Heatmiser - NeoStat 12v - White

Heatmiser - NeoStat 12v - White Reviews

A product’s star rating is calculated as the average of all its reviews.


Fastwarm Underfloor Heating logo

Sold by Fastwarm Underfloor Heating

www.fastwarm.com

3.4K Reviews

4.9

The information on this page is based solely on product reviews written by customers of Fastwarm Underfloor Heating via Trustpilot.


Here’s what people highlighted

Ease of installation

5.0

2 ratings

Performance

5.0

2 ratings

Quality

4.5

2 ratings

Reliability

5.0

2 ratings

Value for money

5.0

2 ratings


Product details

Brand: Heatmiser

GTIN: 5060908623836

MPN: NEOSTAT12V - WHITE


All reviews


Rated 5 out of 5 stars

Replaced 12 older Heatmiser PRT 12v thermostats using these new Neostats, in order to be able to control them via the internet and the Neo app on my phone. The new devices are wired into the existing UH1 12v wiring centres, making the upgrade relatively simple. The existing Blue/yellow network cabling and existing Touchpad are no longer used, and superseded by the Neo app. The old PRTHW devices cannot be replaced by a single Neostat device. You will need two Neostat devices, one for room control via thermostat, and another for radiator circuit control via config as a time clock. All works fine; some advice on wiring into the UH1 device may be required (read the manual !). Initial pairing with the new Neohub can be slow especially for more distant meshed devices, but once paired and configured the system works very nicely. Note that if a device is locked, you cannot set the temperature via the dial on the Neo app, but you can set it by editing the profile. It's not clear from the manual; some trial and error required. Had one device fail out of 14 ordered. Very helpful customer service to get it replaced. Delivery is very quick from Fastwarm (usually next day) and I'd recommend them.

Ease of installation: 5
Performance: 5
Quality: 4
Reliability: 5
Value for money: 5
Rated 5 out of 5 stars

I would definitely use this company again. I had a product query so I called the hotline. Phones answered immediately, I was transferred promptly, and someone answered my question. The products were also delivered within 48 hours. I then received a follow-up phone call to check that I was happy with the service! This doesn’t sound a lot but by today’s standards this is great customer service.

Ease of installation: 5
Performance: 5
Quality: 5
Reliability: 5
Value for money: 5