There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... See more
Company replied
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Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... See more
Company replied
Visited the Exeter store, found some very nice clothes and had such a pleasant experience due to the absolutely lovely staff members. Eleanor on the till was so helpful and kind.
Company replied
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, United Kingdom
- 01392 982018
4.7
Excellent
288 reviews
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Good customer service,polite and…
Good customer service,polite and helpful staff,store looking fabulous.
September 8, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering and store collection.
Easy ordering and store collection.
Regular updates and communication.
September 3, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I absolutely love the timeless style
I absolutely love the timeless style, the beautiful colour combinations, and the elegant, feminine touch in every piece. And, of course, the quality is outstanding! I’m not exaggerating when I say that 50–60% of my wardrobe consists of FatFace items. Thank you for your amazing work—please keep it!
August 31, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality product
Good quality product, quick delivery, very pleasant and friendly staff member at pick up shop.
August 24, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order.
Easy to order.
Lovely colour and style.
Good service in the shop when collecting item.
August 17, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Service and Quality Item
Very easy ordering process, and lovely jumpsuit! Great quality and fit 😊
June 11, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good shopping experience
Good product. Helpful staff. Efficient click and collect service.
May 26, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Reply from FatFace - EXETER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The jacket is perfect
The jacket is perfect, I have 5 of these in various colours. Brilliant stretch and fantastic comfort. Perfect fit. Great length. I ordered online whilst on holiday to pick up at the Exeter shop. Pleasant staff. Beautiful clean, stylish shop.
April 24, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Item lovely.
Item lovely.
Please sort evri. Dumped item on drive. Told time and time again to leave in safe place.
Cannot use fat face unless sorted. Evri do not sort it out. Post area ex16 8du. Lots of complaints in our area. Driver needs a warning.
May 2, 2025
Reply from FatFace - EXETER 2
Hello Sharon,
Thank you for taking the time to leave your review. We will be sure to pass your feedback directly to EVRi. Thank you, LE
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering on website
Easy ordering on website. Info on delivery clear and precise. Collection at store was straightforward and as stated.
Customer service friendly and helpful. Would recommend.
April 15, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Reply from FatFace - EXETER 2
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Great service and offer of help …
Great service and offer of help to get an item that wasn’t in store
March 8, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Emailed delivery to store information…
Emailed delivery to store information was great.
Shorts fit to size and are a great colour and quality fabric.
February 23, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Easy ordering process
Easy ordering process. Quick delivery to shop. Friendly staff when i collected the order.
February 21, 2025
Reply from FatFace - EXETER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
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