Opted for delivery to local shop, parcel arrived when expected and emailed to let me know it was available to collect. I can also return to the shop as well which is great.
Company replied

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Opted for delivery to local shop, parcel arrived when expected and emailed to let me know it was available to collect. I can also return to the shop as well which is great.
Company replied
We visited Fat Face in the Isle of Man recently and were served by Nikita. I'm delighted to say that Nikita went above and beyond in helping my mum find a dress for a family wedding. Thank you so mu... See more
Company replied
Amy the shop assistant was so helpful approachable and friendly going above and beyond helping me with my purchase which she did online for me because my size wasn't available in the store at the ti... See more
Company replied
The staff in the Isle of Man store are so friendly and helpful it is a delight to shop in my favourite shop 😀 I always know the quality will be good and the designs and ft just perfect
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Strand Street 67, IM1 2EN, Douglas, Douglas, Isle of Man
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Reply from FatFace - ISLE OF MAN
I loved the 2 packs of T shirts & Breton tops
Amazingly soft cotton
Very nicely packed
+ 20% off

Reply from FatFace - ISLE OF MAN
Arrived on time, well packaged, items as expected, no complaints

Reply from FatFace - ISLE OF MAN
Opted for delivery to local shop, parcel arrived when expected and emailed to let me know it was available to collect. I can also return to the shop as well which is great.

Reply from FatFace - ISLE OF MAN

Reply from FatFace - ISLE OF MAN
The staff in the Isle of Man store are so friendly and helpful it is a delight to shop in my favourite shop 😀 I always know the quality will be good and the designs and ft just perfect

Reply from FatFace - ISLE OF MAN
The young lady that works in our isle of man store is so lovely and helpful. 😊

Reply from FatFace - ISLE OF MAN

Reply from FatFace - ISLE OF MAN
I haven’t yet received my goods and there’s no sign of them coming.

Reply from FatFace - ISLE OF MAN

Reply from FatFace - ISLE OF MAN
Excellent company to deal with. I originally ordered the wrong size and the replacement and return process was very smooth and efficient. And my refund was processed within 36 hours. Will definitely use this company again!

Reply from FatFace - ISLE OF MAN
I ordered from website for delivery to store. Good amount of communication regarding expected date of delivery to local Next store. Arrived on time. Items are excellent quality and was very pleased with service overall

Reply from FatFace - ISLE OF MAN
We visited Fat Face in the Isle of Man recently and were served by Nikita. I'm delighted to say that Nikita went above and beyond in helping my mum find a dress for a family wedding. Thank you so much for all your help in helping mum feel a million dollars for a special day :)

Reply from FatFace - ISLE OF MAN
The parcel arrived on time even though I had been updated earlier on the due date that it was running late so I called in on the off chance. Parcel was waiting- fantastic.
Product is great and will get better with age.

Reply from FatFace - ISLE OF MAN
Everything delivered as ordered … I only order because you have a shop on the ground now .. click and collect

Reply from FatFace - ISLE OF MAN
Ordered online and was delivered to store on exact date given

Reply from FatFace - ISLE OF MAN
Amy the shop assistant was so helpful approachable and friendly going above and beyond helping me with my purchase which she did online for me because my size wasn't available in the store at the time. Highly recommend this shop

Reply from FatFace - ISLE OF MAN
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