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FatFace - LEEDS 2 Reviews 19

TrustScore 4.5 out of 5

4.4

69/70 Briggate, LS1 6LH Leeds, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I ordered some socks for a colleague's leaving gift. They arrived in time and were well received and the quality I expect (i own and have bought a lot of your socks!) Thank you :)

Company replied

Rated 1 out of 5 stars

There now appears to be no fat face shop in Leeds. Not sure there is one in Liverpool either. Really disappointing that there is no store in these major cities

Company replied

Rated 5 out of 5 stars

Polite helpful staff. I enjoy browsing in Fat Face Leeds. We would benefit from larger premises.

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 69/70 Briggate, LS1 6LH, Leeds, West Yorkshire, United Kingdom

  • 01132 426867

4.4

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good quality and nicely fitted shirt

Good quality and nicely fitted shirt. Very quick delivery after order.

November 7, 2024
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Hello Mohammad
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Socks!

I ordered some socks for a colleague's leaving gift. They arrived in time and were well received and the quality I expect (i own and have bought a lot of your socks!)
Thank you :)

January 22, 2024
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Good morning,

Thank you for taking the time to leave us your review.

I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Rated 4 out of 5 stars

Lovely fit

Lovely fit. Nice material. Really pleased with this as I will be able to wear with boots or sandals

December 29, 2023
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 1 out of 5 stars

There now appears to be no fat face…

There now appears to be no fat face shop in Leeds. Not sure there is one in Liverpool either.
Really disappointing that there is no store in these major cities

April 29, 2023
Unprompted review
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Hi there! We have many stores across the UK, including one in Leeds Thorpe Park! Please use this link to find your closest store to you! https://www.fatface.com/stores

- RS

Rated 5 out of 5 stars

Polite helpful staff

Polite helpful staff. I enjoy browsing in Fat Face Leeds. We would benefit from larger premises.

October 28, 2022
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Staff efficient amd friendly.

Store laid out well. Staff welcoming, efficient and friendly.

June 20, 2022
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Good afternoon!
I am so happy to read what a positive experience you had in the Leeds store. I will be sure to pass this on to the wonderful team.
Have a lovely afternoon DW

Rated 5 out of 5 stars

Had a great experience shopping in the…

Had a great experience shopping in the Leeds city centre store, the staff were very friendly, helpful, and chatty. Made to feel very welcome, and was lovely to find staff happy to chat at the tills. Made to feel like a valued customer. Very sad to see the for rent boards outside the store, big loss to Leeds, you don't get the quality of clothes or service from many other companies, hope the store relocates.

June 3, 2022
Unprompted review
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Hi Sally,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Leeds store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.

Rated 5 out of 5 stars

Leeds store is great

Leeds store is great. Helpfull staff. Went in for a browse and came out with a lovely dress. Online ordering seems more efficient than its been. Prefer to go into store but online is useful at times.

May 25, 2022
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Good afternoon, Liz

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received at our Leeds store. We look forward to you shopping with us again soon.

Take care, JB

Rated 1 out of 5 stars

Buying online is far better than in…

Buying online is far better than in store. i purchased my shopping online following shocking service in store in Briggate Leeds, where they shut the shop while we were still in it! and said they had cashed up so i couldn't purchase my items

Online for me from now on
5 * online
0 * instore

May 11, 2022
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Hi Susan,
Thank you for your review. I am sorry to hear that you had negative experience in our Leeds store. We appreciate you taking the time to leave your comments. Please be rest assured that all feedback is passed onto the store and area manager. Many thanks-AB.

Rated 5 out of 5 stars

Good quality

True size, good quality knitwear

May 6, 2022
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Hi there
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received. Have a lovely day - DW

Rated 4 out of 5 stars

I had a good experience in the store.I…

I had a good experience in the store.I was visiting from Spain and was a bit unsure about the sizing, but was assured that I could exchange or get a refund with my receipt. I kept the blouse I bought and since coming home have ordered two items online to go to my daughters address who is visiting me in a week or so.

April 25, 2022
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Good afternoon, June

Thank you for leaving us this review about your shopping experience instore, it's great reading such positive comments about the quality and service you received.

Take care, JB

Rated 4 out of 5 stars

Good service

April 19, 2022
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Hi there,
Thank you for spending the time to leave a review. I am so pleased that you were happy with the service you received.
Have a lovely day DW

Rated 5 out of 5 stars

Great service.

April 16, 2022
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Hi Yvette,

Thank you for your review. I'm glad you were happy with your service, SC

Rated 5 out of 5 stars

Fat face is a brand you can relay…

Fat face is a brand you can relay on,good quality,great prices,and good customer service,orders are within a few days and returning items if necessary can be either royal mail which is so easy,or in store. Sizes are usually true to size which means not too tight or too baggy.fat face is a brand you can relay on🤗

March 26, 2022
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Hi Mel,
Wow, thank you for such a shining review! We are so pleased you have had some really positive experiences with Fat Face, That's great to hear. Take care, LE

Rated 3 out of 5 stars

Attempted to return item to a store to…

Attempted to return item to a store to be told that the payment could not be refunded without posting the item back. This was a waste of my time.

March 12, 2022
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Hi Rob
Thank you for taking the time to leave us a review. We have had to update our returns policy and unfortunately, all orders placed online with PayPal or Klarna must be returned by post. We are unable to accept these returns in store. Sorry for the inconvenience that was caused. DW

Rated 5 out of 5 stars

Leeds FatFace nice to visit

Leeds FatFace nice to visit, shop well laid out and staff very friendly. Purchased a sweatshirt, lovely soft material so comfortable

February 3, 2022
FatFace - LEEDS 2 logo

Reply from FatFace - LEEDS 2

Good Afternoon Shelagh

Thank you for your 5* review and for taking the time to pass on feedback regarding the Fatface Leeds store.

Please be assured that I will pass this onto the crew members involved for you.

- EP

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