Fast Pens Reviews 1,267

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including pens and pencils, noting their value, reliability, and excellent finish. People also highlight the user-friendly website, making product choice, design, and ordering processes simple and efficient. The service is frequently described as excellent, with many appreciating the quick communication, responsiveness, and helpfulness of the team, often accommodating tight deadlines. However, some customers also noted issues with delivery speed, mentioning that orders arrived later than expected or missed crucial deadlines. A few other people also felt that the product quality was poor, citing faded printing, low quality, or pens that fell apart.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising the excellent quality of pens and... See more

Quality

Reviewers mention positive feedback about quality. Many customers are pleased with the quality of the pens,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Service

Consumers consistently report positive experiences with the service. Many praise the super quick and fast... See more

Order

Customers had positive experiences with the ordering process. Many reviewers found the online ordering system... See more

Based on these reviews

Rated 5 out of 5 stars

This is the second order we have made with Fast Pens. We find the quality of their pens and pencils to be very good in terms of value for money and reliability. The ease of designing and personalising... See more

Rated 5 out of 5 stars

We have purchased from Fast Pens previously and the whole process is seamless. The online ordering and uploading your own artwork is so easy and the order is delivered very quickly and is always very... See more

Rated 5 out of 5 stars

Needed event pens on a tight deadline. I was able to place my custom pen order about a week before a company event. Not only did they arrive on time, but the quality was also better than expected... See more

Rated 5 out of 5 stars

Needed a low MOQ of branded pens at a competitive price and fast turnaround - Fast Pens were by far the best on all three fronts! Customer service was very helpful and delivery was as estimated, great... See more


Company details

  1. Promotional Item Store

About Fast Pens

Written by the company

Fast Pens

Printed and engraved pens, pencils, notebooks & more

No Minimum Order
FREE Delivery
No Setup Fees
No Design Fees
Fast Delivery
Design Pens Online!

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

From the first approach to your company…

From the first approach to your company I was treated politely and respecfully, I came to represent a Charity I volunteer for, I knew what I wanted but was unsure how to get it. Your agent was extermly helpful to sort out my needs. I got what I wanted and delivery time was excellent, A big thank you to all

April 10, 2026
Rated 5 out of 5 stars

Can't be better!

Excellent advice and assitance in the ordering process, fast production, and then full support and refund when the shipping company did not fuflfil their duty. Oh and forgot to mention the main: Beautiful pen at a lovely price, and crisp sharp printing. Hands up!

March 24, 2026
Rated 5 out of 5 stars

Great, fast service

Great, fast service
Easy to use design tool that gives accurate costings. Easy to upload logos etc.
Very fast service

March 13, 2026
Rated 4 out of 5 stars

Using the online design tool was easy…

Using the online design tool was easy and effective. The Pens arrived really fast and just as I wanted them.

There's a few pens in the first box that aren't retracting when you try and press the button, so I've taken off a star. fingers crossed there is only a few!

March 3, 2026
Rated 3 out of 5 stars

The pens are nice

The pens are nice, they arrived fast, my only issue is the logo is so small you can't really see what it says. As these were purchased for an event we didn't have a choice but to use them but I wouldn't purchase from Fast Pens again.

February 23, 2026
Fast Pens logo

Reply from Fast Pens

Hi Deborah,

Thank you very much for taking the time to leave your review regarding your recent order with Fastpens.

Following your conversation with our Customer Service Team, we completely understand your concerns about the size of the print on your pen. We’d like to clarify that the original design was based on the artwork you approved before placing your order. We appreciate that you were expecting a larger print, and we’re glad we could work with you to adjust it.

To ensure your satisfaction, a new draft design at a larger size has now been uploaded to your online account for your review. Our team is always here to help, so if you need any further assistance or would like to make any additional changes, please don’t hesitate to get in touch.

We truly value your feedback as it helps us continue to improve our service, and we hope you’re happy with the updated design!

Kind regards,
Fastpens

Rated 5 out of 5 stars

Fantastic service

We have used 'Fast Pens' for our business promotional pens for about 2 years. We have always had outstanding service, with great communication and turnaround times.

If you're looking for pens at a competitive price, this company offers outstanding service and is highly recommended.

February 21, 2026

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