price, communication and service.

Driver was incredibly friendly, offered booster seats for both our children.

Will use again

August 9, 2024
Unprompted review
FaroAirportTransfersTO logo

Reply from FaroAirportTransfersTO

Dear Mrs Clare., Thank you very much for feedback. KInd Regards, Luis Costa

Rated 5 out of 5 stars

Very good experience with this…

Very good experience with this transfer,had Whatsapp messages before the flight on where to go and the name of the rep in Faro airport and was on the way to my hotel within minutes of arriving.

August 6, 2024
Unprompted review
FaroAirportTransfersTO logo

Reply from FaroAirportTransfersTO

Dear Mr Fitzgerald, Thank you very much for your kind words. KInd Regards, Luis Costa

Rated 4 out of 5 stars

Great service

First time using a private company for transfers when on holiday and these guys were amazing picking us up from the airport.
When I got off the plane I had a message to say exactly where the gentleman was stood and what he was wearing. We got to him and he called our driver he said it wouldn't be long and we could wait inside or outside, being very hot we stayed inside. The driver arrived, he was introduced to us and he offered to help with our bags, as they weren't overly heavy we took them ourselves. We had 3 children and one of them likes to wander off, he kindly asked if he could take his hand and guided him to our car having a chat as best he could in English to the awaiting car.
In the car he confirmed location and how long it would take. He put on some childrens music and chatted to us along the way. 5 star for this driver.
Our driver on the way home wasn't quite as friendly and his driving was a little bit manic! However he loaded the car with our bags and dropped us right outside the airport and wished us a good flight. Easy to book and all were on time. Great service. If we return to portugal I would use again.

August 2, 2024
Unprompted review
FaroAirportTransfersTO logo

Reply from FaroAirportTransfersTO

Dear Mrs Nicola, Thank you very much to report us your experience. We will try to be better next time to get 5 stars review from you. KInd Regards, Luis Costa

Rated 5 out of 5 stars

Excellent

Very friendly, helpful, prompt and comfortable. Excellent service.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great reliable service

Great reliable service. The booking process was very straightforward and communication thereafter prompt and clear. We were met at the airport as outlined in our instructions and were immediately on way to our destination. On our return journey we were picked up on time and again immediately on our way to the airport. Our drivers on both trips were friendly and professional. I have no hesitation recommending this 5 star service and we will definitely use them again for any transfers to and from Faro airport

August 3, 2024
Unprompted review
FaroAirportTransfersTO logo

Reply from FaroAirportTransfersTO

Dear Antony,
Thank you very much for your review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to seeing you again in the future.
Best regards,
Luis Costa
CEO

Rated 5 out of 5 stars

Excellent service

Excellent service. Great meet at the airport, taxi within minutes. Also return taxi turned up on time early morning. Will definitely recommend to anyone needing a taxi from Faro airport.

July 17, 2024
Unprompted review

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