I had issues with software that I had purchased; no fault of FastSpring, but they were extremely attentive and very prompt in their responses. Thoroughly enjoyed working with them. It seems they still... See more
Company replied
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Due to China's Great Firewall, Chinese users need to use a VPN to access international networks—but most payment platforms flag VPN users as high-risk and decline their transactions, which is quite... See more
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These folks are the pay portal, not the seller. I didn't understand that and sent a message to customer support asking for more information about the product, They explained who they were, but offered... See more
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I purchased a "MixingStation" license product, most likely I clicked too fast w/o detailed reading and purchased for the correct brand but probably the wrong type. A quick and friendly mail to Fas... See more
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Company details
Written by the company
Need to review a charge from one of our sellers?https://fastspring.com/consumer-support For questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refunds We value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
Contact info
801 Garden Street, 93101, Santa Barbara, United States
- fastspring.com
3.5
Average
530 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Vey helpful and fixed the refund super…
Vey helpful and fixed the refund super quickly
June 14, 2025
Unprompted review
Reply from FastSpring
Thank you so much for this positive feedback! We're delighted that we could help with your refund so quickly.
We'll share your kind words with our support team. It's great to hear we provided helpful service!
We appreciate you taking the time to share your experience.
Professional staff makes all the difference
Staff were very concerned about making my experience exceptionally satisfactory. They were consummate professionals - Particularly Viktor and Alex !
June 13, 2025
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're thrilled to hear that Viktor and Alex provided such exceptional, professional service.
It's great to know our staff made your experience so satisfactory. We'll make sure to share your kind words with Viktor, Alex, and the entire team.
We truly appreciate you taking the time to recognize their outstanding work!
FastSpring was a great company for…
FastSpring was a great company for handling the sale of digital products until a few years ago when it was bought out. Now the new owners have become greedy & want to charge sellers who use them $150 per year to "verify" they are who they say they are. Pretty crazy! Don't use them - find someone else to sell your digital products.
ADDENDUM: They accepted and processed an order for one of my products in May and still have not paid me (it is now July 9 - long past the time payment should have been made). They have also blocked my account from editing my products at FastSpring or reaching support. If you have looked at other comments on this website, you will see that close to half rate FastSpring as a 1-star company. So don't be fooled even if you have great service from them - you cannot count on it to continue.
June 6, 2025
Unprompted review
Reply from FastSpring
Thank you for your detailed feedback about your experience as a seller. We understand your concerns about the verification fee and the payment delays you've experienced.
To clarify, as a payment provider, we're required to perform ongoing risk assessments to comply with various regulations. For customers processing more than $5,000 per year, ongoing risk assessments are free. For customers processing less than $5,000 per year, there's a $150 annual fee to cover administrative costs not fully covered by our standard fees.
We care about our long-standing sellers and will flag your account issues to our support team for immediate attention.
We appreciate you taking the time to share your experience with us.
recurring payment for mac sql pro for…
recurring payment for mac sql pro for postgres! cant talk to anyone about it! reached my account somehow and found 4 active subscriptions!!!!!!!!
June 7, 2025
Unprompted review
Reply from FastSpring
We're sorry about the unexpected recurring payments and multiple active subscriptions. That's very frustrating to discover.
To help identify and cancel these subscriptions: https://fastspring.com/consumer-support-form/
We'll work to get these subscription issues resolved for you.
Thank you for bringing this to our attention.
Great customer service
Great customer service. Quick, easy, and helpful!
June 2, 2025
Unprompted review
It should not take 45 1/2 hours to get…
It should not take 45 1/2 hours to get a response and when they did respond rather that address the problem they told me it had already been dealt with witch it had not.
May 31, 2025
Unprompted review
Reply from FastSpring
Thank you for your feedback. We're sorry about the 45+ hour response delay and that your issue wasn't properly addressed initially.
We'll flag this to our support team to improve response times and ensure issues are resolved correctly the first time.
We appreciate you bringing this to our attention.
I pre-ordered a genealogy program…
I pre-ordered a genealogy program...months ago! In the meantime...my email changed...and the notice that it was now available as well as the avialability to download it wasn't there! When I learned that the program was now ready...and a few messages back and forth with the FastSpring staff, my order was located and they helped to get my new email attached to the order. I was able to down load this order safely today and totally appreciate the kindess and patience of several people (at least: Alexander, Douglas S. and Mia) in answering my messages and helping find this order! Each of these messages were responded to PROMPTLY! For a "tad", I wondered if I had ordered from a bogus company. NOT SO! THANK YOU!
May 22, 2025
Unprompted review
Complete joke…nobody was listening.
Couldn't access my Steinberg account due to 2FA issues. Contacted Fastspring and they took 3 days to get back with useless advice. I replied, explaining further. They didn't reply to that email. They then sent an email saying that they had tried to email me but couldn't (weird eh?) I replied again. They didn't respond. They then sent me a review questionnaire which I accidentally clicked 5 stars. Fortunately that has allowed me to post publicly here.I wrote to them explaining the 5 star review was an error. They haven't replied to that either.
Edit: Some respect to the person at Fastspring who picked up my complaint and dealt with it, everything worked perfectly after that. Thank you! I've added a star!
May 8, 2025
Unprompted review
Reply from FastSpring
We're truly sorry about your frustrating experience with our support team regarding your Steinberg account access issues. Taking 3 days to respond with unhelpful advice, then failing to follow up on your replies, is completely not our standard level of customer service.
Your feedback about our support responsiveness is valuable and something we need to improve.
Thank you for bringing this to our attention.
Once I contacted FastSpring about…
Once I contacted FastSpring about having multiple subscriptions for a single App, Communication and prompt corrections was made! Thank You to FastSpring!
April 24, 2025
Unprompted review
Worst experience and company ever.
April 27, 2025
Unprompted review
My first experience with FastSpring…
My first experience with FastSpring went well, considering that the only option to communicate with them is by e-mail, that normally does not go well with a lot of online e-commerce companies I asked for a refund and attached the invoice the next day I got an e-mail with a new invoice for the refund and a note saying they where happy to help and if there was anything else they could help with, the refund showed up on my statement within the next two days. That showed me that they can be trusted and care about there customers.
April 15, 2025
Unprompted review
Fast and professional support
A relatively complex problem was solved promptly and professionally.
April 8, 2025
Unprompted review
GetProspect has been extremely…
GetProspect has been extremely impressed with FastSpring’s payment gate. Their support team resolves tickets incredibly fast, making our experience seamless and hassle-free. Highly recommended!
April 9, 2025
Unprompted review
FastSpring is selling your credit card information
It looks like fastspring is selling crédit card information and then telling you it’s not working.
My bank had to make new accounts and crédit cards a few times after using their platform as third-party payment provider.
They are scammers.
April 8, 2025
Unprompted review
Reply from FastSpring
We're deeply concerned about your experience with fraudulent activity following transactions processed through our platform. The security of payment information is our highest priority, and we take these allegations very seriously.
FastSpring is a legitimate payment processor that works with thousands of software companies worldwide. We maintain strict PCI DSS compliance and implement multiple layers of security to protect customer data.
If you've experienced unauthorized charges or suspicious activity after a purchase, we want to investigate this immediately. Please contact us with specific details at https://fastspring.com/consumer-support-form/ so we can look into what happened in your case.
We understand how frustrating and concerning it is to experience payment security issues, and we're committed to helping resolve this situation and ensuring the security of our platform.
Thank you for bringing this serious concern to our attention.
NEVER DO BUSINESS WITH FASTSPRING they stink
I have been charged three times by FastSpring since 3/22/25 for a single monthly subscription. The first charge was on 3/22/25 at 2:16 pm for $108.74. This was the normal monthly charge. Then I was charged again on 3/22/25 at 3:10 pm another $108.74 for the same subscription. A few days later on 3/30/25 at 5:46 pm I was again charged $108.74 for the same subscription.
I have opened disputes with PayPal, Bright Market dba FastSpring and with Avid. PayPal and Bright Market told me to contact Avid, who told me to contact Bright Market and PayPal. The only response I have gotten was from Fast Spring when I gave them a bad review on Trust Pilot. They asked for more information to verify my identity, which I had already given them - but have done nothing to resolve the issue. Meanwhile, I had not received a refund for the two erroneous charges ($108.74 x 2 = $217.48).
On 4/1/25 PayPal notified me that I would be getting a refund of $108.74 for the second charge (3/22/25 at 3:10 pm). This leaves me still owed a refund of $108.74 for the third charge (3/30/25 at 2:07 pm). There was an open dispute at PayPal for this charge. I contacted Bright Market and Avid about it as well.
On 4/7/25 PayPal notified me that my dispute was denied and I am appealing that decision, sending them a screen shot with the three transactions attached. While there was a refund for one of the two erroneous transactions, I have still been charged twice in total for the single subscription. I expect this decision to be reversed and to be issued a refund for the third charge ($108.74). Meanwhile, NEVER DO BUSINESS WITH FASTSPRING they stink.
April 7, 2025
Unprompted review
Reply from FastSpring
We're truly sorry about this frustrating situation with multiple charges for your Avid subscription. Being charged three times ($108.74 each) for a single monthly subscription and then experiencing the runaround between FastSpring, Avid, and PayPal is completely unacceptable.
We appreciate you providing the detailed timeline and specific transaction information. While it's good that you received a refund for the second charge on 3/22/25, we understand you're still waiting for a refund of the third charge from 3/30/25.
To help resolve this remaining duplicate charge, we'd like to investigate this directly in our system. Please submit your details through our consumer support form at https://fastspring.com/consumer-support-form/look-up-charge/ and reference this specific communication so we can connect it to your case.
We apologize for the difficulty you've experienced in getting this resolved and appreciate your patience as we work to make this right.
Thank you for bringing this detailed information to our attention.
Unrequested renewal by a security company
FastSpring replied to my request for help with obtaining a refund from a company who had renewed my unrequested security cover in a prompt & professional way. Their success illustrates how they take each case seriously & a desire to be of assistance to those who seek their help. Thank you from VNC.
March 25, 2025
Unprompted review
Very fast response to my ticket
March 31, 2025
Unprompted review
This company such a mess
This company such a mess. They charge me with double and tripple subscriptions and I don't even get where its coming from.Cant manuell cancel it. DONT EVEN GET RECEIPES AND CONFIRMATIONS. SUPPORT A MESS TOO. NEVER EVER !!! Lost so much time on that
March 26, 2025
Unprompted review
Reply from FastSpring
We're truly sorry about your frustrating experience with multiple unexpected subscription charges. Dealing with double and triple charges without clear receipts or confirmations is extremely frustrating, and not being able to manually cancel makes the situation even worse.
If you see "FS*," "PP*FS," or "FSPRG" on your financial statements, these indicate charges processed through FastSpring on behalf of software companies using our payment platform. To help identify exactly what these subscriptions are and assist with cancellation and potential refunds, please use our lookup service at https://fastspring.com/consumer-support-form/look-up-charge/
We understand how valuable your time is, and we apologize for the difficulties you've experienced with our support. We're committed to helping resolve these unauthorized subscription issues for you.
Thank you for bringing these serious concerns to our attention.
Since three months I have been charged…
Since three months I have been charged amount of 29 USD monthly. I never have subscription on your page or did not buy anything. I can not cancel subscription because I do not have a account and never had one. Please help
March 19, 2025
Unprompted review
Reply from FastSpring
We're very sorry to hear about the unauthorized charges you've been experiencing. Having monthly charges appear for a service you never signed up for is extremely concerning and frustrating.
If you see "FS*," "PP*FS," or "FSPRG" on your bank or credit card statement, this indicates a charge processed through FastSpring on behalf of one of the companies that use our payment platform. FastSpring processes payments for thousands of software and digital product companies, and we want to help identify exactly what these charges are for.
To help us investigate these unauthorized charges and assist with cancellation and potential refunds, please use our dedicated lookup service at https://fastspring.com/consumer-support-form/look-up-charge/ where you can enter your transaction details.
We take unauthorized charges very seriously and will work to resolve this situation for you as quickly as possible. Thank you for bringing this to our attention.
They do not support new businesses
They do not support new businesses. They are not supporting business, which are supported by Stripe and PayPal. Wasted my time when I literally explained them my business in the first email.
March 12, 2025
Unprompted review
Reply from FastSpring
Hi Bhavik,
We're sorry your experience with FastSpring wasn't positive. As a merchant of record focused on digital products like SaaS, software, and games, our platform requirements differ from payment processors like Stripe or PayPal.
We value your feedback and would like to understand what happened with your application. Please share details at https://fastspring.com/consumer-support-form/ so we can improve our communication process for new businesses.
Thank you for taking the time to let us know about your experience.
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