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FashionChaussures Reviews 568

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TrustScore 4.5 out of 5

4.4

Shoe Store
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Company details

  1. Shoe Store
  2. Clothing Store

About FashionChaussures

Written by the company

✓ Livraison gratuite à partir de 50e
✓ Retours gratuits
✓ Livraison rapide

FashionChaussures.fr est votre boutique en ligne pour votre prochaine paire de chaussures. Explorez notre large collection de chaussures et sneakers pour femmes, hommes et enfants, avec des baskets, bottes, bottines, escarpins, sneakers et plus encore.

Nous collaborons avec des marques renommées telles que Clarks, Teva, Timberland, FitFlop, Birkenstock et bien d'autres encore, afin de vous offir un grand choix de modèles pour vous satisfaire. Profitez de la livraison gratuite dès 50 € et des retours gratuits.

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

568 reviews

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Rated 2 out of 5 stars

Too much went wrong

January 28, 2025
FashionChaussures logo

Reply from FashionChaussures

Chère/Cher,

Nous vous remercions pour votre commentaire. Il est très ennuyeux d'apprendre que beaucoup de choses ont mal tourné. Malheureusement, nous ne pouvons pas savoir ce qui s'est exactement passé et quelle est la nature exacte de la plainte. Nous aimerions vous aider à cet égard et nous vous recommandons donc de nous contacter par e-mail. Nous pourrons ainsi vous aider le plus rapidement possible.
Si vous avez d'autres questions ou incertitudes, n'hésitez pas à nous contacter.

Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Service clientèle d'Etrias

Rated 1 out of 5 stars

Undelivered order

Order placed on 08/09/2024 Order N ET104410778
After getting the information that the order was sent, I wasn't able to follow my order (no link). In a week I've got the information by email from the delivery service (Chronopost Dax) that the delivery was failed because of the wrong address. No letter in the postbox nor link on the site to contact them. I wrote to Etrias explaining the situation and asking them to contact their deliverer. No help at all! They sent me the same link on Chronopost site telling the same information I've had ! After 1 week more I contacted them again telling that I have no news about my order and from my side the adresse written on their site was correct. They sent me the Declaration of non-receipt. After I have returned the declaration they informed me that the process will take many weeks.

September 30, 2024
Unprompted review
FashionChaussures logo

Reply from FashionChaussures

Dear Olga Lukonina,

Thank you for your review. How unfortunate to hear that the delivery of your order is not going great, we apologize for this.

Unfortunately, what you indicate is indeed the course of action that should be adhered to in such a situation. The package has left our warehouse and it is now stuck in delivery. We have started an investigation with the carrier and will communicate how we will resolve the situation for you as soon as possible.

If you have any further questions or uncertainties, please feel free to contact us.

Kind regards,
Etrias customer service

Rated 5 out of 5 stars

Very happy

Very easy to use online and the team are efficient. Thank you

August 28, 2023
Unprompted review
Rated 1 out of 5 stars

bad experience

Customer service was good, but the order was a shame. I received a brand new pair of leather boots (175€) with massives stains on it. Impossible to keep them. These stains were like the nose on the middle of the face. They should check the box and their products before send them.

December 15, 2021
Unprompted review
FashionChaussures logo

Reply from FashionChaussures

Dear Alain,

We are truly sorry for this inconvenient concerning the pair of boots you bought. This normally should not happen, as all our products are of quality.
Nevertheless, if you wish to be helped and return us the boots in exchange for a refund, do not hesitate to contact us on serviceclient@etrias.fr or 04 81 68 04 06. We will be here to help.

Kind regards,
Service client Etrias

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