I was in the Cork Fat Face store this morning. It is always such a lovely experience with the staff friendly and helpful. Everything is well presented and store nicely organised. Summer clothes and... See more
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Easy to navigate website, fast delivery(for online). Good value and always a quality product. All Fatface clothes can be washed and rewashed without issue. However, the price displayed should be... See more
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I recently purchased a dress online but when it arrived I decided I would prefer it slightly longer in length. Retuned it to the shop, instant refund & reordered it online. The assistant apologised th... See more
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Had a delivery just before Christmas and unfortunately the coat I'd ordered did not suit at all. The coat itself was just beautiful but my height of 5 2" made it almost floor length! I returned it t... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
47 Princes Street, Unknown, Cork, Cork, Ireland
- 00353 21 4226016
4.7
Excellent
60 reviews
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Great quality, great store experience, average customer service via online
I am delighted with my coat - colour and quality. I found the girls in the store in Cork very helpful, when I was due a refund for a delivery delay. The online customer service were not as helpful. I am very grateful for the raincoat. Fab :)
November 14, 2023
Reply from FatFace - CORK
Good Afternoon Orla,
Thank you for taking the time to leave us a review!
I am so glad to hear that our staff in our Cork store was helpful! I will make sure this feedback is passed on to them! We really hope you are enjoying the raincoat!
We appreciate all feedback whether it be good or bad as this helps us shape our service for our customers.
Kind Regards, JW
Fat face is a lovely shop and works…
Fat face is a lovely shop and works very well online. Ordered a Christmas jumper and it arrived...all perfect and no hassles
November 11, 2023
Reply from FatFace - CORK
Good Morning Kerry,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about the items you ordered and service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Kind Regards, JW
Nothing received
November 6, 2023
Reply from FatFace - CORK
Good afternoon, Christine.
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your order.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us at customer services regarding this matter? I have emailed you to try and help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Embroidered Blouse
A very friendly shop. The staff are great and so helpful. Caroline the manager is great for advice and always engages with the customers
November 4, 2023
Reply from FatFace - CORK
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great staff
Great staff. Always accommodating, it is always a pleasure to shop there.
September 14, 2023
Reply from FatFace - CORK
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
My size was in the shop!My size was available in shop on that…
My size was available in shop on that particular day. This is unusual as I take size 6 ans this size is rarely available in the shop. The attitude of the assistant was wonderful so my experience was very positive as she was so helpful and patient.
September 6, 2023
Reply from FatFace - CORK
Thank you for your 5* review regarding your recent visit to our Cork store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Big Fan
I recently purchased a dress online but when it arrived I decided I would prefer it slightly longer in length. Retuned it to the shop, instant refund & reordered it online. The assistant apologised that she was unable to place the order for me because their sale had not ended but she did check that the longer dress was in stock. All good,I am now very happy with my preferred length & most satisfied with the customer service in store & online.
September 7, 2023
Reply from FatFace - CORK
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Not delivery notification
I didnt get a notification of delivery day.
Eventhough I kept tracking the parcel it didnt show a delivery day so I missed the delivery at home and had to collect from the Post Office.
One item didnt fit me and now I cant exchage it as they told me in the shop it is overdue the 15 days of exchange .
August 24, 2023
Reply from FatFace - CORK
Hello Monica
Thank you for your review.
Royal Mail send out a 2 -4 hour time slot on the day of delivery. I do apologise if you didn't spot this.
I can also confirm that we clearly state on our website that our returns policy is 30 days for full priced items, and 15 for sale.
Thank you, LE
Reply from FatFace - CORK
Good Morning Mary,
Thank you for taking the time to leave us a review.
I am so happy to hear you had such a positive experience whilst using our website! We hope you love your FatFace items!
Have a great day! - JW
Reply from FatFace - CORK
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Staff very helpful
I wanted to buy boots but they hadn't my size so the staff member told me to go online and order them.Very helpful.
August 17, 2023
Reply from FatFace - CORK
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fantastic
Great clothes really high quality and they are reasonably priced as well they have a great range of styles and colours whether you’re in store or shopping online
August 19, 2023
Reply from FatFace - CORK
Good Afternoon,
Thank you for your feedback regarding your recent purchase. I am pleased to read that both your online shopping experience and in-store experience was a positive one and hope you look forward to shopping with us in the future.
Have a great day! - JW
Reply from FatFace - CORK
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - CORK
Good Morning Ruth, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new items. Take care - JW
Reply from FatFace - CORK
Good Morning Joan, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
Lovely helpful and friendly staff
Lovely helpful and friendly staff. A good range of products and nice designs
July 30, 2023
Reply from FatFace - CORK
Good Afternoon Lucia,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend - JW
Still waiting for a refund.
Bought trousers online and returner to a store in Cork, Ireland. They advised me the money will go back to my account within 7 days. We are now 8 weeks further and no payment received. Spent multiple hours talking to them via phone and email, and they said it is an issue with my bank. Called my bank and they told me a repayment was never added or requested. Will not buy something here again.
May 13, 2023
Unprompted review
Reply from FatFace - CORK
Hello,
Thank you for taking the time to leave your review.
I can see you have been in touch with us, and I can see that we have confirmed that your refund has been processed, and we have also sent you letters from our payment provider confirming this has been issued.
We have advised you to contact your bank but we have not heard back from you regarding this.
Thank you, LE
I'm a wheelchair user
I'm a wheelchair user, the staff couldn't be more helpful. I have always loved the quality of fatface clothing.
May 9, 2023
Reply from FatFace - CORK
Hi Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very efficient service
April 15, 2023
Reply from FatFace - CORK
Hi Anthony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
V quick delivery service
April 12, 2023
Reply from FatFace - CORK
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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