FasciaExpert.co.uk Reviews 

49
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I was a bit sceptical about using this company as it had few bad reviews, but I can honestly say they were fantastic. Delivered on day they said,driver didn't have all the fascia on (2 short) he said... See more

Rated 5 out of 5 stars

My first dealings with Fascia experts (I am a d.i.y.er). Jenny helped very patiently confirming what I thought I had in my basket was correct. Went the extra mile explaining where the delivery would c... See more

Rated 1 out of 5 stars

Placed order on their website and selected a delivery date. When order didn't arrive I emailed and received a reply with a new delivery date. Again order didn't arrive. I emailed and tried phoning - t... See more

Rated 5 out of 5 stars

Can I please pass on my appreciation for the great service I received. Since using your services over 12 months ago I use your products wherever possible due to the cost and quality. I’ve just recentl... See more

Company details

  1. Home Improvement Store

Written by the company

At FasciaExpert.co.uk we stock a huge range of maintenance free uPVC Building Products, including fascias, soffits, guttering and much more. Low trade prices available for everyone!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

49 reviews

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4.3

All reviews

(49)

1 review in the last 12 months

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Rated 5 out of 5 stars

Brilliant service from them

Brilliant service from them, prompt delivery and great products. When I had to change my design there was no problem returning products for a refund - great customer service, and I'd happily use them again.

August 31, 2020
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Well priced materials and excellent customer service. There was an issue with unavailability of stock not showing on the website, so my order didn't arrive when expected. However the company bent over backwards to put this right and ensured that what started as a disappointing experience was turned into a very positive one. Definitely recommended, both on price and customer service.

August 25, 2020
Rated 1 out of 5 stars

Accepted order then wouldn’t deliver

Placed my order online which was accepted, the order was then given to my nearest GAP Plastics branch who said they won’t deliver to my area, I asked for a refund and was told they didn’t know how to do that as I ordered online, eventually received refund 3 weeks later with no explanation what so ever, avoid at all costs!!

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Super quick delivery and order complete

Ordered a whole host of gutter parts after lunchtime yesterday (Thursday) and it had arrived by 10:30 the next day even though the website suggested I'd get it Monday. So super quick delivery and all pieces present. Have to say I'm very happy as I can get started at the weekend.
Great service. Thanks!

July 31, 2020
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would, such bad customer service,
To be far the guttering and fascia boards turned up very quickly, only I was missing a box of fittings, brackets,screws, sealant etc.
So apparently the delivery company lost it.
I have chased and chased and no one cares, apparently I live 2 hours from the depot so they cant send it by their owns transport as it would cost too much, so send it by courier!!, so they're now thinking about doing that, only that will take another 3-5 days, in the meantime I`m paying for scaffolding.
wish I never brought anything from this company, also wish I had checked their reviews.
very unhappy customer.

June 23, 2020
Unprompted review
Rated 1 out of 5 stars

No Show - No Delivery - No Communication

Ordered online for delivery on a specific date.

No show - No Delivery!

No communication to say the items were not being delivered.
No answer on the 'Customer Service' telephone.
No reply to any emails sent to Customer Service

Avoid this company - Clueless!

June 18, 2020
Unprompted review
Rated 1 out of 5 stars

Appalling communication and service

Purchased some fascia boards as they had a quick guaranteed delivery date. They didn’t arrive on the day of delivery, so I called. They said part of the order wasn’t in stock so it was probably going to be a week or so later. I then asked if there was a plan to communicate this with me at all, they responded “we only find out when the customer calls”. Sounds like a very interesting business model. No apology. Not the service you need for this type of product. Most definitely do not recommend. Infuriating. Ended up getting a refund. They was their best part if the service. Don’t waste your time.

June 11, 2020
Unprompted review
Rated 1 out of 5 stars

Horrible customers service

Horrible customers service! Better find an alternative supplier! No email replies, no one answer the phones. Had to wait nine days to find out they have no sufficient stock. No one ever bothered to email/phone me to let me know.

May 26, 2020
Unprompted review

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