NVT Reviews 

I placed an order on May 18, 2026 (Order No. 308658) for a Super73 Pro 750 battery, which was explicitly displayed as "in stock with fast delivery." This availability was the sole reason I chose to buy from this website.

Since they collected my €825, there has been absolute and unacceptable radio silence. I have tried to contact customer service through every possible channel:

3 emails left completely unanswered.

Multiple calls by phone.

Messages left dead in the water on WhatsApp and Instagram.

My bike has been immobilized and unusable for a month now due to this blatant lack of professionalism. To make matters worse, the product is now listed as "out of stock" on their website. Since my bank was unable to reverse the payment after the fact, I am being held hostage by this store.

I no longer even want the product. I am demanding an immediate and full refund of my €825 so that I can look elsewhere. If no action is taken within 48 hours, I will escalate this matter to the relevant consumer protection authorities and European consumer dispute platforms.

Thanks Guys in Amsterdam Noord. Good wonderfull job in reparing all the brakes. I feel safe ridingy bike again. Sincere Tino #3513

So i bought a Nami Klima Max from them. Shipment went smooth actually however they already tried to pull a fast one on me.

They sent me the „none max“ model with the lower capacity chinese cells instead of the better LG ones. Fatdaddy support insisted that it was the right scooter and I shouldn’t worry. I found the battery sticker on the underside proving them it’s the wrong battery pack.

So we made a deal and they sent me 500€ back. All good. However I noticed shortly after that the front suspension is not working at all. The damper had failed internally from the factory I believe. I wrote them again. They told me to send them a video that describes the problem exactly. I did. And from that point onward they ghosted me completely.

I wrote them on Email, WhatsApp and they actually blocked me on WhatsApp after my last message today. I was very professional with them but sadly they are not a shop you can trust at all.

On 17 November 2025, I purchased and paid €1,861 for a fatbike which I have never received.

For several months, I repeatedly contacted the company via email, phone, and WhatsApp to request updates regarding the delivery status, as the bike was not delivered within the expected timeframe. During this entire period, I was consistently informed by the company’s staff that the bike had not yet arrived at the correct pickup location and was still in transit.

Based on the prolonged delay, I also submitted multiple formal refund requests. These requests, as well as my inquiries, were largely ignored.

On 4 February 2026, I was suddenly informed that the bike had already been collected on 27 November 2025. This came as a complete surprise, as I had never received the bike.

I immediately went to the pickup location, where it was confirmed that the bike had been handed over to a third party. According to the company’s own information, the bike was released based solely on a copy of the order confirmation email, without any identity verification. I was also informed that the employee who released the bike is no longer working for the company.

Despite this, my order has remained in “in process” status in my account. I also continued to receive automated notifications (including on 21 February 2026) stating that the bike was still on its way. My requests for clarification regarding these contradictions were not answered.

For months, the company did not respond to my communications. Only after I involved a lawyer did they begin to engage.

To this day:
-I have not received the bike
-I have not received a refund
-No clear explanation has been provided
-No confirmed refund date has been given

The company has stated that the case has been referred internally to an insurer and the police. However, I have not received any confirmation of these actions. Due to the lack of clarity and resolution, I filed a police report myself.

It is also worth noting that the company has since changed its pickup procedure (introducing a PIN code), which raises serious concerns about the adequacy of their previous processes and the protection of customer data.

Based on my experience, I have serious concerns about the company’s internal procedures, communication, and handling of customer orders.

I would advise potential customers to exercise caution.
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Op 17 november 2025 heb ik €1.861 betaald voor een fatbike die ik nooit heb ontvangen.

Na maanden van contact en verzoeken om levering en terugbetaling werd ik op 4 februari 2026 geïnformeerd dat de fiets al op 27 november was afgehaald — niet door mij, maar door een derde, zonder identiteitscontrole.

Ondanks dit staat mijn bestelling nog steeds als “in behandeling” en ontving ik meldingen dat de fiets nog onderweg was. Mijn verzoeken om verduidelijking werden genegeerd.

Pas na inschakeling van een advocaat kwam er reactie.

Tot op heden heb ik geen fiets en geen terugbetaling ontvangen.

Ik heb zelf aangifte moeten doen bij de politie.

Op basis van mijn ervaring adviseer ik om voorzichtig te zijn.

I do not recommend.
I placed an order for batteries that were supposed to be delivered within 1–2 weeks.
It’s been 3 weeks already, and the order still hasn’t arrived.
They don’t answer phone calls, don’t reply to messages, and don’t respond to emails. SCAMMERS!!

WARNING!!! this is a scam. i purchased a Togo E-Scooter and never received and company are unreachable. Please do not make the same mistake i did. currently going through a fraud claim against them

My experience with Fatdaddy Nederland has been shocking. After failing to deliver part of my order, they ignored my emails, provided no support, and when I filed a legitimate chargeback through my bank, they responded by threatening me with debt collectors instead of resolving the issue properly.

To make things worse, they submitted completely incorrect details to the debt collection agency — who later confirmed the error and refused to act on it. That alone tells you everything about their “professionalism.”

Their communication was rude, dismissive, and full of blame-shifting. No reputable company treats paying customers this way.

They even threw an insult of the following 'This is the current state of the UK now, and you are a big part of that.'

I’ve documented everything and reported their behaviour to my card issuer and consumer authorities.

Do not buy from this company. If you value your money or peace of mind, stay away.

Absolute life savers and will never take my bike anywhere else! Recommend 100%!

Had the back tyre repaired at a normal bike shop a few days ago and they messed it up and made the bike super heavy because of some peddle disc and hadn’t pumped the tyres to the correct pressure. This also caused the battery to drain twice as fast.
The guys at Fatdaddy fixed the issue immediately despite walking in without an appointment and they were both super sweet and helpful, checked everything and now my bike is running smoothly like normal again.

Lesson learned, conventional bike shops doesn’t like, doesn’t care about or know this sort of bikes so better take it to an expert that specialises in specifically fat bikes like this place. I will for sure never take mine anywhere else again! Thank you so much for the help, you saved the day! 😊

No Ansers, no Delivery

I places on order Bestelling #NL133314 (2 augustus 2025)

Onewheel XR Fender

One week later, no delivery and no response from them, terrible

I do not recommend.
I placed an order for batteries that were supposed to be delivered within 1–2 weeks.
It’s been 3 weeks already, and the order still hasn’t arrived.
They don’t answer phone calls, don’t reply to messages, and don’t respond to emails. SCAMMERS!!

Do not buy anything at Fatdaddy!!!!! it is a fraud! We bought a fat bike, but it was too small for our daughter. They have no phone number, email and they stopped communicating with Whats app. We went to the store in Oirschot, but it doesn't exist. They just put a picture of a shop online. They just send a bike directly from the wholesale and do not take responsibility for their job as a detailshop. We will start to sue them...it is terrible and takes a lot of time, but hope others will be warned

Really the worst bicycle service ever. They are slow, are not capable and after 1,5 weeks my bicycle was still not fixed.

I went for a Servicecheck for my fat bike Doppio, they were very professional and transparent about the service and the Bike, I can recommend FatDaddy!

Order #FD72099
In stock, shipped in 24 hours (never has been shipped)

Guess what, it hasn't been shipped after 8 days. I tried to call them on whatsapp, emailed them at least 10 times and get no answer or reply.
There is also no way to get an automated refund from them.

I am a company owner and get this type of treatment from them so I suggest you guys avoid this company.
Completely unprofessional with absolutely no customer service. I would personally not treat my customers this way.

I am also considering preparing a video that we will exhibit this to our Youtube channel of 50,000 subscribers. Hopefully we can help some people to choose proper companies to buy their products from and why.

Be Warned! Avoid them at all costs!

Regards
Alexis

NO CUSTOMER SERVICE!!!! DONT BUY HERE!!!
If you have questions to your order you will not receive an answer. After sending multiple mails if the bike i ordered is even in stock, asking via corporate whatsapp about my order and trying to call for the last 2 days. Nobody answers the phone and i got blocked on their corporate whatsapp. worst customer service. And after reporting on trustpilot I get an instant answer. Maybe answer your customers to their Mails instead of only reacting when you get a 1 star review. I just wanted to know how long is the shipping time to germany. And when nobody answers its normal to think that there is something wrong isnt it? Its a 3000€ order and I dont hear back when I contacted you. And now I got an Mail from the Manager cancelling my order because I left a 1-star review and because i complained about not getting an answer via Mail, Whatsapp and Phone. Thats the most unprofessional behaviour i have yet to see in the business world.

On April 29, 2023, I contacted Fatdaddy.nl regarding my electric scooter, which was defective. I sent it to the store in Holland, where the scooter arrived on May 22.

I followed up several times afterwards for a status on the repair of my scooter. I was told that the scooter had to be sent to Spain to the supplier. On July 6, I was told that the scooter had not yet been sent due to an error in the warehouse. On August 6, I was told that the scooter had been sent to the supplier. I then asked several times for the status of the repair of the scooter. On November 10, I received the last message from Fatdaddy that there was still no news about the scooter. I have not heard from Fatdaddy since November 10. They do not answer messages by email.

Thank you, Fatdaddy and Tyler, for your generous contributions that have ensured our beloved boosted community can continue to thrive for the upcoming years. Your kind gestures are not just help, but an investment in our future, and for that, we are incredibly grateful!

I brought my bike for repair and a check up/maintenance which was 70 euro.
They returned my bike with a broken light(was not broken) and my saddle was still loose. I will not be back here.
Edit 11-1-2024:
They are trying to get my review removed, because that’s just who they are. Instead of taking any responsibility, they rather pretend like they didn’t screw me over.
Instead of saying: sorry that we broke your light, please let us come and repair it. They told me to bring the bike again at my cost so they can fix it. I told them that’s an unreasonable request and that I’d rather fix it myself. Either way it’s a trash bike Super73 ZX. The mudguards or whatever you call them don’t do anything. You get water/mud sprayed in your face, because the front tire scoops up water for some reason. And the range is a complete fabrication.

I ordered a new battery for my Mate X. It was shipped fast and arrived two weeks later in the US. When it arrived it had sustained damage from poor packing and there was no charger with it. I wrote to costumer service and got a quick reply just stating that the charger was now on the way. No being sorry for the mistake and no reference to the damage to the battery. I think it is ok, but I have not been able to charge it to check. The charger was shipped more than 3 weeks ago and has still not arrived… the customer service could really need an overhaul!

Hi Gents,
I ordered a Mate X 750W from you on 19.04.23 (in stock, shipped within 24 hrs).
Today, about three weeks later, I have only received an email that the order is completed and on the way.
However, no info from PostNL, DHL or etc..
You should urgently work on the communication and not leave the customers unknowing...
Actually, I wanted to take the bike on vacation, that I no longer see today ...