Banner for FatFace - ALNWICK

FatFace - ALNWICK Reviews 36

TrustScore 4.5 out of 5

4.5

Bondgate Within 72, NE66 1HZ Alnwick, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been buying clothes from FatFace since they came to the market. I trust their products which are quality, and lasting, they also fit well. I buy online and also in store. I still have clothes t... See more

Company replied

Rated 5 out of 5 stars

We visited the FatFace store in Alnwick on Thursday 24 July. We frequently visit this particular shop and are always greeted very graciously. On this occasion we were served by Lauren. She made us... See more

Company replied

Rated 3 out of 5 stars

Did click & collect unfortunately having been told the item was ready to collect when I arrived at the shop it hadn’t been delivered. A wasted journey! In the evening I received an email saying it wou... See more

Company replied

Rated 5 out of 5 stars

I visited FatFace whilst visiting Alnwick for the day . I had no intention of buying anything and just wanted to browse . I was greeted by 2 lovely staff members who welcomed me into the store and ask... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Bondgate Within 72, NE66 1HZ, Alnwick, England, United Kingdom

  • 01665 606322

4.5

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The shop in Alnwick is delightful

The shop in Alnwick is delightful. Full of lovely clothes laid out carefully, and easy to navigate. The people working there are helpful and attentive without making you feel obliged to purchase something or to hurry up and leave!

July 22, 2025
Unprompted review
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

More extra long please Fatface Website easy to navigate

Website easy to navigate, collection at our local shop was easy and on time.My husband was very pleased with his TALL tshirts as he is 6ft 7 ins ,but a slim build. More extra long trousers and PJs and also longer length shorts please fatface and then we would be over the moon !!! I'm sure there is a market for this nowadays especially among rugby players etc !!!

April 21, 2025
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Little browse. Ended up buying again.

Went in with my daughter for a browse. Ended up buying bobbles and a hat. Staff were very friendly. Especially lauren who served us. Very attractive not going to lie... My daughter wants me to go back and buy more bobbles.
Shop lovely and clean.

February 27, 2025
Unprompted review
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Hello!

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

Got gorgeous earings from here

Got gorgeous earings from here. Very friendly staff who recommended places to visit.

February 20, 2025
Unprompted review
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 3 out of 5 stars

Did click & collect unfortunately…

Did click & collect unfortunately having been told the item was ready to collect when I arrived at the shop it hadn’t been delivered. A wasted journey! In the evening I received an email saying it would be delayed, but no confirmation on actual delivery date. Poor experience all round!

December 8, 2024
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

Fabulous

Hi
Just visited this shop today to pick up an item I bought online.The staff were amazing and went above and beyond to help me with a query.I highly recommend this lovely little shop.Thank you so much
Kind regards
Bev

December 6, 2024
Unprompted review
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great little shop

Great little shop. Good range of stock.

August 6, 2024
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Childens cloths

Absolutely gorgeous well worth the money would definitely recommend quality excellent service excellent 👍

May 1, 2024
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Good afternoon,

Thank you for taking the time to leave your review.

I am so pleased that you are enjoying your order. I hope you continue to love our products as much as we do.

All the best, MM

Rated 5 out of 5 stars

First Visit to this Venue

First visit to this shop where I was greeted by two pleasant members of staff, who also made a fuss of my toy poodle. The clothes were well displayed with a lovely choice available - resulting in a purchase of 2 tops and 2 cardigans which I chose to try on at home. They were beautiful, so I hope they fit well.

April 16, 2024
Unprompted review
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Hi Dorothy, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD

Rated 5 out of 5 stars

I ordered a dress online

I ordered a dress online. Unfortunately it was too long for me. I was disappointed as it was a lovely dress. The staff at Alnwick were very good re giving me a refund. I find the staff very friendly and helpful.

January 24, 2024
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD

Rated 5 out of 5 stars

Goods as described

Goods as described. Quick delivery

November 21, 2023
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

we have a FatFace shop in Alnwick…

we have a FatFace shop in Alnwick now,the shop is bright and colourful with their range of clothes, I went in to buy my daughter a pair of gloves and with me being little I asked if someone could help, there was no hesitation to help the young assistant handed me down 2pairs of gloves they were so good I told her I would have both, the quality was really good, Staff were happy helpful and polite , they also have some beautiful pieces of jewellery which I think I will go back and treat myself to a couple of pieces, Some items are a bit expensive but quality counts , Thank you for your service on the 17th of November well worth your 5 stars

November 17, 2023
Unprompted review
FatFace - ALNWICK logo

Reply from FatFace - ALNWICK

Hello Judy,

Thank you for your 5* review regarding your recent visit to our Alnwick store. It is great to read such positive comments regarding our lovely store crew.

Have a lovely day! LB

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look