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FatFace - LYTHAM Reviews 196

TrustScore 5 out of 5

4.8

19 Market Square, FY8 5LW Lytham, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Love my new cardigan! Beautiful material (so soft and comfy) and the most gorgeous colour! I couldn’t resist it and couldn’t be happier that’s it’s now mine! 😀

Company replied

Rated 5 out of 5 stars

I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a... See more

Company replied

Rated 5 out of 5 stars

Very grateful for excellent service at the store in Lytham. David, the manager helped with a return of an item that was faulty and arranged for an exchange for a similar item. He clearly has great cus... See more

Company replied

Rated 3 out of 5 stars

I am sad the only give 3 stars and this is for the lovely man at Lytham who helped me..I ordered the lola blue dress which I have been waiting to come back into stock of my size, collected from the s... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 19 Market Square, FY8 5LW, Lytham, Lancashire, United Kingdom

  • 01253 732893

4.8

Excellent

TrustScore 5 out of 5

196 reviews

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Rated 5 out of 5 stars

Lovely jumpsuits

Absolutely gorgeous little jumpsuits!! My granddaughters love them . Excellent quality and very comfortable , great value in the sale .

May 10, 2022
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Reply from FatFace - LYTHAM

Hello Jennifer

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new Jumpsuit.

Have a great rest of the Afternoon.

Take care, EP

Rated 5 out of 5 stars

Fantastic staff

I did an online order for 29 items, I did not get a confirmation email. When said items arrived, the paper receipt only listed 12!
On returning some items, the staff member in the shop had to spend time looking for my official receipt/order. It took him over half an hour. Throughout he was polite, kept me updated, managed to quickly and efficiently serve others..as he was the only staff member in store today.
I was v impressed. His name is david camilleri..at the lytham, lance store.
Please thank him again on my behalf.

May 10, 2022
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Reply from FatFace - LYTHAM

Good Afternoon Claire

Thank you for your 5* review and for sharing your recent experience in our Lytham store. Please be assured that I will pass this onto the crew members involved for you.

Have a lovely Afternoon.

EP

Rated 5 out of 5 stars

Whenever I'm shopping in Lytham Lancs I…

Whenever I'm shopping in Lytham Lancs I always call in their store ,this is where I saw the trousers in a differant colour.I also wanted a white cap sleeved t shirt ,the assistant was so kind and helpul and advised me to order on line as none were available in the warehouse,which I did .
The fit and quality of both items are true to size and definitely value for money Once again a massive thank you.

May 7, 2022
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Reply from FatFace - LYTHAM

Hi Kath, thank you for your wonderful review on the Lytham Store. This is so lovely to hear and your feedback will be passed on! Take care, LE

Rated 5 out of 5 stars

Excellent service

Lovely lady in the store in Lytham so helpful and love the blouse I have purchased today.

April 10, 2022
Unprompted review
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Reply from FatFace - LYTHAM


Good afternoon!
I am so happy to read what a positive experience you had in the Lytham store. I will be sure to pass this on to the wonderful team. I am very pleased to hear that love the blouse that you purchased.
I hope you have a wonderful day! DW :)

Rated 5 out of 5 stars

Easy Exchange

I ordered a blouse online but it wasn't suitable for me. I took it back to the shop in Lytham where I exchanged it for another top. The staff were very pleasant & helpful. I will definitely shop there again.

April 4, 2022
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Reply from FatFace - LYTHAM

Hi Jan, Thank you for your review. I am so pleased to hear that you had a positive exchange experience in the Lytham store - This is wonderful to hear. Take care, LE

Rated 5 out of 5 stars

Excellent friendly service and a…

Excellent friendly service and a brilliant jacket.

March 11, 2022
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Reply from FatFace - LYTHAM

Hi there
I am so happy to read what a positive experience you had in our store. I will be sure to pass this on to the wonderful team. I'm glad that the jacket is brilliant too.
I hope you have a wonderful day! DW :)

Rated 5 out of 5 stars

Second review ..... because you're worth it ☺️

I've already given FatFace a glowing review but, to reiterate, they are fabulous; my & my husband's favourite shop. Love the, easy to wear, styles & fabrics.
Friendly, helpful & polite staff.

March 11, 2022
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Reply from FatFace - LYTHAM

Hi Denise,
Thank you for your 5-star review. Thank you for your feedback it is very valued. Have a lovely rest of your day. LM

Rated 5 out of 5 stars
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Reply from FatFace - LYTHAM

Hi Sue
Thank you for the 5*star review, pleased to read that your shopping experience has been a positive one and will pass your feedback on to the store. Take care, LM

Rated 5 out of 5 stars

Nice atmosphere

Nice shop, well laid out.
Jean was so helpful and patient whilst we made our choices and paid.
We'll be back again.
Nice warm shop on a cold and wet Saturday.
Jean was very welcoming and knowledgeable, but not in our faces.
5 stars Jean ....thanks for a great shopping experience.

February 12, 2022
Unprompted review
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hi there
Good afternoon!
I am so happy to read what a positive experience you had in our Lytham store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely weekend - DW

Rated 5 out of 5 stars

Helpful

Helpful, friendly, polite staff at Lytham store.

February 4, 2022
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Reply from FatFace - LYTHAM

Good Afternoon Miss P

Thank you for your 5* review regarding the Lytham store. Please be assured that this will be passed onto the crew members involved.

Have a great weekend!

- EP

Rated 5 out of 5 stars

Was quickly served even thou it was…

Was quickly served even thou it was Christmas returns season, nice store layout, friendly staff

February 1, 2022
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Reply from FatFace - LYTHAM

Good Morning Michelle!

I am so happy to read what a positive experience you had in the Lytham store. I will be sure to pass this on to the wonderful team.

I hope you have lovely day! CA :)

Rated 5 out of 5 stars

Love fatface clothing

Love fatface clothing, very good quality and always lasts. Now also great new baby range, but a little pricey as babies grow out of clothes so fast, so don’t last as long.

January 27, 2022
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Reply from FatFace - LYTHAM

Hi Gemma,

Thank you for taking the time to leave us your review.

It’s great to hear that you are enjoying your items! We hope you continue to enjoy your shopping experience with us.

Have a great day!

Thanks again, JH

Rated 5 out of 5 stars

Really pretty 'Jessica' popover

Really pretty 'Jessica' popover. Will be lovely to wear in the summer. Pintucks, embroidery and shaped hemline really make this top stand out. Quite roomy size wise, a size 16 is still roomy on a size 36D bust and length of the top is down to pocket level on jeans

December 2, 2021
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Reply from FatFace - LYTHAM

Hi Yvonne,

Thank you for your 5* review.

I am so glad to hear that you are happy with your purchase. We hope that you enjoy wearing it and continue to enjoy your shopping experience with us.

Have a great day!

Thanks again, JH

Rated 5 out of 5 stars

Very pleased.

Excellent service all round. Many thanks. J.

December 2, 2021
Unprompted review
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Reply from FatFace - LYTHAM

Hi Ms Finestone,

Thank you for your 5* review.

I am so glad to hear that you are happy with the service you received. We hope you enjoy your new purchase.

Have a great day!

Thanks again, JH

Rated 5 out of 5 stars

Lovely staff

Dress didn't suit me unfortunately but staff member very pleasant and happy to refund. Like their no trouble attitude

December 1, 2021
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Reply from FatFace - LYTHAM

Hi Nicolet ,

Thank you for your 5* review.

I am so glad to hear that you are happy with the service you received and that the refund was an easy process. We will ensure that this feedback is passed on to the team and we hope you continue to enjoy your shopping experience with us.

Have a great day!

Thanks again, JH

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