I love FatFace, have done for years. Great clothes and the staff are always friendly and helpful. Dartmouth FatFace is no exception. Was served by Letitia today and she was extremely helpful, warm... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was easy to select and order items to be collected from my local store. The people in my local store are great! Very helpful. I know that the quality of the items is very good and most times th... See more
Company replied
Jules was so helpful and welcoming. Fatface no longer does kids clothes (a real shame!) so she helped me find size 6 clothes for my daughter to try- going through the whole shop and giving advice abou... See more
Company replied
Had a rather unfortunate incident when a gull deposited a rather large load all over my top and cardigan! I went into FatFace and the ladies couldn’t have been more kind and helpful to me. Jules & Di... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
12 The Quay, TQ6 9PS, Dartmouth, Devon, United Kingdom
- 01803 834761
4.7
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant Fatface experience at Dartmouth
We were served by Julie and she listened to what we required and she went out of her way to give us options. There wasn't the right size in stock so she arranged for us to get a home delivery for a date and time that suited us which was delivered exactly on this date.
June 21, 2025
Unprompted review
Reply from FatFace - DARTMOUTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Wonderful Shopping Experience
Visited the Dartmouth store last week and the staff couldn’t have been more friendly and helpful. It all made for a wonderful shopping experience.
June 5, 2025
Unprompted review
Reply from FatFace - DARTMOUTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really comfortable shorts
Really comfortable shorts, good fabric and styling. Easy pick up and friendly staff.
May 30, 2025
Reply from FatFace - DARTMOUTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Popped into store today
Popped into store today, the store and the shop floor was a mess. The store previously always looked great and had a lovely flow to it. The staff were always friendly and welcoming! What has happen to it!
May 27, 2025
Unprompted review
Reply from FatFace - DARTMOUTH
Hello, thank you for your review. I am so sorry to hear of your recent experience in our Dartmouth store recently. Your feedback will be passed onto the team and we will do what we can to implement some improvements. Thank you for raising with us. Take care, CM
Staff unprofessional and clueless
Staff unprofessional and clueless, always loved shopping in Fatface sadly you can tell it’s going downhill.
May 19, 2025
Unprompted review
Reply from FatFace - DARTMOUTH
Hello Carly, thank you for taking the time to leave your review. I am so sorry to hear that you have not had a pleasant experience in our store recently. This is disappointing to hear. Please do get in touch with our friendly team if you need any assistance and want to give further details of your complaint. Thank you, CM
Really helpful team(Cheryl and Di) at…
Really helpful team(Cheryl and Di) at the branch in Dartmouth.
April 4, 2025
Unprompted review
Reply from FatFace - DARTMOUTH
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dartmouth store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - DARTMOUTH
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dartmouth store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
⭐️⭐️⭐️⭐️⭐️ 5/5 – Another Perfect Purchase at FatFace Dartmouth!
Lisa helped me find the perfect pair of men's jeans - great fit, quality fabric, and that signature FatFace durability I keep coming back for. As always, the service was friendly, knowledgeable, and zero pressure.
Why I'm a repeat customer:
✓ Consistent quality that lasts
✓ Staff who actually understand men's fits (thanks Lisa!)
✓ Laidback shopping experience
My wardrobe's happy place - see you for my next pair
April 5, 2025
Unprompted review
Reply from FatFace - DARTMOUTH
Hi Dave,
Thank you so much for your kind words! We’re so glad Lisa could help you find the perfect pair of jeans and that you continue to enjoy the quality and service at FatFace. We can’t wait to welcome you back for your next pair – your wardrobe sounds like it's in great hands!
Reply from FatFace - DARTMOUTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Great store
Warm and welcoming environment. The staff are friendly, helpful and made my shopping experience easy and fun. Such a lovely store, would love to visit again.
March 3, 2025
Unprompted review
Reply from FatFace - DARTMOUTH
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
5 Star for FatFace
Brilliant service and a lovely store, staff are always helpful with good quality clothes.
March 7, 2025
Reply from FatFace - DARTMOUTH
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
**Fat Face Dartmouth Coastal Charm Meets Quality Treads
**Fat Face Dartmouth: Coastal Charm Meets Quality Threads!** 🌊🧥
Nestled near Dartmouth Harbour, this branch oozes laidback seaside vibes with its rustic décor and friendly, knowledgeable staff. Stocked with soft organic tees, weatherproof jackets, and coastal-inspired knits, it’s a go-to for durable, stylish wear—perfect for South Devon adventures. Prices reflect longevity, and eco-conscious touches align with Dartmouth’s love for nature. **5/5**—ideal for locals and visitors craving comfort + coastal cool.
*Local tip:* Pair your haul with a stroll along the Embankment! ⭐⭐⭐⭐⭐*
March 14, 2025
Unprompted review
Reply from FatFace - DARTMOUTH
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
How shopping should be.
The FatFace team are always so welcoming and honest. If it’s not quite right they’ll be truthful and with a critical eye make suggestions about other stock in the range. Never a feeling of being hurried or pressured to buy. Love the range.
March 14, 2025
Reply from FatFace - DARTMOUTH
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
This store is a gemGreat Fatface to shop at!,what a lovely…
This store is a gem,what a lovely atmosphere, very helpful indeed,the best Fatface I have been in and I get a lot of clothes from Fatface,basically for the quality!I feel I would travel up to Dartmouth Fatface to shop!I come from Plymouth where the staff are so rude,especially the Manager there!Well done Fatface Dartmouth!
March 9, 2025
Unprompted review
Reply from FatFace - DARTMOUTH
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dartmouth store - this is great to hear. Take care, CT
A perfect experience
A perfect experience from first setting foot in the shop where nothing was too much trouble. Helpful and considerate staff to the ordering and delivery of a smaller sized cardigan, everything was brilliant. The outfit is perfect.
February 19, 2025
Reply from FatFace - DARTMOUTH
Hello Carol
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dartmouth store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Fantastic service from the manager
Fantastic service from the manager, Cheryl, she went out of her way to accommodate us, she found what we were looking for, and was very pleasant.
Hope she stays with your company for a long time!
February 20, 2025
Unprompted review
Reply from FatFace - DARTMOUTH
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dartmouth store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Very friendly courteous staff
Very friendly courteous staff, especially Di, resolved our issue promptly and efficiently. This involved a refund and an order.
February 10, 2025
Unprompted review
Reply from FatFace - DARTMOUTH
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dartmouth store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Fatface sweatshirt
Good communication and easy to manage. I picked up my order from my local Fatface shop in Dartmouth, the staff were helpful and friendly. It was all very quick and easy.
February 4, 2025
Reply from FatFace - DARTMOUTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff are always friendly and helpful
Staff are always friendly and helpful. Buying online and collecting from store is very easy. And if you need to return no problem.
November 23, 2024
Reply from FatFace - DARTMOUTH
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - DARTMOUTH
Hello Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.