Visited Fat Face store in Sheffield to buy a pair of jeans. Tried the style and size l wanted omly to find the regular length was too short. Informed by the assistant that they don't keep stock of... See more
Company replied
Location
Switch location85 High Street, Meadowhall Shopping Centre, S9 1EN Sheffield, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just love FatFace! The clothes are very well made and I have made many a purchase from both online and the shop in Meadowhall. The staff in the shop are very friendly and extremely helpful. Al... See more
Company replied
Fantastic, my main reason for clothing order was I wanted a pair of jeans & fatface did a short length. I’ve tried various other stores & ordered short/petite, all the pairs I ordered the inside l... See more
Company replied
I shopped today at the Fatface store in Meadowhall Sheffield. The shop is bright and well presented. I was drawn to the new stock - which as always- was very tempting . The experience was enhanced by... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
85 High Street, Meadowhall Shopping Centre, S9 1EN, Sheffield, South Yorkshire, United Kingdom
- 01142 568344
4.7
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely jumpsuit.
February 5, 2022
Reply from FatFace - MEADOWHALL 2
Hello Julie,
Thank you for taking the time to leave your feedback.
So happy to hear you love the jumpsuit!
We hope you enjoy your new purchase.
Have a great day!
Take care, AO
Friendly service.
February 5, 2022
Reply from FatFace - MEADOWHALL 2
Good Morning Catriona
Thank you for your review.
I am so pleased to hear of the service you recent received in our Meadowhall store. Please be assured that this will be passed onto the crew members involved.
I hope you have a nice weekend!
- EP
Great service
Always helpful and friendly staff ready to help. The shop is well set out with plenty of space to look round. A pleasant shopping experience and you never feel under any pressure about just browsing.
January 28, 2022
Reply from FatFace - MEADOWHALL 2
Hi Lettie,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received and your shopping experience. We hope you enjoy your new purchases!
Have a great day!
Thanks again, JH
Love FatFace
Love FatFace, brilliant customer service, fab display of clothes and organised
January 28, 2022
Reply from FatFace - MEADOWHALL 2
Hi Michael,
Thank you for your 5* review. Have a great weekend.
Many thanks-AB.
Excellent service as always.
January 27, 2022
Reply from FatFace - MEADOWHALL 2
Hi Theresa,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received. We hope you enjoy your new purchases.
Have a great day!
Thanks again, JH
Great service
Great service, very helpful, shame about only having small paper bags for a coat ! but we worked around it.
January 10, 2022
Unprompted review
Reply from FatFace - MEADOWHALL 2
Good afternoon Adrian,
Thank you for your 5* star review, I am so pleased to hear about you recent experience in store. We will be sure to have this passed onto the correct team.
Have a lovely day :) -CA
Very happy with product bought for…Christmas
Very happy with product bought for Christmas present
December 1, 2021
Reply from FatFace - MEADOWHALL 2
Hi Michelle,
Thank you for leaving us your 5 star review.
I am so pleased to hear that you are happy with your purchase. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
Polite efficient staff
Today I unfortunately had to return a handbag with a small fault ,The shop at meadowhall did not have the same one in stock .I really liked the bag and was disappointed I could not change for same .The manager of the store at meadowhall named Fabian could not have been more helpful ,he went above and beyond to look which store had in stock ,phoned the shop on Ecclesall Road sheffield and arranged for me to collect from there The person at Ecclesall Road was also very helpful his name was Ryan .I would like to say staff in both shops are incredibly polite and make shopping in your lovely shops a very pleasant experience
November 29, 2021
Unprompted review
Reply from FatFace - MEADOWHALL 2
Hi Roger, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again - we can't wait to see you! - ES
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.