Great service and quality
Company replied
Location
Switch location30 The Galleria, The Metro Centre, NE11 9YP Metro�Centre, Tyne & Wear, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always excellent service, very helpful staff,hope they recover from the threat of liquidation. I love the joules shops.
Company replied
Lovely quality and great customer service very happy with my purchases
Company replied
Been buying FatFace gear for years and the quality remains outstanding. Delivery is prompt and progress is constantly updated. I have only ever had to use the returns process a couple of times (and my... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
30 The Galleria, The Metro Centre, NE11 9YP, Metro�Centre, Tyne & Wear, United Kingdom
- 01914 605748
4.2
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and quality
November 18, 2024
Reply from FatFace - METROCENTRE
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely quality and great customer…
Lovely quality and great customer service very happy with my purchases
April 3, 2024
Reply from FatFace - METROCENTRE
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order and that this is a great fit. I hope you continue to love our products as much as we do.
All the best, MM
Always excellent service
Always excellent service, very helpful staff,hope they recover from the threat of liquidation. I love the joules shops.
November 16, 2022
Reply from FatFace - METROCENTRE
Thank you for your review :) we deeply appreciate your comments - RS
Lovely service.
July 27, 2022
Reply from FatFace - METROCENTRE
Hi Monika, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive online shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
April 2, 2022
Reply from FatFace - METROCENTRE
Hi David. Thank you for your review and I am glad to hear our service was excellent. JB
Been buying FatFace gear for years and…
Been buying FatFace gear for years and the quality remains outstanding. Delivery is prompt and progress is constantly updated. I have only ever had to use the returns process a couple of times (and my fault!) and it is simple and effective. So all in all, what is there to complain about? Nothing!
January 29, 2022
Reply from FatFace - METROCENTRE
This is a perfect review! Thank you for taking the time to review us CP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.