FatFace - FROME Reviews 111

Found item I could not see encourage try on to check correct - pleasant helpful

Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item.
She was knowledgeable and very helpful in finding us the right size on the rack and checking it was more suitable than the one originally purchased.
We then went on to a further unplanned purchase as we became more engaged with the staff and the store

Want to say a big thank you to Mags and Ettie - as I could not find a Fatface leather grey handbag that M & S were selling online but was out of stock. They checked Next, John Lewis and Sainsbury and their own stock room. I compromised on an identical grey bag but it was suede. Everything about it was what I’d been looking for ie the colour, size, the length and width of the shoulder strap and it was lined. Best of all, these lovely ladies found the item in sale stock. I’m very grateful as I’ve made a nuisance of myself with family and friends looking for this bag for a few weeks now

I visited Fatface Frome branch last week and was offered help by Roxy.She was extremely helpful and happy to assist in any way she could.She even fastened the strap on the sandals I was trying on for me.Although all the Staff are very good in this Store she went over and above.Overall a pleasant experience.

My husband loves Arlie tops and when Fat Face has a sale I always buy him one as they soon sell out. I ordered the day before at 4.30pm and as promised it was in store and ready for collection the following day. The service was excellent with tracking at each stage. Frome store assistants are friendly, efficient and welcoming.

Went in to buy flip flops today with my partner but had none in our size in the styles we liked. The sales assistant Ana was incredibly helpful in ordering them to home, saving us delivery cost. She was very good at persevering with what was a difficult till. Very hard working young woman.

My wife visited the store in Frome for the first time today and was greeted by Adele. My wife was looking for a pair of jeans but was unsure of the size that would fit.Giving Adele her requests she was given a few pairs to try on. Adjusting the booth to give her a better view in the mirrors.She ended up purchasing a good fitting pair. Once again Adele thank you for the service provided.

The staff couldn't be more helpful! Jack and Ana are particularly helpful, polite and friendly. Jack explained all the shopping options to us and helped with decision making. We will certainly do more shopping in this store as a result.

Ettie gave me excellent service! Fetched a lovely waxed jacket out the back for my correct size?

Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very helpful in finding me different sizes. Overall, really friendly, helpful staff without being pushy. Did ask them their names when they passed me the trust pilot review card and I think they said, Etty, Mags and Adele.

I ordered my trousers to come to the store. It was ready on the day they said.
The trousers were a good fit and good quality.

I will be returning the garment this time, owing to the poor quality of the fabric. We have always been very happy with the quality of your garments but this does not come up to the standard we expect from you.

I went in Saturday and a lovely girl served my i believe her name was Anna i needed help picking out some things for Christmas presents, i showed her a photo of my friend and she was amazing at helping me decide, i will 100% be going back.

Fatface is always well made and lovely material very pleased with my purchase ♥️

Great customer experience from a very friendly member young man
who was very helpful and engaging

Easy to choose clothes, delivery/pick up. speedy service

Friendly staff and a great atmosphere to shop in