I love the service I got at the store in Kings Cross Station. Wish they had one near me in the US. Online will do. Unique prints and patterns. Great quality, and eco friendly. The only thing is their... See more
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Location
Switch locationUnit 11 Kings Cross Station, Euston Road, N1 9AL London, London, GB
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This relates to the store at Kings Cross station. The staff were very helpful. They processed my refund quickly and easily, were knowledgeable about the products helping me to select something that I... See more
Company replied
Online Orders arrived really promptly. I chose to make necessary return to FatFace at St Pancras station, as sadly my Brighton branch closed. Staff so helpful and friendly.
Company replied
always a pleseure to shop in Fatface stores very lovey and helpful staff, whatever is online shopping or store shopping always willing to go an extra mile, thanks you soo much
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 11 Kings Cross Station, Euston Road, N1 9AL, London, London, United Kingdom
- 020 7833 5786
4.6
Excellent
40 reviews
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Very satisfied with my recent purchase…
Very satisfied with my recent purchase from Fatface and free and straight forward collection procedure from Kings Cross shop.
May 1, 2023
Reply from FatFace - KINGS CROSS
Hi Mike
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - KINGS CROSS
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Friendly staff
Very helpful friendly staff experience, we made additional purchases while collecting our order, very professional staff without being overbearing, great quality clothing Thank you
April 23, 2023
Reply from FatFace - KINGS CROSS
Good afternoon,
Thank you so much for leaving us this 5* review.
We always strive to give great customer service so I am so pleased that you have had a great experience in store.
I hope you have a great day!
All the best,
JH
Reply from FatFace - KINGS CROSS
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Click and collect system very good
Click and collect system very good. Collected order from King's Cross, London
March 29, 2023
Reply from FatFace - KINGS CROSS
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Happy, helpful sales assistant
Very helpful sales assistant who made a changing room available for me, was very pleasant and helpful.
March 15, 2023
Reply from FatFace - KINGS CROSS
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fatface jeans too big
Bought two jeans in size 12, my usual size, but found them much too big. Took them back to King's Cross branch for a refund. Speedy and efficient service. I have now reordered jeans in Size 10, which fit perfectly.
March 12, 2023
Reply from FatFace - KINGS CROSS
Hi Heather,
Thank you for leaving us this review about your shopping experience. We hope you enjoy wearing you new jeans
Take care - KS
Very poor customer service
Very poor customer service
I have emaile, called and left online messages and no one gets back to me about a problem with my order
February 15, 2023
Unprompted review
Reply from FatFace - KINGS CROSS
Hi there,
I do apologise that you have been disappointed with your service and would like to explore this further. We have sent a follow up request via Trust Pilot for further details to enable us to resolve your query.
We look forward to receiving these details soon, thank you SC
Excellent products
Excellent products, good quality and comfortable to wear.
Great sizing
Friendly staff and good choice of products.
December 24, 2022
Reply from FatFace - KINGS CROSS
Hi Jayne, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love the service I got at the store…
I love the service I got at the store in Kings Cross Station. Wish they had one near me in the US. Online will do. Unique prints and patterns. Great quality, and eco friendly. The only thing is their prices, so I stick to shopping in sale.
September 22, 2022
Reply from FatFace - KINGS CROSS
Good afternoon, Christine
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kings Cross store.
Take care, JB
Warm and inviting. No matter where I’m in the country love…
No matter where I’m in the country love walking into a fat face store, the colours and display are so inviting. Customer service was excellent no pressure into purchasing an item.
November 27, 2022
Reply from FatFace - KINGS CROSS
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Loved your colors and styles
Loved your colors and styles. Staff very helpful and efficient. Checked availability of an item in all London stores that I had seen in Keswick. Ordered easily on web site when no stores currently had it in stock.
October 13, 2022
Reply from FatFace - KINGS CROSS
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivery was okay🤷♀️Not overjoyed
Delivery was good. But, the colour of the shirt online,is deceptive, as its not that deep a red. Also, the quality isn't as good as clothing in that price range,i think its overpriced. A bit of a disappointing purchase, if I'm honest. I'm not purchasing the other colour as i suspect thats much the same.
October 21, 2022
Reply from FatFace - KINGS CROSS
Hi Mandy, I am sorry to hear that you aren't happy with the item that you have recently purchased. I will be sure to pass your feedback on. LE
store associates were very helpful and…
store associates were very helpful and managed the small store space at King Cross very efficiently. I do wish there had been a proper fitting room. Thank you for quality, comfortable clothes!
October 8, 2022
Reply from FatFace - KINGS CROSS
Hi Rebecca, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I would like to talk Isabel for the…
I would like to talk Isabel for the wonderful service o 4Oct.. Iwas exhausted & had been to a funeral & travelling home to Edinburgh.She was kind& helpful& even suggested I change clothing in the shop rather than the grubby toilets,
What an asset she is to the company& what a beautiful soul& angelic young womanRegards Margaret
October 4, 2022
Unprompted review
Reply from FatFace - KINGS CROSS
Hi Margaret, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Such wonderful staff
Such wonderful staff - Shirley and Isabel were engaging, helpful and so very kind in the Kings Cross store. Made my day!!
October 13, 2022
Unprompted review
Reply from FatFace - KINGS CROSS
Good morning Ali,
Thank you for taking the time to leave us your 5* review.
We are so pleased that you had such a great experience with our King Cross crew and will ensure that this is passed on.
Have a great day, MM
Reply from FatFace - KINGS CROSS
Hi Jason, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Thank you, Shirley!
I went into the Fat Face store at Kings Cross Station and had the most fabulous service by Shirley! She was so friendly, helpful, and made me feel like the only customer in the store.
It is a funny story, where rather embarrassingly, I had taken a tumble and ripped my pants and cut my knee. And so, Shirley helped me to replace them and found me the most fabulous pair of black jeans/jeggings!
Not only did she help me with my pants, but she also, bless her, went out of her way to go and get the first aid kit to ensure that my knee was cleaned up and okay!
I couldn't thank her enough. Shirley, you are a god send and I love my new jeggings! xxxx
March 30, 2022
Unprompted review
Reply from FatFace - KINGS CROSS
Good Afternoon,
Thank you for your 5 star review. I am happy to hear about your experience in our Kings Cross Station store. I will have your feedback passed onto the team. Have a lovely day! -KC
Shirley was really helpful and friendly…
Shirley was really helpful and friendly with me this morning :)
March 11, 2022
Unprompted review
Reply from FatFace - KINGS CROSS
Hi Frances, I am so pleased that Shirley in our Kings Cross store was so helpful and gave you a lovely shopping experience. Have a lovely weekend. Take care, LM
Brilliant customer service
Brilliant customer service! Thanks a lot for the help and kindness xxx
January 17, 2022
Unprompted review
Reply from FatFace - KINGS CROSS
Good afternoon!
I am so happy to read what a positive experience you had in the Kings cross store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely day! CA :)
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