Love my new cardigan! Beautiful material (so soft and comfy) and the most gorgeous colour! I couldn’t resist it and couldn’t be happier that’s it’s now mine! 😀
Company replied
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See what reviewers are saying
I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a... See more
Company replied
Very grateful for excellent service at the store in Lytham. David, the manager helped with a return of an item that was faulty and arranged for an exchange for a similar item. He clearly has great cus... See more
Company replied
I am sad the only give 3 stars and this is for the lovely man at Lytham who helped me..I ordered the lola blue dress which I have been waiting to come back into stock of my size, collected from the s... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
19 Market Square, FY8 5LW, Lytham, Lancashire, United Kingdom
- 01253 732893
4.8
Excellent
196 reviews
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Great shop.
Amazing shop in Lytham. It’s such a great customer experience visiting here.
April 13, 2024
Unprompted review
Reply from FatFace - LYTHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Good all round!
Great quality clothing, The staff in store were very helpful and ordered the item I wanted as they didn’t have it in store. It came to my home a few days later- great😊
March 24, 2024
Reply from FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have had such a positive shopping experience. We look forward to welcoming you back soon!
Take care. -GM
The coat is wonderful and the staff at…
The coat is wonderful and the staff at the Lytham store were extremely helpful and friendly
March 21, 2024
Reply from FatFace - LYTHAM
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service
In fat face in Lytham St Anne’s we had a great service from Tom and Tracey ( hope I got the names right)
Great advice and good product knowledge in a non pushy manner
February 24, 2024
Unprompted review
Reply from FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Lytham store. We look forward to welcoming you back soon.
Take care. -GM
Easy ordering on website
Easy ordering on website. Delivered to my local store in 3 days.
February 13, 2024
Reply from FatFace - LYTHAM
Hello Brenda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sandra & Jean 5star customer service
My husband rang the Lytham branch to see if they had a jacket - they did & Sandra kindly put it to one side until we could get there. Both Sandra & Jean were very helpful & friendly (without being pushy) we even bought another jacket too!
January 28, 2024
Unprompted review
Reply from FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Nice clean well laid out shop...lovely…
Nice clean well laid out shop...lovely helpful lady in Lytham shop ⁵*
January 19, 2024
Reply from FatFace - LYTHAM
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
Proper Customer Service
I only went in the Lytham shop looking for socks but Sue & Jean went out of their way to help me. Congratulations on some ‘old school’ customer service
January 22, 2024
Unprompted review
Reply from FatFace - LYTHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I only popped into the Lytham store to…
I only popped into the Lytham store to have a little look on the way to work and I came out with a complete wardrobe 🤣
- I can’t thank Cam (Store manager) and Tracey (shop advisor) enough-their service was absolutely OUTSTANDING even though you could see how busy they were putting out all stock after a huge delivery.
Tracey was truly wonderful, helping me no end and made me feel so comfortable (I don’t normally enjoy shopping atall😁) both so friendly, so very helpful.
Although the shop front was super busy every customer had the same level of customer care.
The shop itself was super tidy, very organised and clean even though its ’sale time’ - I haven’t left a shop feeling so happy in a long time. Thankyou for such a great shopping experience this morning, I will definitely be back again.
I really hope Tracey & Cam are recognised for their amazing customer care, how brilliant the shop front looked and are awarded a little something from head office, they really do deserve it - if not I’ll have to buy them some cake treats myself from the bakers next door!! 🤣
Have a wonderful day!!
Ruth
January 19, 2024
Unprompted review
Reply from FatFace - LYTHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent staff and Customer Service
I rang to check if an item was in stock and they were extremely helpful as they were when I actually visited the store to purchase it.
December 29, 2023
Reply from FatFace - LYTHAM
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Lytham store. I will be sure to pass on your comments to the team.
All the best, MM
Amazing material
Checking out on a pre - order is quite a faff but love the shop . Mainly the material quality
December 12, 2023
Reply from FatFace - LYTHAM
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - LYTHAM
Hi Andy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Web site easy to navigate
Web site easy to navigate, and convenience of collecting at local store. Items bought as Christmas gifts, and were promptly delivered. Local store very pleasant and helpful.
November 29, 2023
Reply from FatFace - LYTHAM
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Rude and miserable shop assistant
The ordering and notifcations I have noe issue with. I went into the Lytham shop to pick my order up. The sales person behind the counter, firstly didn't even look up when asking what I wanted! Rude!! then he asked for the last 3 numbers of thhe order, I unfortuantly had deleted my email, I reolied I can give you my name, address and tell you what is in the parcel. I understand what he was asking is for security purposes. He came back asked for my something which I can't recall, his reply "that will have to do!" then he practically threw it on the couter still no eye conatct. I said you are very stroppy and rude he glared at me.
I would like to add every year we buy our daughter Fat Face pj's which are not cheap but she likes them and they last and last. I think customer service needs to be instilled into that person
November 27, 2023
Reply from FatFace - LYTHAM
Hello Lesley
Thank you for your review.
I am so sorry to hear of your recent experience in our Lytham store. I have sent you a separate email to discuss this further with you.
Have a lovely Afternoon. EP
Easy to order
Easy to order, good prices, quality items and the convenience of free collect from store.
November 24, 2023
Reply from FatFace - LYTHAM
Good afternoon, Marie.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Speedy delivery after placed order
November 20, 2023
Reply from FatFace - LYTHAM
Good Afternoon Preston,
Thank you for taking the time to leave us a review!
I am happy to hear you received your items from us quickly! We hope you are loving them!
Kind Regards, JW
Really helpful shop assistants
November 16, 2023
Unprompted review
Reply from FatFace - LYTHAM
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you found the crew in our Lytham store to be so helpful, I will be sure to pass this on to them.
All the best, MM
Easy Peasy.
Placing the order and being kept up to date with the delivery time. Being able to collect at the local FatFace shop knowing that I was able to try the item on and if it was unsuitable I would get an immediate refund.
October 26, 2023
Reply from FatFace - LYTHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Quick delivery to local shop saving…
Quick delivery to local shop saving postage costs. Easy pick up. Good item. Very helpful staff.
October 16, 2023
Reply from FatFace - LYTHAM
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
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