I placed several orders last year from Nicole Lee USA on Fashiongo. The first order, they sent me the wrong purse. After giving me lies and excuses, they finally agreed to accept the return. Weeks wen... See more
Company replied
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See what reviewers are saying
Outstanding platform! I LOVE FashionGo!! It is the BEST platform ever. I can't stop buying because my customers cannot get enough of FashionGo's products! Yeah, take all my money but reaping profits... See more
Company replied
Overall great experience for retail entrepreneurs. However, I'm still mastering figuring out which vendor offers best quality and true sizes. Often times, sizes are not true and the vendor should af... See more
Company replied
I placed an order on FashionGo, and I’m extremely disappointed. The product looks nothing like the photos — totally misleading. On top of that, the item shipped from China, and the shipping fee was ri... See more
Company replied
Company details
Written by the company
FashionGo is an online wholesale clothing marketplace where hundreds of manufacturers and wholesalers provide clothing, apparel, accessories, shoes, handbags and a variety of fashion related items.
Contact info
United States
- 1-213-745-2667
- info@fashiongo.net
- fashiongo.net
2.8
Average
114 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Doesn't check merchandise before sending out
I placed several orders last year from Nicole Lee USA on Fashiongo. The first order, they sent me the wrong purse. After giving me lies and excuses, they finally agreed to accept the return. Weeks went by, no refund. So, she says I have to place another order and then they will credit me the amount for the purse. Several months go by, I place another order, no credit. Again, with the excuses. This order that I placed arrived with serious flaws, scratches and just poor quality merchandise. Sent pictures to them showing them each item and the damage. Here we go again, place another order and we will credit you. Will not order from them again. Horrible!!!
July 10, 2025
Unprompted review
Reply from FASHIONGO
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with this vendor and understand how frustrating this situation must have been.
Since Nicole Lee USA operates as a vendor on our platform, we encourage you to contact our Customer Support team directly so we can review the matter and assist where possible. You may reach us at 213-745-2667, and our team will be happy to look into this further.
We appreciate you bringing this to our attention.
I placed an order on FashionGo
I placed an order on FashionGo, and I’m extremely disappointed. The product looks nothing like the photos — totally misleading. On top of that, the item shipped from China, and the shipping fee was ridiculously expensive. The quality is honestly terrible. I won’t be ordering again.
March 3, 2025
Unprompted review
Reply from FASHIONGO
Thank you for taking the time to leave a review. However, it appears there may be a misunderstanding. FASHIONGO is a B2B (business-to-business) wholesale marketplace and we do not sell directly to individual consumers. Our platform is intended for retailers and boutique owners only.
It’s likely that your order was placed with a different company with a similar name. We recommend checking your order confirmation or receipt, as this review may have been left in error.
If you need help identifying the correct company, feel free to reach out to us.
Thank you for your understanding.
— The FASHIONGO Team
If 0 stars was an option I would give…
If 0 stars was an option I would give it. They are charging and depositing into a bank account that is not mine anymore and will not get it changed to the correct one. My "rep" seraphina lee would "prefer" to email instead of pick up the phone and call me to get it fixed. She kept responding to emails about orders but completely ignored the change of bank request. I called and never got get someone other than her I have requested a supervisor 1000 of times and a new agent and STILL No one else has ever contacted me. No billing department nothing.
Edit to note: no resolution has been made as they claim, they sent a email saying review was breech of contract and my account would be closed. Thank goodness because I asked to close and there was a “certain way” to do it which was never told to me.
January 25, 2025
Unprompted review
Reply from FASHIONGO
Thank you for sharing your thoughts. We understand your frustration regarding payments, and we have been informed that this issue has been resolved. If you have any additional concerns, please reach out to us directly, as we are on standby to assist you.
At FASHIONGO, we are deeply committed to the success of both our vendors and buyers. That said, we want to emphasize that maintaining a positive experience for our buyers is a top priority. FASHIONGO upholds strict policies to ensure compliance and address any violations that may impact the integrity of our platform.
I’m annoyed I have to shop on here .
I’m annoyed I have to shop on here .. so pissed la show room is closing . This site is extra work you can’t pick a category and they not nearly as good as la show room … they need to get it together
September 20, 2024
Unprompted review
Reply from FASHIONGO
Thank you for your feedback. We're sorry to hear you're frustrated. We're continuously working to improve site navigation and user experience, including better category options. Your input helps us know where to improve, and we're here to assist you however we can.
Thank you for giving us the opportunity to support your business!
Beware of shipping charges
I have used Fashiongo for many years. Mostly its pretty good but beware of the shipping consolidation program. I placed an order for items that all said FREE shipping and was charged $59.86 for shipping. BECAUSE I was not signed up for consolidated shipping. Its very deceptive when you look it the items. Just so you know...
September 10, 2024
Unprompted review
Reply from FASHIONGO
Thank you for your feedback and for being a long-time FASHIONGO user. We sincerely apologize for the confusion regarding our free shipping consolidation program. To clarify, for consolidation to apply, you need to order from two or more participating vendors.
We appreciate your understanding and are working to make our policies clearer. Please don't hesitate to reach out if you have any further questions.
This site is obviously very helpful if…
This site is obviously very helpful if you’re a boutique owner. It contains just about every wholesaler in the country. My only issue is you can’t really sort the product by best selling or any strategic advantage for my purchasing. Hopefully they can sort that out at some point.
August 4, 2024
Unprompted review
Reply from FASHIONGO
Thank you for your feedback! We're glad to hear that you find FashionGo helpful for your boutique. We understand your concern about sorting products and appreciate your suggestion. Our team is always working to improve the platform, and your input is invaluable. We'll certainly consider this for future updates. If you have any other suggestions or need assistance, feel free to reach out.
can you allow to sell online stores
can you allow to sell online stores
April 26, 2024
Unprompted review
Terrible Customer Service with Fashion…
Terrible Customer Service with Fashion GO and their affiliate LA Showroom. As a vendor trying to apply to their marketplace they make it nearly impossible for small owned brands. They value fast fashion which is harmful to the environment over carrying and nurturing small brands that produce quality apparel. Yet they have foreign overseas terrible quality vendors on their website simply because they are offering 100+ styles of clothes that are paper thin and knock offs/copyright infringement of other small owned designer brands. Even if you meet all of the requirements to create an account, if they don't like what you are offering to sell; instead of politely saying "Your brand doesn't meet our customer base right now." They will ask you for all of your sensitive information and intellectual property, then after looking at your photos make up some new rules about why you can't create an account. (Not owning a ware house, not having 25+ styles to offer when the supposed minimum requirement to open an account is only 6 styles). And on top of that if you ask for clarity on the requirements to be a vendor or why your being declined they will pretend to not see your email and decide to just not respond at all as if you are wasting their time when it's the other way around. Very unprofessional, rude, & racially biased customer service. Don't even waste your time with them. The website doesn't even get enough traffic to produce real sales for vendors. Also you can clearly tell some of the good reviews on here are fake.
January 1, 2024
Unprompted review
Amazon Accept Your Invoices Or Not
April 16, 2024
Unprompted review
Outstanding customer service
The level of customer service at Fashiongo is outstanding. one of customer service rep kindly explained about every steps of marketing tactics and made sure I did it right. very satisfied.
February 22, 2024
Unprompted review
Reply from FASHIONGO
Thank you for your wonderful feedback! We're thrilled to hear that you had an outstanding experience with our customer service team. Providing helpful guidance and ensuring your satisfaction are our top priorities. If you ever need further assistance or have questions, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing FASHIONGO!
So far so good
So far so good. I've had to watch the quality of clothing from vendors as well. That meant me making sure I know the material AND looking at the return policy. I'd love to travel to all these markets. But that's just not feasible. When I get good quality from one vendor, I will repetitively shop from them.
November 6, 2023
Unprompted review
Reply from FASHIONGO
Thank you for your positive feedback! We're glad to know your experience with FashionGo has been good. Your careful consideration of clothing quality and vendor loyalty is noted. If you ever need assistance or have more feedback, feel free to reach out. We look forward to serving you again.
Terrible customer service.
No. It’s all good until there is a problem. I ordered from San Souci. Order came damaged and missing most of the items ordered. FashionGo does nothing to hold the vendor accountable. Weeks have gone by with no resolution. Use Faire instead where you are supported as a buyer.
December 20, 2023
Unprompted review
Reply from FASHIONGO
We're sorry for the inconvenience caused by the issues with your order from San Souci. Due to the holiday season, there may have been delays in resolution. Our team is actively addressing this matter and is committed to providing a prompt solution. If you have additional details or concerns, please contact our customer service team directly at 213-745-2667. Thank you for your understanding and patience.
Hello I am an Amazon online seller
Hello I am an Amazon online seller, my question is ,Do you privide invoices acceptable by Amazom?
November 27, 2023
Unprompted review
A company wasn't responding to my texts…
A company wasn't responding to my texts so I contacted Fashion go customer service n my issue taken care of. Thank u
October 12, 2023
Reply from FASHIONGO
Thank you for your feedback! We're delighted to hear that our customer service team was able to assist and resolve your issue when the company wasn't responding to your texts. If you ever encounter further issues or have questions, please don't hesitate to reach out. Thank you for choosing FashionGo.
First Time Impression
I’ve been very please with my experience with Fashion Go.
Communication with the vendors has been quick and responsive.
I’ll definitely be ordering from here again.
October 16, 2023
Reply from FASHIONGO
Thank you for your wonderful review! We're thrilled to hear that you've been very pleased with your experience on FashionGo. We look forward to serving you again, and if you ever have more questions or need assistance, please feel free to reach out. Thank you for choosing FashionGo.
FashionGo is quick to respond to…
FashionGo is quick to respond to questions. They also have a great variety of clothing that ships directly from the U.S.
October 16, 2023
Reply from FASHIONGO
Thank you for your positive review! We're delighted to hear that FashionGo is quick to respond to your questions and that you appreciate the great variety of clothing available, which can be shipped directly from the U.S. If you ever have more questions or need assistance, please don't hesitate to reach out. We look forward to providing you with an even better shopping experience. Thank you for choosing FashionGo.
Must join
My wife and I run and online boutique and Fashiongo was a great place to start. Very friendly and so helpful.
The platform can have some updates but everyone we speak with is super helpful.
October 11, 2023
Reply from FASHIONGO
Thank you for your positive feedback! We're thrilled to hear that FashionGo was a great place for you and your wife to start your online boutique. We appreciate your understanding regarding potential platform updates, and we're pleased to know that our team has been super helpful in addressing any concerns. If you ever have more suggestions or need further assistance, please feel free to reach out. We're here to support your boutique's success. Thank you for choosing FashionGo.
Great customer service
Customer service is always on point. I do my part and they are there to help and guide me. Thank you!
October 12, 2023
Reply from FASHIONGO
Thank you for your kind words! We're delighted to hear that our customer service has been on point and that you feel supported by our team. We're here to assist, guide, and ensure you have a great experience. If you ever have more questions or need further assistance, please feel free to reach out. Thank you for choosing FashionGo, and we look forward to continuing to serve you.
We have had great experiences with…
We have had great experiences with Fashion Go. We are a new Boutique and they have answered every crazy question we have had. We have ordered most of our inventory with the site.
October 12, 2023
Reply from FASHIONGO
Thank you for your kind words! We're delighted to hear that you've had great experiences with FashionGo as a new boutique. Our team is here to assist and answer any questions you have, no matter how unique they may be. It's wonderful to know that you've ordered most of your inventory through our site. If you ever have more questions or need further assistance, please feel free to reach out. We're here to support your boutique's success. Thank you for choosing FashionGo.
TOP B2B fashion marketplace
Lots of good product and good vendors to work with. Customer service very helpful.
October 10, 2023
Reply from FASHIONGO
Thank you for your fantastic review! We're honored to be considered a top B2B fashion marketplace. It's great to hear that you've found many good products and reliable vendors on FashionGo. Our customer service team is here to assist you, and we're delighted to know that they have been helpful. If you ever need more assistance or have questions, please don't hesitate to reach out. We look forward to continuing to serve your B2B fashion needs. Thank you for choosing FashionGo.
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