NVT Reviews 

437
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I placed an order on May 18, 2026 (Order No. 308658) for a Super73 Pro 750 battery, which was explicitly displayed as "in stock with fast delivery." This availability was the sole reason I... See more

Rated 1 out of 5 stars

So i bought a Nami Klima Max from them. Shipment went smooth actually however they already tried to pull a fast one on me. They sent me the „none max“ model with the lower capacity chinese cel... See more

Rated 4 out of 5 stars

Thanks Guys in Amsterdam Noord. Good wonderfull job in reparing all the brakes. I feel safe ridingy bike again. Sincere Tino #3513

Rated 1 out of 5 stars

I’ve payed an extra fee to receive a tracking code and I didn’t get anything, I’ve been told I’d receive my bike by the 24th of December, I’ve placed my order the 9th and it still says it’s processing... See more

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1.7

Bad

TrustScore 1.5 out of 5

437 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 24 hours

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1.7

All reviews

(437)

26 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad support

Very bad support! I used the Facebook chat to tell them about a faulty delivered product (which can happen!) they told me they shipped out another product and collected the faulty one. The Product that should be shipped out second time never arrived, so I asked for the tracking id they didn’t provided me for days. After opening a claim on Paypal they claimed they won’t send out a new one before the old one arrived.

I would not recommend anyone to buy from
this store!

July 30, 2020
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Bad customer service. I lost hundreds of dollars buying from these people. They do not refund, and they sell inventory that they do not actually own. You are buying at a risk. I have yet to receive my orders and it’s been 2 months. They would not get away with this in the US.

July 29, 2020
Unprompted review
NVT logo

Reply from NVT

Hi Jose,

Sorry for the slow process. We are depending on several shipping providers and communication has been slow. The USPS going in lock-down is not helping the matter either. Your case has not been closed and you did not 'lose' hundreds of dollars. We are still in the process of either getting you your packages or refunding you.

Rated 1 out of 5 stars

Worst customer support... HELP

I've ordered a pair of protective gloves from their site over a month ago... I paid even for the tracking of the package (that never worked, not even an update) and they told me to wait a couple more days. I patiently waited but, after a month and a half of waiting, I decided to contact the customer support to ask for the refund. Every time I mentioned my order number in the requests they ALWAYS stopped replying! I still to this day cannot get in touch with them to get my money back. I have no words other that say that from my experience I would not recommend buying on this site to anyone.

July 21, 2020
Unprompted review
NVT logo

Reply from NVT

Hi Filippo, most of our team is on holiday so ticket response has been slower then usual. We have replied to you via e-mail about your order.

Rated 5 out of 5 stars

Good website

Good website, fast answers and fast deliveries to Europe.
Very good after sales support and exchange policy.
Totally recommended!

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Everything was good

Easy site to use, packaged safely and delivered in perfect condition and Great product.

Will buy from them again.

July 14, 2020
Unprompted review
NVT logo

Reply from NVT

Thanks Ketchup Suicide! We hope you are enjoying your Pint to the fullest.

Rated 1 out of 5 stars

Over 1,5month delay

Over 1,5month delay, impossible to contact for information, bike arrive with a scratch and the propossed solution is 15€ for their store. Not serious, i would not recommend.

July 14, 2020
Unprompted review
NVT logo

Reply from NVT

Hi Jose, thanks for your feedback. An increased popularity for the WATT bikes caused the delay, they could not build them any faster as they are handbuild and we are very proud of the team for handling the long working hours. We are sorry to hear you are not happy with your compensation, for the small size of the scratch, we think our offer was fair.

Rated 5 out of 5 stars

Amazing

Orderes my onewheel XR, got it 4 days later (weekend was in between). 1 day earlier than expected so super happy.
1 small issue, the plug in the box is a US model instead of European.
Contacted them, 10min later response, european model is on the way.
So Amazing customer service.

June 17, 2020
Unprompted review
Rated 1 out of 5 stars

No communication / Wrong information

First impression is good, and the conformation of the order is neat and clean. The follow-up & communication is very poorly unfortunately. There is a discrepancy between the website (on stock, delivery in 5 days) and the actual situation; 20 days further and still no delivery. Worst part is that there is no pro-active communication on your order, you have to keep chasing in order to get some clarity. Even on cancelling/changing an order, conformation is not provided. Very Poor.

June 16, 2020
Unprompted review
NVT logo

Reply from NVT

Hi Bart, thanks for your honest feedback. WATT is having a massive backlog in order handling due to a peak in orders causing these delays. We have learned from this and have changed the expected delivery on orders to 15 days. We have just started this collaboration with WATT, and are streamlining the order handling process.

Rated 5 out of 5 stars

Seamless experience

Seamless experience. Pricing, shipping etc. all well done and everything as described. No complaints, would be happy to buy here again.

May 30, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, professionals and very polite! thank you guys greetings from Cyprus!

May 10, 2020
Unprompted review
NVT logo

Reply from NVT

Thank you Stelios! Ride Safe.

Rated 5 out of 5 stars

Boostedboard Stealth experience

I bought this couple of weeks ago and I have to say that this is truly awesome. I am new to this electric skateboard stuff so getting a board that is very easy to ride really makes the difference.
I recommand getting this board but keep in mind that Boosted for now is closed so getting spare parts could be tricky. Fatdday stated on their website that we should not be worried about this.

May 5, 2020
Unprompted review
Rated 5 out of 5 stars

fast delivery

fast delivery, well packaged there is even the small sticker that is fine thank you I recommend this site

May 4, 2020
Unprompted review
NVT logo

Reply from NVT

Thank you Stephane, you're awesome. 🔥

Rated 1 out of 5 stars

They promised an item they didn't have in stock

Very disappointing experience indeed when trying to buy a onewheel XR

1. their website was stating (and still was stating until the end of the story) that they had the onewheel XR in stock,
2. I called over the phone to verify in person before ordering and they confirmed the onewheel XR was in stock
3. I ordered and paid via Paypal (1999€)
4. they sent an email saying that the item was en route and even gave me a tracking number
5. I called again few days later because the tracking was stuck at first stage and they said there must be a problem with the courier, would have called back, but didn't
4. I sent a first emal, without response
5. I called again and they said they would have investigated
6. they eventually replied via mail saying they didn't have the merchandise, asked me to wait 2/3 weeks or ask for refund
7. asked for refund, got it a few days later

so... more than 10 days wasted due to their lies/incompetence. Be warned.

May 4, 2020
Unprompted review
NVT logo

Reply from NVT

Hi Luigi. Sadly we sold out on Onewheels while we worked out Italy shipments - shipping provider had issues with Italy during the peak of the covid-19 crisis. We are experiencing an all time high peak in sales, higher then christmas. In the end, human mistakes were made. For that our apologies.

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