I have purchased clothes both online and in store recently and love the items I have bought. The lady in the Kendal store was lovely and very helpful. Some other brand stores could learn a lot from h... See more
Company replied
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I struggle to find decent jeans that aren’t too long or too skinny & these are perfect & I ordered them from looking at other customers reviews. They are the perfect length & a really comfy fit & exc... See more
Company replied
I bought a dress from Fatface which was advertised as a 2 in 1. The brown version of it is a dress and separate jumper over the top but the blue one I bought is all in one - not a dress and separate... See more
Company replied
Love the shops, online site is great, clear pics and descriptions, like the reviews, both good and not so good, gives a good idea about sizing etc, more videos of items would be good, especially on mo... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
15/17 & 17a Stricklandgate, LA9 4LY, Kendal, Cumbria, United Kingdom
- 01539 727810
4.5
Excellent
51 reviews
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love the shop
love the shop, the ambience and the young "quirky" girl who served me in the Kendal shop is lovely
September 12, 2022
Reply from FatFace - KENDAL
Good Morning Wendy
Thank you for your review.
I am so pleased to hear of your recent experience in our Kendal store please be assured that I will pass this onto the crew members involved for you.
EP
Professional and efficient service from…
Professional and efficient service from a friendly team.
August 13, 2022
Reply from FatFace - KENDAL
Good afternoon.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon our Kendal store.
Have a great day and stay safe. JB
Staff very helpful and overcame small…
Staff very helpful and overcame small problem.
Thanks
May 26, 2022
Reply from FatFace - KENDAL
Good afternoon, Colin
Thank you for leaving us this review about your instore shopping experience at our Kendal store. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
I am disappointed
I am disappointed, not by the quality of your clothes, but by your return policy,
I ordered lovely clothes for my daughter who recently moved to the UK ( last summer) and since we are both not familiar with UK sizing versus American sizes I ordered her several shirts that didn't fit. But I was hopeful that since she lives in Lancaster England that she would be able to exchange them at a local store. Well she did go to Kendall and they wouldn't let her exchange the shirts. I know you pride yourselves in being sustainable, but that isn't a sustainable practice to have her mail them back to you. I don't understand why she couldn't exchange the shirts right in the store, I'm hesitant to purchase her clothes in the future,
April 25, 2022
Reply from FatFace - KENDAL
Hi Margie,
Thank you for your review and I do apologise for your poor experience when trying to return your items. I can see that the purchase was made with PayPal, Unfortunately, all orders placed online with PayPal must be returned by post. We are unable to accept these returns in store. This is stated in our terms and conditions on our website.
Stores can process exchanges for PayPal orders, my apologies if this was not offered to you. Please be rest assured that your feedback will be passed onto the store and their area manager.
You can return your unwanted items via post within 30 days of receipt for full price items or 15 days for Sale items, unused and in their original condition. We want to make your return as easy as possible, that’s why you can now return using either Royal Mail or EVRi. Please include your order number in your parcel and complete the returns section on your dispatch note detailing the quantity and reason code for each item. Refunds will be processed within 14 days of us receiving your return, and we’ll send you an email to confirm it’s all gone through. Please allow 3-5 days for the refund to show in your account.
If you wish to discuss the further than please call a member of our customer experience team and we will be happy to help. Many thanks-AB.
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