Banner for FatFace - KINSALE

FatFace - KINSALE Reviews 33

TrustScore 4.5 out of 5

4.7

12 Main Street, Emmet Place, Unknown Kinsale, Cork, IE


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

lovely clothes, great sale and an especially good experience in the Kinsale store today. The assistant there was so helpful and lovely cheerful conversation. He explained fully the returns policy... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of shopping in the Kinsale Fatface store today. Had a lovely experience and came away with a whole new wardrobe thanks to Ava. She was great to recommend different outfits for me af... See more

Company replied

Rated 5 out of 5 stars

Yet again the FatFace in Kinsale has helped me find what I have been looking for. I have been all over Cork looking for a specific coat; I could have spared the effort and just taken the 5 minute wal... See more

Company replied

Rated 4 out of 5 stars

Delivery on time as ordered disappointed that when it came to some mens shorts no size 36 left

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 12 Main Street, Emmet Place, Unknown, Kinsale, Cork, Ireland

  • 00353 247 74112

4.7

Excellent

TrustScore 4.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A pleasant shopping experience

Nice visit. Very helpful staff. Tidy roomy fitting rooms. Nice store.
I will be back.

January 12, 2023
Unprompted review
FatFace - KINSALE logo

Reply from FatFace - KINSALE

Good morning, Mary

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kinsale store.

Take care, JB

Rated 5 out of 5 stars

Perfect

Politeness, cleanliness, quality

December 6, 2022
FatFace - KINSALE logo

Reply from FatFace - KINSALE

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP

Rated 5 out of 5 stars
FatFace - KINSALE logo

Reply from FatFace - KINSALE

Thank you for your comments. We are pleased to hear that you have had a pleasant shopping experience with us - RS

Rated 5 out of 5 stars

Great shop

Was asked if I needed help, said no, and the staff left me alone until I got to the till, which suits me. I was then given some great tips on shopping there and online in the future. I like shopping in this particular shop, great staff.

November 4, 2022
Unprompted review
FatFace - KINSALE logo

Reply from FatFace - KINSALE

Thank you for your amazing review. We are thrilled to hear that you have had such a good experience in one of our stores. This information will be fed back to our team in that store :) - RS

Rated 5 out of 5 stars

I had to return goods in exchange for a…

I had to return goods in exchange for a different size. To avoid postage back to UK I went to Kinsale branch and they were very helpful. I'm now delighted with my purchase

September 23, 2022
FatFace - KINSALE logo

Reply from FatFace - KINSALE

Hi Mary, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Visited fatface in kinsale Ireland…

Visited fatface in kinsale Ireland lovely store,very helpful and friendly staff. Look forward to going back

September 28, 2022
Unprompted review
FatFace - KINSALE logo

Reply from FatFace - KINSALE

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.

Have a good weekend!
EP

Rated 5 out of 5 stars

FatFace Kinsale 5*

I've purchased in store (Kinsale, Co Cork) and also online. A really good experience for both options. The staff in Kinsale are brilliant... so helpful and friendly, and nothing is too much bother for them.

September 7, 2022
FatFace - KINSALE logo

Reply from FatFace - KINSALE

Hi Aileen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The staff are always friendly

The staff are always friendly. The prices are too high though so I only shop when there is a sale.

March 6, 2022
Unprompted review
FatFace - KINSALE logo

Reply from FatFace - KINSALE

Hi Frances,
Thank you for your giving us a 5 star review. I am pleased to read that our staff in Kinsale have been so helpful. I shall pass your feedback on but you can never go wrong with the sale. Have a lovely day, LM

Rated 5 out of 5 stars

Christmas shopping made easy

Was shopping for a Christmas gift for my wife. Very helpful and pleasant member of staff. Happy out!

December 17, 2021
Unprompted review
FatFace - KINSALE logo

Reply from FatFace - KINSALE

Good afternoon,
Thank you so much for your review, this is exactly what we love to hear from our wonderful customers! -CA

Rated 5 out of 5 stars

FatFace

FatFace, Kinsale, Ireland is one of my favourite stores to shop at. The staff are so friendly and helpful. My only complaint is that the prices rose significantly in the past year making it off-limits to a lot of local people.

December 7, 2021
Unprompted review
FatFace - KINSALE logo

Reply from FatFace - KINSALE

Hi Frances
Thank you for taking the time to leave us a review. I am so happy to read what a positive experience you had in our Kinsale store. I will be sure to pass this on to the wonderful team and your comments have been noted.
I hope you have a lovely day - DW

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look