I visit the Farnham Fatface shop regularly when I am in town and ALWAYS find the staff friendly, helpful and always willing to go that extra mile to assist when and where they can. Recently, I needed... See more
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I’ve shopped at FatFace for nearly 15 years either in store or online. The service from both experiences has always been excellent. I nearly always end up buying something.The clothing and accessories... See more
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Although I’ve bought Fatface clothes for myself and as gifts, I hadn’t bought anything for my husband and wasn’t sure what size to order. I ordered two sizes, one was perfect and the other item I r... See more
Company replied
Great quality, lovely designs for every season. Fatface is my favourite high street brand, never disappoints! Went to Farnham branch to pick up my order, friendly and helpful staff.
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
51 The Borough, GU9 7NW, Farnham, Surrey, United Kingdom
- 01252 714790
4.9
Excellent
117 reviews
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Ordered 3XL garments online for my…
Ordered 3XL garments online for my husband as 3xl isn't available in shops. Returned the ones he didn't like - all very smoothly done. Nice clothes, good quality.
April 20, 2023
Reply from FatFace - FARNHAM
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Reply from FatFace - FARNHAM
Hi Deborah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FARNHAM
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
straight forward ordering and delivery
straight forward ordering and delivery, I would say that the shirt was a bit on the small side for a 3xl, but it did fit well.
April 13, 2023
Reply from FatFace - FARNHAM
Thankyou so much for your 5* review and feedback on your recent purchase, we will of course make sure to pass this on - All the best! BP
Click and collect
Ordered using click and collect and it was a very quick service and free! Collection was also quick and simple and I’ll definitely use this method again.
March 26, 2023
Reply from FatFace - FARNHAM
Hi Stephanie,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our click and collect service.
Have a lovely day!
Take care, SK
Beautiful quality garments and friendly staff
Beautiful quality garments as usual from the brand. Items were shipped for free very quickly and arrived within 2 days. I had to go to store to return one as I bought 2 sizes of a dress as I wasn’t sure of the fitting, and the staff couldn’t have been more helpful. The shop was very clean and easy to get to.
March 18, 2023
Reply from FatFace - FARNHAM
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Ordered online as can't always find…
Ordered online as can't always find sale items in my size in-store. Was able to try things on and return the ones that didn't fit in-store which was great and got a hassle free refund. Love Fat Face clothes and even better when bought at a discount!
March 10, 2023
Reply from FatFace - FARNHAM
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
Staff are an asset to Fat Face😁
The staff in Fat Face in Farnham, Surrey are all brilliant. Helpful, cheerful and a pleasure to meet😁.
August 30, 2022
Reply from FatFace - FARNHAM
Hi Juliet, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very positive experience clean and tidy…
Very positive experience clean and tidy staff very friendly
Open space so I could see the stock clearly
Well done FARNHAM Store
August 29, 2022
Unprompted review
Reply from FatFace - FARNHAM
Good Afternoon Sharon
Thank you for your review.
I am so pleased to hear of your recent experience in our Farnham store, please be assured that I will pass this onto the crew members involved for you.
EP
Very good quality material 👍
August 12, 2022
Reply from FatFace - FARNHAM
Good Afternoon
Thank you for your review.
I am so pleased to hear that you are happy with your new purchase.
Have a good weekend!
EP
Great customer service!
I bought this gorgeous dress today which I had my eyes on for a while, I was so happy as it had a sale and ended up paying just £30 instead of £56 for it bargain!
The Staff was genuinely very friendly and very helpful, especially the lady that help me trying to find another one of their dresses online that wasn’t available in size 10 in their store, sadly they were all sold out online too but she did try to sort it out for me so thank-you again! And if you read this you’ll know who you are! 😊
August 10, 2022
Unprompted review
Reply from FatFace - FARNHAM
Good Afternoon Christine
Thank you for your review.
I am so pleased to hear of your recent experience in our Farnham store. Please be assured that I will pass this onto the crew members involved for you.
EP
The friendliest staff around!
Every time I pop into the Farnham store, it's a delight! It doesn't matter if I'm just browsing or buying in bulk, all of the staff members in there are attentive, patient and not pushy -- the latter of which tends to happen in other high end clothing stores/always puts me off return visits.
July 26, 2022
Unprompted review
Reply from FatFace - FARNHAM
Hi James, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very pleased
July 16, 2022
Reply from FatFace - FARNHAM
Good afternoon, Thank you so much for your review. Take care, - ES
Reply from FatFace - FARNHAM
Good Afternoon Geraldine
Thank you for leaving us a 5* review !
It's great to hear your order arrived quickly and you are happy with your new jacket.
Have a good day !
TG
Great service, nice clothes
I ordered several items, keeping most, and returning the ones that didn't work is easy. I'm happy with the service, quality and style of the clothes. I've ordered before and always been good. I stop in the shops at London Bridge and King's Cross to see the materials but mostly order online. The dungarees are my favourite. Tops are really nice too.
May 10, 2022
Reply from FatFace - FARNHAM
Hello Diane
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great rest of the Afternoon.
Take care, EP
I placed an order online and paid by…
I placed an order online and paid by PayPal. When I returned the item to the shop for a refund I was told they couldn’t refund me as items paid by PayPal had to be returned by post! Fatface is the only store I know that do this, so I wasn’t very happy as now I have no idea when I will receive my refund. This should be made a lot clearer on checking out.
April 25, 2022
Reply from FatFace - FARNHAM
Hi Janice,
Thank you for your review. I can understand your frustration about our return process for PayPal returns and whilst we do outline the PayPal returns specifically in our FAQ's online, we are working on making this more visible.
Once you have posted your return, you can email us a picture of your proof of postage to customerservices@fatface.com and we can look at getting your refund processed ASAP.
In the meantime, I do apologise for any inconvenience caused. Have a great day! Many thanks-AB.
Reply from FatFace - FARNHAM
Hi Anita
Thank you for spending the time to leave a 5* review. I am so pleased that the delivery was quick and you are very happy with the quality.
Have a lovely afternoon DW
FatFace in Farnham my first visit and…
FatFace in Farnham my first visit and an awesome team there. Lovely and friendly from the moment I stepped in (after lock down and not liking shopping anyways) felt really at ease and the team were on hand for advice and any lil queries. Highly recommend
March 10, 2022
Unprompted review
Reply from FatFace - FARNHAM
Hello Sarah, Thank you for leaving us this 5* review about your instore shopping experience in the Farnham Store. It's great reading such positive comments about the service you receive from our staff and that they made you feel comfortable and at ease returning instore . Have a nice rest of the day! Take care, LM
Excellent
Excellent - very helpful, brilliant service. Great clothing too!
February 16, 2022
Unprompted review
Reply from FatFace - FARNHAM
Good Morning Julian,
Thank you for your review. I am happy to hear you found the service brilliant and are happy with your purchases. All the best - KC
Farnham branch
Staff at this branch are always helpful and polite and I always end up spending more than intended simply because I like the clothes and they fit.
February 5, 2022
Reply from FatFace - FARNHAM
Hello Chris,
Thank you for taking the time to leave your feedback.
I will make sure that the staff over in our Farnham store know that you enjoyed the service you received. Also, I'm glad you like the style and fit of our clothes.
Glad to hear that you were happy with the service you received in our Farnham store.
Have a great day!
Take care, AO
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