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FatFace - NEWBURYPORT MA Reviews 9

TrustScore 4.5 out of 5

4.3

8/10 State Street, MA 01950 Newburyport, Massachusetts, US


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See what reviewers are saying

Rated 5 out of 5 stars

Not a big cargo shorts guy, but these caught my eye, and they are terrific. Great fit, great fabric, great colors. My second pair. I’ll be buying more.

Company replied

Rated 4 out of 5 stars

Salespeople were great in every way ( and I required alot of patience) Did get the wrong sweater via mail, however. May bring it back cuz I preferred a slightly different one.

Company replied

Rated 5 out of 5 stars

I really like the brand, it is made of good quality and different design. Thank you

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 8/10 State Street, MA 01950, Newburyport, Massachusetts, United States

  • 978 572 1469

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Not a big cargo shorts guy

Not a big cargo shorts guy, but these caught my eye, and they are terrific. Great fit, great fabric, great colors. My second pair. I’ll be buying more.

September 4, 2024
FatFace - NEWBURYPORT MA logo

Reply from FatFace - NEWBURYPORT MA

Hello David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Efficient friendly service

Efficient friendly service at the end of the day-much appreciated.
Wonderful clothing selections!

July 14, 2024
Unprompted review
FatFace - NEWBURYPORT MA logo

Reply from FatFace - NEWBURYPORT MA

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I really like the brand

I really like the brand, it is made of good quality and different design. Thank you

August 12, 2023
FatFace - NEWBURYPORT MA logo

Reply from FatFace - NEWBURYPORT MA

Nothing but the best for our customers 🥰

Thank you for your review! We deeply appreciate your comments! - RS

Rated 5 out of 5 stars

Fatface is the bomb diggity!

Fatface is the bomb diggity.

August 9, 2023
FatFace - NEWBURYPORT MA logo

Reply from FatFace - NEWBURYPORT MA

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Rated 5 out of 5 stars

Product quality

Product quality
Style

April 18, 2023
FatFace - NEWBURYPORT MA logo

Reply from FatFace - NEWBURYPORT MA

Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, LB

Rated 4 out of 5 stars

Salespeople were great in every way (…

Salespeople were great in every way ( and I required alot of patience) Did get the wrong sweater via mail, however. May bring it back cuz I preferred a slightly different one.

April 13, 2023
FatFace - NEWBURYPORT MA logo

Reply from FatFace - NEWBURYPORT MA

Good Morning
Thank you for leaving us this review about your online shopping experience.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Helpful staff made it a great…

Helpful staff made it a great experience.

March 16, 2023
FatFace - NEWBURYPORT MA logo

Reply from FatFace - NEWBURYPORT MA

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Newburyport Walkabout

Sales assistance was top notch with size assistance

January 30, 2023
Unprompted review
FatFace - NEWBURYPORT MA logo

Reply from FatFace - NEWBURYPORT MA

Good Afternoon

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

Rated 5 out of 5 stars

Welcoming environment and great customer service!

This was my first visit to Newburyport. I wandered into this store and was welcomed with the most cheerful greeting and very attentive customer service. I had to return the next day to exchange my purchase for another size and had an equally positive and hassle-free experience. The different sales staff I encountered over the two visits (Olivia helped me today) were consistently great. I'm also enjoying my purchase!

July 23, 2022
Unprompted review
FatFace - NEWBURYPORT MA logo

Reply from FatFace - NEWBURYPORT MA

Hello Kimberly,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you received in our Newburyport Store.
I will be sure to pass your comments on to them :)
Have a great day! DW

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