Bought a lovely top in the sale in Edinburgh. Lovely , great fit , pretty pattern, good quality material and lovely staff member who served me. Excellent.
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See what reviewers are saying
Love fat face, and these jeans are perfect. Don’t know why I bother looking elsewhere! Shopped in store, trust pilot seemed to think it was an online purchase! Grr!
Company replied
Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... See more
Company replied
Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
69 George Street, EH2 2JG, Edinburgh, Lothian, United Kingdom
- 01312 251568
4.6
Excellent
168 reviews
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Reply from FatFace - EDINBURGH
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Change your software for PayPal returns…
Change your software for PayPal returns in store and also get your store renovated in Edinburgh George street as metal is falling apart.
I had paid for my item in full and I even informed staff and manager about it been fully paid but they said I can’t return in store. Also my new top got worn due to metal on your till broken which was sello-taped and taped was pealed. If you are charging good money for clothes, you might as well get your shop till repaired.
September 6, 2022
Reply from FatFace - EDINBURGH
Hi there, thank you for taking the time to leave your review. I am sorry to hear that you have had trouble with a return in store. You can return PayPal in store if you paid in full. If you paid in three instalments, you need to return to the item via the post. Take care, LE
Ordered on line and item was ready to…
Ordered on line and item was ready to collect within a couple of days. Excellent.
August 1, 2022
Reply from FatFace - EDINBURGH
Hi Eileen, Thank you for your review, this is great to hear! Take care - ES
Online Order
Couldn’t find my size in a top I liked in store, so the friendly helpful salesperson suggested ordering online. The whole process was very smooth with quick shipping.
June 22, 2022
Reply from FatFace - EDINBURGH
Good morning Elle,
I am so happy to read what a positive experience you had in the Edinburgh store and online. I will be sure to pass this on to the wonderful team.
Take care DW
First time shopping with Fat Face and…
First time shopping with Fat Face and delighted with the service in the Edinburgh store, on George street. Lovely, helpful and friendly staff, and the items I’ve bought are all excellent quality. Very, very pleased indeed. Thanks Fat Face, George st!
June 17, 2022
Unprompted review
Reply from FatFace - EDINBURGH
Good afternoon Gosia!
I am so happy to read what a positive experience you had in the Edinburgh store. I will be sure to pass this on to the wonderful team.
We hope to see you again soon DW
Prompt delivery
Prompt delivery. I ordered two sizes so had to return one to store. Assistant very pleasant and dealt with my return quickly.
June 6, 2022
Reply from FatFace - EDINBURGH
Good Afternoon
Thank you for your 5* review.
I am so pleased to hear that your order arrived with you quickly.
Thanks for the feedback regarding the Edinburgh store, please be assured that this will be passed onto the crew members involved.
Have a good day!
EP
Very helpful staff and great clothes
Very easy to use website, one article I was looking for had changed name since last bought and is now only sold through next but the store in Edinburgh checked their stock of a slightly different variant which was not the size I needed than checked all the other local stores eventually telling me it was available in St Andrews, bit too far to drive so no sale sadly.
The other three items I needed weren't in store so they were bought online, very easily done and delivery was very fast and as promised.
All three were true to size, lovely quality, well made and very very comfortable
All in all great shopping experience and helpful staff, will certainly be back.
May 11, 2022
Reply from FatFace - EDINBURGH
Hi Neil, thank you for your fantastic review on the Edinburgh, this will be fed back to the team and they will look forward to welcoming you back again soon! Take care, LE
Fabulous service and equally wonderful…
Fabulous service and equally wonderful clothing. We are delighted with it all and with the service we received online and in store.
May 10, 2022
Reply from FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great rest of the Afternoon.
Take care, EP
Great
Great clothes, great quality, great service from
Friendly Staff in Edinburgh store !
May 10, 2022
Reply from FatFace - EDINBURGH
Hello Susan
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in our Edinburgh store. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
I just love this jacket
I just love this jacket! It's lovely and warm and feels pretty windproof. I've not tried it in the rain yet, or with the hood out, but pretty certain it'll do the trick. Fits me well (size 14, 5ft 8"), and even has room for my large shoulders (most jackets don't fit my shoulders properly unless they are roomy!). Great buy!
April 21, 2022
Reply from FatFace - EDINBURGH
Hi Emily.
Thank you for leaving us this review about your jacket, it's great reading such positive comments about the quality of our garments. JB
Had couple of things from here its…
Had couple of things from here its great quality stuff is lovely .Staff very pleasant and helpful
April 5, 2022
Reply from FatFace - EDINBURGH
Hi Susan,
Thank you for taking the time to leave us your 5 star review.
We hope you continue to enjoy your shopping experience with us!
Have a great day, - ES
Staff at FatFace always helpful and…
Staff at FatFace always helpful and friendly. Good selection of good quality clothing.
March 30, 2022
Reply from FatFace - EDINBURGH
Good Afternoon Caroline,
Thank you for your review. We are happy to hear you always find the staff in our Edinburgh store helpful and friendly. This is the sort of service we pride ourselves on. Have a great rest of your week! -KC
Totally satisfied with my fat face…
Totally satisfied with my fat face experience, I’ll be back
March 24, 2022
Reply from FatFace - EDINBURGH
Hello Elizabeth,
Thank you for your 5 star review.
It's great to hear that you have had such a positive experience whilst shopping with us recently. We hope you continue to enjoy shopping with us in store and online.
I hope you have a lovely rest of your day!
Take care, CT
Lush jumper
I bought a lovely fair isle jumper from your Edinburgh store and I feel it’s excellent value for money. It’s warm and cosy and washes really well. The staff were helpful and friendly.
January 31, 2022
Reply from FatFace - EDINBURGH
Hiya, Thank you for leaving us a 5* review. I am so pleased that your enjoying wearing your new purchase and that the staff were so helpful. LM
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