Online order of sweater and boots. The sweater arm was sunbleached including a label stating this and it was reduce to significantly less than I ordered. The boots were estimated at 2-3 day... See more
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I ordered 7 items in the sale, to be delivered to Fatface, Ashbourne. Fatface kept me updated about delivery. I tried all the items on at the store, pleasant, helpful lady served me. I had a quick re... See more
Company replied
I popped in to Fat Face in Ashbourne on the way home from work to buy something with a bit of seasonal sparkle and I am now the proud owner of a beautiful cream wool sparkly dress which I can't wait t... See more
Company replied
Pleasant and helpful staff lovely changing rooms ,good you can order on line and pick up from store no problems if you want to return anything . Good selection of ladies and men’s wear
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
35/39 Market Place, DE6 1EU, Ashbourne, Derbyshire, United Kingdom
- 01335 342288
4.6
Excellent
103 reviews
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Excellent.
August 3, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Dispatched a clearly faulty item
Online order of sweater and boots.
The sweater arm was sunbleached including a label stating this and it was reduce to significantly less than I ordered.
The boots were estimated at 2-3 day delivery to store, but took nearly 3 weeks to arrive.
I've shopped and collected in store on multiple occasions and it's been okay, but this sloppiness is unforgivable.
The in store staff were good as always.
July 1, 2026
Reply from FatFace - ASHBOURNE
Hello Richard, thank you for taking the time to leave your review. I am sorry to learn that your items became faulty and you experienced a delay in your recent order. I am pleased our crew in Ashbourne were able to help you. If you would like further help, please email fatfacereviews@mail.fatface.com and a member of our friendly team will get back to you. Thank you, CM
I ordered 7 items in the sale
I ordered 7 items in the sale, to be delivered to Fatface, Ashbourne.
Fatface kept me updated about delivery. I tried all the items on at the store, pleasant, helpful lady served me. I had a quick refund on the items that weren't suitable. Emails from Fatface informed me they had received the refunded items, and when the refund had been completed. Excellent service throughout.
July 5, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Summer favourite
Lovely linen shirt that I think will become a favourite for the summer. Easy to wear and good quality. I did the click and collect , which was quick and easy. Thanks fat face.
June 7, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always great service and quality
June 3, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service by 2 ladies…
Excellent customer service by 2 ladies in shop when I picked up the wrong sizes.
April 26, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Pleasant and helpful staff lovely…
Pleasant and helpful staff lovely changing rooms ,good you can order on line and pick up from store no problems if you want to return anything .
Good selection of ladies and men’s wear
April 23, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cannot review as still waiting for…
Cannot review as still waiting for product to arrive
April 18, 2026
Reply from FatFace - ASHBOURNE
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
I ordered 3 t shirts which were…
I ordered 3 t shirts which were delivered in store during the promised time period. 1 t shirt wasn't quite the shade of colour shown in the picture but was still ok. Good quality shirts.
April 14, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Marlow jeans …
Marlow jeans …. amazing, so comfortable, fit so well. Really pleased with them.
April 7, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online order processed quickly and…
Online order processed quickly and available for collection in store in 4 days . Good quality shorts
March 15, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great team fast delivery helpful and…
Great team fast delivery helpful and friendly staff
February 27, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service friendly staff…
Excellent service friendly staff willing to help resolve the issue brilliant
January 31, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface in Ashbourne
I went into Fatface in Ashbourne today. Its a shop Ive been to a few times now, firstly because of the amazing service you get from the staff there
Secondly because of the variety
Today was no different, staff willing to help, friendly service and a lovely atmosphere within the shop.
If you're ever in the area, call in, you'll receive a friendly welcome, lots of stock and some sale items.
January 22, 2026
Unprompted review
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered Slippers Online
I ordered a pair of slippers online as the Ashbourne store had sold out in my size. They were delivered to the Ashbourne store for free. Very pleased with the lovely welcome in the store when I went to collect them. Very pleasant & efficient.
The slippers are fabulous - thank you.
January 9, 2026
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Never bought an item I didn't like
Never bought an item I didn't like. Latest jacket fits great
January 4, 2026
Reply from FatFace - ASHBOURNE
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Reply from FatFace - ASHBOURNE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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