Fatcarbon® Materials Reviews 668

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing and excellent quality, often describing them as beautiful and top-notch materials. People frequently highlight the super fast and quick delivery service, noting that items arrive much faster than anticipated and are well-packaged. The overall service is often described as excellent, with many appreciating the fair prices and the wide selection of products available. However, some customers also noted a desire for more thicknesses and sizes to be available more often, suggesting an expansion in product variety would be welcomed.

What people talk about most

Product

People report positive experiences with the product, consistently praising its excellent quality and unique... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent and high-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely beautiful Forged Carbon Gold plate machined to petfection. It's geniunely impressive. It arrived much faster than I anticipated. I also appreciated that the gummy snacks were vegan frien... See more

Rated 5 out of 5 stars

Im extremely happy with both types of fat carbon that i ordered. Products are amazing, and shipping was extremely quick and packaged great. Love doing business with companies that put in the extra ef... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery 🚚 💨 We ordered carbon blank for our jewelry rings, very beautiful! Let’s see how there rings become.

Company replied

Rated 5 out of 5 stars

Fast shipping, great price, excellent quality tool, well packaged. Website easy to navigate, the blueberry fruit chews were a welcome treat.


Company details

  1. Tool Store
  2. Handicraft
  3. Handyman

Written by the company

Fatcarbon® is the pioneer in offering machinable colored carbon fiber composite billets with a unique look and exceptional properties. Our composites are specifically designed for industries such as jewelry, cutlery, watchmaking, automotive, and more, looking to manufacture unique and high-quality parts and products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

668 reviews

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Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces! I basically wanted to see each finish to decide for our product but I can imagine some of the pieces are big and will be able to use it for some product like a ring or key chain charm.

November 29, 2024
Rated 2 out of 5 stars

Disappointing

Disappointing.

I ordered fat carbon scales. I paid 15€ extra for Express Delivery. "Guaranteed in 3 to 5 days"
Than 2 weeks later the product didn't arrive. When I complained I should get the extra money back I paid for express delivery they send me an email.
Turn's out they're on holiday. It also said "we understand that it is frustrating that you missed the notification" yeah nowhere on the product side or in the process of ordering it told me. I found it later but who searches a whole side because he expects a company is on holiday?
After that they didn't answer anymore. Keeping the extra money.
3 weeks after order, scales arrived. I admit they looked good, one of those was as a pair of 2. But it didn't match. On was shiny with small details, other one matte with fewer bigger details. Who wants to order a pair of mismatched scales?

Good products let down by unaccommodating customer service and disregard of real world usage.

August 12, 2024
Fatcarbon® Materials logo

Reply from Fatcarbon® Materials

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with your order. It's clear that we did not meet your expectations, and for that, we are truly sorry.

Delivery Delay & Holiday Notification: We completely understand your frustration regarding the delay in delivery and the lack of a clear holiday notification. We should have communicated our temporary closure more prominently on our website and during the ordering process to avoid any confusion. The delay was certainly not our intention, and we regret the inconvenience this caused.

Express Delivery Refund: You are absolutely right to expect a refund for the express delivery fee given the delay.

Mismatched Scales: We also acknowledge your concern regarding the mismatched carbon scales. Our goal is to deliver high-quality products that meet your expectations, and it’s disappointing to hear this was not the case. If you would like, we’d be happy to arrange a replacement for the pair of scales.

We truly value your business and feedback, as it helps us improve. Please feel free to reach out directly at support@fatcarbonmaterials.com if you’d like to discuss further, and we’ll do our best to make this right.

Thank you for your understanding and for giving us the opportunity to correct this.

Rated 5 out of 5 stars

Great product

Great product, fast shipping!

October 3, 2024
Fatcarbon® Materials logo

Reply from Fatcarbon® Materials

Dear Larry,

Thank you for the great feedback! We’re happy you’re satisfied with the product and shipping. We appreciate your support!

Best regards,
The Fatcarbon Team

Rated 5 out of 5 stars

Awesome well made carbon fiber products…

Awesome well made carbon fiber products and milling bits. Plus i got some foreign fruit snacks with my order which is just as exciting as my purchase. Ill be ordering more product in the future for my small projects. And was delivered faster than i expected. Great company standards!

September 27, 2024
Fatcarbon® Materials logo

Reply from Fatcarbon® Materials

Dear Cody,

Thank you for your great review! We’re happy to hear you enjoyed both the products and the extras. It’s awesome that your order arrived quickly, and we appreciate your support. Looking forward to serving you again!

Best regards,
The Fatcarbon Team

Rated 5 out of 5 stars

Excellent materials and thry were…

Excellent materials and thry were shipped very quickly! Recommended

September 16, 2024
Fatcarbon® Materials logo

Reply from Fatcarbon® Materials

Hi Paul,

Thank you for your kind words and recommendation! We're glad you were happy with the materials and the fast shipping. We look forward to serving you again!

Best regards,
The Fatcarbon Team

Rated 5 out of 5 stars

Great product and super fast shipping…

Great product and super fast shipping to the states for a reasonable cost. Will be back!

September 12, 2024
Fatcarbon® Materials logo

Reply from Fatcarbon® Materials

Thank you for the great feedback! We're glad you’re happy with the product and shipping. We look forward to your next order!

Best regards,
The Fatcarbon Team

Rated 5 out of 5 stars

Always a great experience

Always a great experience. Beautiful materials!

September 13, 2024
Fatcarbon® Materials logo

Reply from Fatcarbon® Materials

Dear Nate,

Thank you for your kind words! We're happy you always have a great experience and love the materials. Looking forward to your next order!

Best regards,
The Fatcarbon Team

Rated 1 out of 5 stars

poor DHL

poor DHL
I won't use it again!

September 6, 2024
Fatcarbon® Materials logo

Reply from Fatcarbon® Materials

Dear Yan,

Thank you for your feedback. We’re sorry to hear about your experience with DHL. While shipping partners are beyond our direct control, we always aim to provide the best service possible. If you place another order, feel free to contact us, and we’ll explore alternative shipping options for you.

Best regards,
The Fatcarbon Team

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