The three items I purchased were delivered quickly. I returned one ( slightly big for me ) and the process was painless. All items appear to be as described.
Company replied
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See what reviewers are saying
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... See more
Company replied
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... See more
Company replied
Use the Horsham store a lot , staff alway great and have been wearing fat face for years , quality is always good cloths really last and prices are reasonable
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, United Kingdom
- 01403 218559
4.7
Excellent
134 reviews
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I’m still waiting on my order from 29th…
I’m still waiting on my order from 29th February. It was sent to the wrong store for collection and re routed to my Fat Face shop. But I’ve had no update. It is now 10th December. So where is it?
Poor customer service.
December 10, 2024
Reply from FatFace - HORSHAM 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Ordered on line and collected in store
Ordered on line and collected in store. Have bought these before but not in a different colour.
December 7, 2024
Reply from FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fatface
Love Fatface. I usually go to Horsham or Haywards Heath both stores have great staff! But recently I asked Horsham to send skirt to HH paid for it went to collect only to find store had msg to refund me!! So went online to order and received 3 or 4 days later!! But of course I had to pay postage!! Not happy bunny.
Marina
November 28, 2024
Reply from FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - HORSHAM 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online Order
Ordered online to be delivered to store - really easy and efficient, collected my order with no complications - too easy?!!!😝
November 12, 2024
Reply from FatFace - HORSHAM 2
Hello Mandy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy
I’m very happy with all my purchases. It’s the only place I can confidently buy jeans from as they’re good quality and fit me perfectly. Returns process is always smooth. Only complain is my local store in Horsham doesn’t have size 6 and barely ever has size 8, so I have to try on larger sizes and then order online.
September 16, 2024
Unprompted review
Reply from FatFace - HORSHAM 2
Hello Sofia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy ordering and l am lucky that they…
Easy ordering and l am lucky that they is a branch that is very local
August 11, 2024
Reply from FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Great Experience
Local Horsham store, professional and really friendly staff. Brilliant experience, thank e
August 2, 2024
Reply from FatFace - HORSHAM 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
EASY ORDERING ON LINE
EASY ORDERING ON LINE. GREAT COMMUNICATION AND QUICK DELIVERY TO PICK UP AT SHOP. YET AGAIN PLEASANT HELPFUL SHOP ASSISTANT AND GOOD PRODUCT. THANKS.
July 24, 2024
Reply from FatFace - HORSHAM 2
Hello Ann
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt dispatch and delivery to store
Prompt dispatch and delivery to store. Great email communication. Helpful staff member when I collected order. (Still too much plastic packaging though!)
July 17, 2024
Reply from FatFace - HORSHAM 2
Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Can never have enough socks!
Pretty, colourful, sweet patterns. Always have a little s(t)ockpile of socks - who knows when you'll need a little gift for someone/a Santa surprise......
July 10, 2024
Reply from FatFace - HORSHAM 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Big fan of Fatface
Big fan of Fatface, great quality clothes and footwear, and really helpful staff. Ordering is simple and delivery is quick. On the few occasions I’ve had to return anything I do it in store and the money goes back to my account super quick. My favourite place to shop.
July 15, 2024
Reply from FatFace - HORSHAM 2
Hello Carole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order on website with click and…
Easy to order on website with click and collect at local store.
June 27, 2024
Reply from FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care.-LA
Quick collection
Collection of my order was extremely quick and simple, staff kind and helpful
May 24, 2024
Reply from FatFace - HORSHAM 2
Good morning, Harry.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Horsham store.
Take care, JB
Fat face delivers great quality and great style
Fat face delivers great quality and great style.
I like that you have the option of returning an online delivery in store should you want to.
The staff are always friendly.
The stores are always lovely to visit to enjoy the products first hand.
May 14, 2024
Reply from FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Communication great and store staff in…
Communication great and store staff in Horsham very helpful
May 6, 2024
Reply from FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - HORSHAM 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Amazing flip flops
I ordered a pair of ladies flip flops into store. The sales assistant was very helpful and helped me find the email confirmation in order to collect the most amazing pair of flip flops that are sooo comfortable.
April 30, 2024
Reply from FatFace - HORSHAM 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Horsham store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
I haven't received it yet !
April 30, 2024
Reply from FatFace - HORSHAM 2
Hello Susan,
Thank you for taking your time to leave a review.
I am so sorry to learn that you have not received your item. I understand you have been waiting a while since placing your order to your chosen store for Click and Collect.
I will pop you over an email shortly to resolve this for you.
Thank you for your continued patience with us.
Take care, ED
Leather Tote Bag
Extremely pleased with style and quality of bag. Also, received excellent customer service from the shop in Horsham. Excellent product and service.
April 23, 2024
Reply from FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
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