Usually shop in store, was away so ordered online to pick up at my local store. Easy ordering and kept informed of progress, picked up and helpful staff at Evesham store helped me with another purchas... See more
Company replied
Location
Switch locationUnit 14 The Valley, Evesham Country Park, WR11 4TP Evesham, Worcestershire, GB
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See what reviewers are saying
That not quite true that I choose the next store as my email clearly stated’ Good news, your parcel is in our Evesham store ready for collection. Then it continues saying ‘ if collecting from a Next... See more
Company replied
A lovely well presented, clean and tidy shop. Changing rooms are spacious. Staff are very cheerful and helpful.
Company replied
Well popped into the Evesham store for shorts and came out with a skirt and shirt ! Anna and Sharon were brilliant. They helped with ideas and different garments. It was like having a personal shop... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 14 The Valley, Evesham Country Park, WR11 4TP, Evesham, Worcestershire, United Kingdom
- 01386 443928
4.7
Excellent
116 reviews
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Item I ordered delivered to store for…
Item I ordered delivered to store for pick up was easy to arrange and pick up .
April 30, 2024
Reply from FatFace - EVESHAM
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
A great atmosphere in a shop with good…
A great atmosphere in a shop with good stock for everyone and very helpful staff.
May 7, 2024
Unprompted review
Reply from FatFace - EVESHAM
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you had such an enjoyable visit to our Evesham store and that you found the crew to be so helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Ordered on line and picked up click and…
Ordered on line and picked up click and collect. Very easy process, local store I collected from were exceptionally friendly and helpful
April 8, 2024
Reply from FatFace - EVESHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely jumper
Lovely jumper, great price and delivered to store for collection fast and free.
March 23, 2024
Reply from FatFace - EVESHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your jumper, and have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care.- GM
Today I visited Fat Face at Evesham…
Today I visited Fat Face at Evesham Country Park. I received excellent customer service from Lisa. She was so polite, professional and extremely helpful. I am so impressed to have been treated so well and provided with all the help and advice I needed.
Lisa is a credit to your company. Thank you.
March 6, 2024
Unprompted review
Reply from FatFace - EVESHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Sizes are smaller than specified
Sizes are smaller than specified. My build hasn't changed but I had to have a XXXL as opposed to XXL & even then it wasn't a loose fit. Worried it'll shrink even more in the wash 😨
February 5, 2024
Reply from FatFace - EVESHAM
Good Morning Chris,
Thank you for taking the time to leave us a review!
I am sorry to hear it wasn't quite the right fit for you on this occasion! I have passed this feedback on to the relevant department to be looked into.
We really appreciate your feedback regarding your order and hope to be welcoming you back soon!
Kind Regards, JW
Quick efficient delivery
Quick and efficient delivery - amazing staff at store when I collected. Great customer service!
February 9, 2024
Reply from FatFace - EVESHAM
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Excellent quality.
Ordered on line & collected in store. Not because it’s free to store but so I can have a browse. Staff lovely & just love fat face.
February 9, 2024
Reply from FatFace - EVESHAM
Good Morning,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Evesham’s lovely staff
Staff are always really helpful I couldn’t return a parcel at the store so the cashier actually helped me fill out the form and did up parcel ready to send for me .
January 24, 2024
Reply from FatFace - EVESHAM
Hi Amanda,
Thank you for taking the time to leave a review.
I’m happy to hear you had such a lovely experience at one of our stores. I will pass this feedback on so the store can be recognised! We look forward to welcoming you back soon.
Take care, LC.
The girls are always really polite
The girls are always really polite, helpful,friendly and go above and beyond! Also lovely that they recognise you for a chat makes the world of difference and a shopping experience personal and happy
January 8, 2024
Reply from FatFace - EVESHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
A good days shop.
Every aspect of your shop has been a pleasurable experience for my wife and I.
January 5, 2024
Unprompted review
Reply from FatFace - EVESHAM
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Evesham store. I hope you continue to have a great shopping experience with us.
All the best, MM
Great service and quality
The purchases I have made on line have been so smooth and faultless. Sizes and colours are perfect.
In store purchases have also been a great experience, so friendly and professional.
December 28, 2023
Reply from FatFace - EVESHAM
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went in the Evesham Valley store to see…
Went in the Evesham Valley store to see rail marked Sale £30 or under. Took top to till to find it was £40. Whilst explaining that the rail was marked £30 or below a manager I guess, came over and said to meet trading standards she would take the items off the rail for 24 hours. No apology or offer of selling at the advertised price and really rude in her manner in front of others. I had not asked for anything but do not expect such poor service. As leaving another customer said they are always doing it. Really disappointing for this brand
Is it correct that you price sale items incorrectly then just remove from sale for 24 hours without even an apology. Also this is not a one off as another customer said the same had happened previously with them as stated above.
December 29, 2023
Unprompted review
Reply from FatFace - EVESHAM
Good morning, Paul.
Thank you for taking the time to leave us your review on your recent visit to our Evesham store.
I am sorry to read you didn't receive the level of service you expect from us. I will pass on your feedback to the relevant parties to investigate further.
I hope this one off experience has not deterred you from shopping with us again in the future. JB
User friendly website
User friendly website, great products and speedy delivery over Christmas week.
December 19, 2023
Reply from FatFace - EVESHAM
Hello Tarnya
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Service efficient and fast
December 9, 2023
Reply from FatFace - EVESHAM
Hello Fay
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I’ve bought both in store and online…
I’ve bought both in store and online and have had great experiences with both.
December 6, 2023
Reply from FatFace - EVESHAM
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you consistently enjoy your shopping experience with us, both in our Evesham store and online. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Click and collect
I ordered on click and collect, was told be approx 7 days, was at shop in 2, !! Brilliant.
December 11, 2023
Reply from FatFace - EVESHAM
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I had reason to ring customer services…
I had reason to ring customer services who were very helpful and the assistant in store when I went to collect my order was extremely pleasant.
December 8, 2023
Reply from FatFace - EVESHAM
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good Quality Clothing
I was able to order online and collect from my local store free of charge!
November 27, 2023
Reply from FatFace - EVESHAM
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered on line and returned to a store…
Ordered on line and returned to a store Easy to do. Staff were very pleasant.
November 23, 2023
Reply from FatFace - EVESHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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