Every time I visit the East Grinstead branch I receive excellent personal service. Nothing is too much trouble for example Sharon searched out numerous hats for me to try on. The suggestions they make... See more
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Took my daughter in laws mother to today’s glass fusion class run by Jayne. We had an amazing time making three unique glass pieces each. Jayne’s resources are plentiful ( sometimes it’s hard to... See more
Company replied
Once again thank you Alexandra for all your help this afternoon. It is always a lot of fun shopping in Fat Face, I will be looking forward to wearing the Ebby cream blouse with the skirt I bought last... See more
Company replied
Picked up an order from my local store: tried on & browsed in store too…all of which is a pleasant experience with friendly staff in the EG shop👍
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
5/11 London Road, RH19 1AL, East�Grinstead, West Sussex, United Kingdom
- 01342 327074
4.9
Excellent
186 reviews
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Alex in East Grinstead
Alex in East Grinstead
I was in East Grinstead branch and the staff were super helpful. Alex was really great, phoning other branches and going that extra mile to help me to get the top I wanted! I did and it’s great!!
November 13, 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Experience All Round
Loved the clothes.
Had to return a couple of items, did so in store which couldn’t have been easier.
Staff at East Grinstead were incredibly helpful.
October 15, 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Snagged a great bargain
A smooth and very easy shopping experience (as always). Found a bargain in the sale in my size and snapped it up for a steal with 60% off the original tag price. Love this brand.
September 4, 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Customer Service
Lauren was really friendly and helpful and was able to retrieve my online order and help my mum choose some socks.
August 10, 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice experience
On arrival the shop was lovely and cool-air conditioned-the assistant was cheerful and friendly. My parcels were ready to collect, just a nice experience.
June 30, 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely company
Lovely company, the ladies on the East Grinstead branch are the best ! So friendly and funny it’s a pleasure to go there.
July 3, 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good service and great shirts
Very good service and great shirts. Especially like the taller collection.
June 16, 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service at Fat Face East Grinstead
Went into Fat Face East Grinstead with friend to look for clothes, Lady there named Alex, was really so helpful and when I had chosen a couple things she assisted in finding things to go with. Really lovely to have this kind of service that is so rare today and the clothes were really lovely. Thanks again.
June 13, 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ease of ordering
Easy to order and pick up from store. Long length means things are not kept in store so have to be ordered but come really quickly. Good quality items.
June 10, 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great team in East Grinstead
Great team in East Grinstead, especially Alex!
Made my shopping experience so enjoyable!
May 17, 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service and great quality…
Excellent service and great quality fabric used in my lovely dress!
June 2, 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
East Grinstead store
East Grinstead store. Served by Alex who was totally amazing. Her combination of shirt and tea shirt took my eye and ended up buying both and number of additional items.
May 17, 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely red leather mules with a comfy…
Lovely red leather mules with a comfy footed, what's not to like !
May 11, 2025
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic store and great customer…
Fantastic store and great customer service. Thank you Alex T for being my personal shopper. I have bought so many things based on your recommendation and have received so many compliments. I love the Fat Face colours and designs and the quality is always excellent
May 1, 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Fantastic Service and the Perfect Pair of Jeans!
I recently visited the East Grinstead store and had such a brilliant experience thanks to Vicky and Sophie. I was shopping for jeans and, being on my own, really appreciated their honest advice and help choosing the right pair. They helped me figure out which colour would work best for my upcoming holiday, gave great feedback on what suited me, and we even turned it into a little fashion show! Both ladies were super helpful, super friendly, and made the whole experience feel relaxed and enjoyable. They kindly put a few pairs aside for me while I had a think, and I ended up going back later that day to buy the perfect ones. Big thanks to them for the fantastic customer service… I left as a very happy shopper!
April 11, 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our East Grinstead store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Fantastic help from Vicky B in the East…
Fantastic help from Vicky B in the East Grinstead store. Friendly & helpful without being pushy. Came away with more than I went in for - it’s a real asset to our town where the High Streets is struggling. Thanks.
March 21, 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Good afternoon Jane,
Thank you for sharing your experience! We're so glad Vicky B could assist you and make your shopping experience enjoyable. It's great to hear that our store is a positive part of the community!
Once again thank you Alexandra for all…
Once again thank you Alexandra for all your help this afternoon. It is always a lot of fun shopping in Fat Face, I will be looking forward to wearing the Ebby cream blouse with the skirt I bought last month, on your brilliant recommendations. It’s always a joy to shop in East Grinstead Fat Face Store, thank you 💕
April 2, 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our East Grinstead store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Another fabulous glass fusion class with Jayne!
Took my daughter in laws mother to today’s glass fusion class run by Jayne.
We had an amazing time making three unique glass pieces each.
Jayne’s resources are plentiful ( sometimes it’s hard to make a selection as there is so much to choose from!) her teaching excellent and her encouragement to let our own creativity flourish - priceless.
I also collected three pieces from a previous class with Jayne ( yes, glass fusion IS addictive!) and over the moon with them.
Thank you Jayne for a splendid morning of creativity!
March 23, 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our East Grinstead store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Great clothes and build quality
Got stitched up good and proper, ordered some jeans on line, tried them on, shop worker said they look good this colour jumper would look good with those, so tired it on “that colour really suit you” and it did.
Then the wife says this shirt would also go well.
Any way £150 later I walked out with a full bag.
Thank you East Grinstead
February 16, 2025
Unprompted review
Reply from FatFace - EAST GRINSTEAD
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our East Grinstead store - it sounds like you really treated yourself! -LE
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