Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The products I get are always very very good. However, we always seem to get a problem when it comes to picking out parcels up from your Keswick branch. It’s either they can’t spell our names (even th... See more
Company replied
Popped into FatFace Keswick this afternoon. Small shop but well stocked. Staff very friendly and helpful. Reminded me to use Blue Light Card which was great, I keep forgetting I’ve got it 🤪. Will def... See more
Company replied
Visited Fatface Keswick, Cumbria this afternoon. What a lovely friendly experience. The staff, especially Sharron, were very helpful. I love my purchases, made even better by being reminded to use my... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
49/51 Main Street, CA12 5DS, Keswick, Cumbria, United Kingdom
- 01768 780910
4.9
Excellent
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excelent shop with good assistance and…
Excelent shop with good assistance and help from Caroline
July 13, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace Keswick
Popped into FatFace Keswick this afternoon. Small shop but well stocked. Staff very friendly and helpful. Reminded me to use Blue Light Card which was great, I keep forgetting I’ve got it 🤪. Will definitely be using this shop again.
June 15, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice clobber
I’m no shopaholic but hats off to Keswick staff for the shopping experience. Helpful courteous always cheerful. Also clothing is of good quality quality at a reasonable price.
June 6, 2026
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were very helpful and friendly…
Staff were very helpful and friendly (Eloise served me and was lovely)
Store was looking great full of newness.
May 10, 2026
Reply from FatFace - KESWICK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace store in Keswick Cumbria
Just been in to do an exchange in the FatFace store in Keswick Cumbria and I have to say that the two people that served us today (Joe and Becky) were absolutely fantastic, they are a credit to the company. Nothing was too much trouble for them and they were very polite and friendly. They get 10/10
May 3, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always helpful
Always helpful, great clothes. Nothing too much trouble. Service with a smile.
April 11, 2026
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothes.
Love FatFace clothes. Nice to look at and good quality too. Staff are very friendly and returns are easy.
April 8, 2026
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Visited the Keswick store and Elouise…
Visited the Keswick store and Elouise and Joe were both fantastic and helpful. They’re very cheery and friendly and made my shopping experience lovely - well done Fat Face
April 8, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always shop at the Keswick store as the…
Always shop at the Keswick store as the staff are fantastic. A big shout out to Sharon and Joe who are extremely helpful and friendly. They know the ranges and products in store and help you co ordinate outfits. Great clothes, totally custom focused 👍
April 7, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff friendly atmosphere and…
Helpful staff friendly atmosphere and great clothes
April 3, 2026
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great friendly experience.
Visited Fatface Keswick, Cumbria this afternoon. What a lovely friendly experience. The staff, especially Sharron, were very helpful. I love my purchases, made even better by being reminded to use my ‘BlueLightCard’. A lovely clean , friendly, well laid out store. In all a great experience and delighted with my purchases.
March 23, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
12/10 Would Do Again
As a short, round lass, well fitting jeans are incredibly hard for me to find. NEXT has proven to have poorly sized items, and M&S have failed to produce anything flattering this year, but the Keswick Team were determined to rise to the challenge. Sharon and Kat were determined to help me find a pair that not only fit, but looked good on me - and they succeeded. I will absolutely be returning for a second pair. Kat even managed to help me find the perfect cardigan to match my going out dress for chilly evenings, which was wonderful. 12/10 would do again.
March 12, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant service from Becky
Brilliant service from Becky, couldnt have been more helpful and cheerful, i will be returning .
March 3, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Becky was amazing
Becky was amazing
Very helpful with finding us what we needed
March 3, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Joe at the Keswick branch was…
Joe at the Keswick branch was exceptional when we visited the store yesterday. He was super helpful and friendly. At checkout he asked if we were blue light card holders which we were. He explained that it was bonus day for blue light so we received a great discount.
What a lovely young man. A credit to the store 😊
February 15, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hi there,
Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear that Joe at our Keswick store made your visit so enjoyable.
We’ll make sure your kind words are passed on to him. He’ll be chuffed to know he made such a great impression!
Thanks again for choosing to shop with us, and we hope to see you again soon 😊
Thank you, LE
Fatface is the new Joules!
Great customer service (thanks Joe) and fantastic use of the Blue Light card to get a great reduction. Thank you kindly.
February 15, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Today I saw Jo
Today I saw Jo, Sharon and Mya in my local Keswick store who are all really friendly, professional and helpful. They always make me feel welcome- leave me to browse and try on clothes without any hassle. I look forward to returning for more lovely purchases.
February 15, 2026
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.